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The Technical Support Specialist I manages customer inquiries and troubleshoots product functionality, workflow, and configuration issues. They also collaborate with internal teams to resolve technical problems and maintain accurate documentation for all support cases.
Candidates must have a bachelor's degree or equivalent experience along with 3–5 years of client or technical support experience. Strong analytical, troubleshooting, and communication skills are required to effectively manage customer issues.
What You Will Do
Independently manage customer support requests from initial contact through resolution.
Troubleshoot product functionality, workflow, and configuration issues across assigned Bloomberg Industry Group products.
Deliver support through phone, email, live chat, and virtual meetings.
Research, analyze, and resolve customer issues while meeting established service levels.
Identify reproducible software defects and submit detailed documentation to Product and Engineering teams.
Escalate complex product or technical issues requiring advanced expertise.
Provide customers with product guidance, best practices, and feature recommendations.
Collaborate with Product Management, Engineering, Customer Success, Professional Services, and Sales to resolve customer issues.
Maintain accurate customer records and case documentation.
Contribute to internal knowledge articles and support documentation.
Participate in product launches, testing activities, and after-hours support when required.
What You Need
Bachelor's degree or equivalent combination of education and experience.
3–5 years of client support or technical support experience.
Excellent troubleshooting and analytical skills.
Strong written and verbal communication skills.
Experience supporting SaaS or enterprise software preferred.
Ability to manage multiple priorities while delivering exceptional customer service.
Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).
We empower professionals in government, law, tax, and accounting with essential data, news, and analysis.
Bloomberg Industry Group empowers professionals in government, law, tax, and accounting with the news, data, and analysis they need to take decisive action and make the most of every opportunity. Bloomberg Industry Group is an affiliate of Bloomberg L.P. For more information, visit bloombergindustry.com.
Offices: 1801 S Bell Street, Arlington, VA 22202, US
Based on 925 listings with disclosed salaries, most software jobs in Arlington, VA pay between $90k–$208k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,189 open software positions in Arlington, VA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Amazon, CoStar Group, Booz Allen Hamilton, Accenture Federal Services, CACI International Inc, among others. Browse the listings above to see every active employer.
Yes — 469 of the 1189 open software positions offer remote or hybrid work (118 remote, 351 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
