Amsterdam, North Holland, Netherlands · Hybrid
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at…
Skills: German Language Proficiency, Customer Support, Troubleshooting, SaaS Platform Configuration, Technical Communication
Amsterdam, North Holland, Netherlands · On-site
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · On-site
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Copernica has been a leading SaaS organization in the field of email marketing and marketing automation for over 20 years. This year, we were once again named the number 1 ESP in the Netherlands in the Emerce Top 100, a …
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · On-site
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Amsterdam, North Holland, Netherlands · Hybrid
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Amsterdam, North Holland, Netherlands · Hybrid
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Skills: Java, Spring Boot, Microservices, Docker, Kubernetes
Amsterdam, North Holland, Netherlands · Remote Solely
$3k–$3k/mo
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Skills: Project Planning, Stakeholder Management, Task Tracking, Business Process Automation, Risk Identification
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Provide operational and technical support to customer administrators within the DACH market, focusing on portal configuration and change requests. Collaborate with internal teams to troubleshoot platform issues and maintain high customer satisfaction.
Requires at least one year of experience in customer or operational support and proficiency in the German language. Candidates must possess strong troubleshooting skills and a customer-oriented mindset.
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀
Growth: Build deep technical and operational expertise by supporting customer admins on a complex SaaS platform
Impact: Play a critical role in ensuring smooth day‑to‑day platform operations for customers across the DACH market
Career: A great opportunity for someone in an early‑stage support or Junior CSM role who enjoys troubleshooting and problem solving
Working pattern: Work remotely from the UK or hybrid from our Amsterdam office.
Enjoy a benefits package designed to support your wellbeing, your life outside work, and your growth. From flexible working, paid volunteering days to generous referral bonuses, health insurance, and access to our full benefits portal — plus fun annual events to celebrate together — you’ll have everything you need to feel rewarded, supported and part of something great.
As a Junior Customer Success Manager (Support‑focused) at Benifex, you will provide hands‑on operational support to a portfolio of customers, acting as the primary day‑to‑day contact for customer administrators rather than end users.
Your role will focus on change requests, portal configuration, and troubleshooting within the Benifex platform to ensure customers can operate effectively and confidently. You’ll work closely with internal teams to investigate issues, resolve problems, and maintain a high standard of customer service. This role is ideal for someone who enjoys working with systems, processes, and customers. The position will primarily support German‑speaking customers within the DACH market.
Act as the main day‑to‑day contact for customer administrators, providing operational and technical support
Manage and deliver customer change requests, including configuration updates and portal changes
Troubleshoot platform issues by investigating system setups, configurations, and data
Support customers with queries related to platform functionality, processes, and best practice usage
Work closely with internal teams to resolve issues efficiently and communicate progress clearly to customers
Contribute to maintaining strong customer satisfaction through clear communication and reliable follow‑up
Manage multiple support requests effectively in a fast‑paced SaaS environment
1+ years of experience in a customer support or operational support role
German language proficiency
Strong communication skills, with the ability to explain technical topics clearly to customers
Proven troubleshooting skills, including experience navigating systems and checking configurations
A customer‑oriented mindset with a focus on problem solving and service quality
Well organised, with the ability to prioritise tasks and manage multiple requests
Comfortable working as part of a collaborative team while taking ownership of day‑to‑day responsibilities
Experience in HR Tech, SaaS, or a technology‑driven environment
Exposure to employee benefits or people‑focused platforms
We want to make the application process as simple and fair as possible. That’s why we don’t ask for a cover letter for this role. Instead, you’ll find a few short questions in the application form. Your answers will help us understand your experience and skills in a more direct and relevant way.
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
📞 Initial interview with the Talent team.
🧪 Online tests in numeracy and logical reasoning.
⏳ Interview with the hiring manager.
🤩 Final interview with a senior team member/director.
We look forward to receiving and reading your application!
Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. Benifex has won over 120 awards. Change-makers like Baker Hughes, Bank of America, Boston Consulting Group, BT, Diageo, EDF, Exxon, IKEA, Lloyds Banking Group, Medtronic, Microsoft, Salesforce, Sony and Volvo choose Benifex to help them create remarkable experiences that are as individual as the people they employ.
Offices: Mountbatten House, Grosvenor Square, Southampton, SO15 2JU, GB · Nowy Targ 28, Wroclaw, PL · Kakkanad, Kochi, 682042, IN · 535 Mission St, San Francisco, California 94105, US
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