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Lead and mentor a globally distributed engineering team to develop and scale Sangoma's CX and CCaaS platforms. Partner with Product Management to align roadmaps and ensure platform reliability through modern software practices and operational excellence.
Requires 8+ years of technical experience and 5+ years of engineering management experience, specifically within CCaaS, UCaaS, or SaaS environments. Must be proficient in modern programming languages and cloud-native architectures with a degree in Computer Science or equivalent experience.
At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.
We are seeking an experienced Engineering Manager – CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.
This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.
Location: United States, Canada, or Medellín, Colombia
Your Role
Your Background
Preferred Qualifications
What We Offer:
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications. For more than 40 years, Sangoma has provided secure, reliable, and cost-effective solutions to over 100,000 customers in more than 180 countries. Sangoma is a full-suite partner for all communications needs, offering unified communications, networking, SIP trunking, wholesale voice, and security. Its UC platform is developed fully in-house and available in cloud, hybrid, or on-premises models. Sangoma delivers vertical-specific communications solutions for healthcare, education, hospitality, retail, restaurants, and manufacturing. These services can be bundled, giving organizations one trusted source for voice, data, and connectivity. Channel-driven and powered by the Sangoma Innovation Foundry, the company works with industry experts to develop new solutions that address real-world needs. As the primary developer of Asterisk, the world’s most widely used open-source communications framework, Sangoma continues to lead the evolution of business communications.
Offices: 100 Renfrew Drive, Suite 100, Markham, ON L3R9R6, CA · Cheney House, Oaklands Business Centre, Oaklands Park, Wokingham, Berkshire RG41 2FD, GB · 445 Jan Davis Dr, Huntsville, Alabama 35806, US
Based on 2483 listings with disclosed salaries, most software jobs in Illinois pay between $90k–$204k per year. Individual offers vary with seniority, company size, and specialization.
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