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Omaha, Nebraska, United States · On-site
Senior
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Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Customer Support Specialist is responsible for providing compassionate service to the public, including processing adoptions, handling animal intakes, and managing monetary transactions. They must also collaborate with other departments to ensure the efficient operation of the shelter and provide accurate information regarding animal care and city ordinances.
Requirements
Candidates must have a high school diploma or equivalent and a minimum of 3 years of customer service experience. The role requires the ability to lift up to 50 lbs, work around animals without allergic reactions, and demonstrate strong clerical and computer skills.
Full job description
Title: Customer Support Specialist
Departments: Customer Support
This position reports to: Customer Support Manager
The schedule for this position is Sunday through Thursday or Tuesday through Saturday.
Purpose of Position:
The Customer Support Specialist is responsible for accommodating the various needs of the public in a compassionate manner while remaining professional and knowledgeable about the services we provide. Collaborate with other departments as needed in order to facilitate the common goal of serving the animals and the public.
Essential Duties and Responsibilities
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise, and does not alter the “at‐will” relationship.
Represent NHS in a professional compassionate manner
Greet, assist and direct the public
Ability to multitask and provide effective customer service to large numbers of people
Perform accurate data entry using proprietary software for customer service and other departments within the agency
Process pet licenses and update customer files accurately
Maintain and balance individual daily cash drawers; handle large sums of money
Accept monetary and non-monetary donations from the public
Register the public for all NHS offered community classes and services, dog obedience classes, Camp Kindness, Pet Avocation, applications, Breeders Permits, Feral Cat Colony Applications, volunteer applications, foster care applications, etc.
Assist public with euthanasia requests and Rainbow Bridge Services by offering compassion and knowledge of available Rainbow Bridge packages
Assist customers with and process adoptions
Assist the Adoption Department with counseling as needed
Resolve customer complaints in person and on the phone
Intake and process all over the counter stray animals, wildlife and owner surrendered animals that are brought into the shelter
Intake and process all over the counter animals brought in from outside agencies, rescues, etc.
Impound animals back to owners who can provide proof of ownership per individual city ordinances, charging appropriate fees, etc.
Educate the public on city ordinances and proper care of animals
Write clear, concise memos
Scan incoming animals for a microchip and transfer all incoming animals into carriers when able
Be able to identify aggressive animals and handle various behaviors accordingly
Record and report any behavior and/or medical observations on incoming animals
Complete customer Lost and Found reports and walk the public through the stray kennels
Perform follow up calls to customers with current Lost/Found reports
Based on departmental needs this position may also be trained for assisting with Opening/Closing duties of the shelter and the Lost and Found desk as needed.
Preform any other duties as may be assigned by the Customer Support Manager
Position Qualifications: Education, Experience, Certification, and Knowledge/Skills/Abilities
Required
High school diploma or equivalent
Minimum 3 years customer service
Computer experience, ability to learn proprietary software, general clerical skills
Must possess maturity, good judgement, a professional manner and the ability to work within a team
Ability to work with animals without allergic reaction
Effective written and verbal skills
Able to lift up to 50lbs
Able to stand/walk for the majority of the shift
Desired
Self-motivated
Reliable
Team player
Detail oriented
Ability to take initiative
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions within the work environment.
High exposure to animals whose reactions to the shelter environment cannot be predicted.
Temperatures in the shelter environment are varied, though usually moderate, and dependent on the season.
Potential exposure to zoonotic diseases and hazardous chemicals.
Ability to work around animals without severe allergic reactions.
The Nebraska Humane Society was founded in 1875 and is the fifth oldest Humane Society in the United States! The organization was originally established for the protection of both animals and children. In the mid 1940’s, state agencies began to embrace child welfare issues, leaving the Nebraska Humane Society as the sole organization within the Omaha area designated for the protection of animals. We provide education, give sanctuary to animals, encourage adoptions and promote responsible pet ownership. By providing animal control services to much of the metro area we also serve the citizens of our community by upholding laws enacted for the protection of people and animals.
How many Social Services jobs are open in Omaha, NE right now?
There are currently 605 open social services positions in Omaha, NE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Omaha, NE?
Companies currently hiring include Boys Town National Research Hospital, The Salvation Army USA Central Territory, Children's Nebraska, Dial Senior Living, Educare of Omaha, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Omaha, NE?
Yes — 28 of the 605 open social services positions offer remote or hybrid work (6 remote, 22 hybrid).
How do I apply for Social Services jobs in Omaha, NE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.