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Contract
bachelor degree
Posted 19d ago
~40 hrs/week
Responsibilities
The Specialist serves as the primary point of contact for patients referred to behavioral health services, managing informed consent and seamless handoffs to care managers. They coordinate with medical providers and psychiatric consultants to ensure continuity of care and maintain accurate documentation in the EHR.
Requirements
Candidates must hold a Bachelor's degree and possess strong interpersonal skills with experience in healthcare sales or patient-facing roles. Prior experience in care coordination, the Collaborative Care Model, or bilingual proficiency in Spanish is strongly preferred.
Full job description
Care Coordination Specialist
Location: Dallas–Fort Worth, TX (In-person) Reports To: Collaborative Care Program Manager
Position Overview
The Care Coordination Specialist plays a key role in the Collaborative Care Management (CoCM) model within our behavioral health practice. This role serves as the first point of contact for patients referred into behavioral health services. The Specialist is responsible for obtaining patient consent for participation in Collaborative Care, ensuring seamless handoff of referrals to Behavioral Health Care Managers, and supporting the care team by coordinating services that address patients’ behavioral and psychosocial needs.
Key Responsibilities
Serve as the initial liaison and point of contact for patients referred to behavioral health services.
Conduct informed consent discussions with patients, ensuring understanding of the Collaborative Care Model.
Collect and document patient consents in compliance with organizational and regulatory standards.
Facilitate warm handoffs and timely referrals to Behavioral Health Care Managers (BHCMs).
Maintain accurate and thorough documentation in the electronic health record (EHR).
Coordinate with medical providers, BHCMs, and psychiatric consultants to ensure continuity of care.
Monitor referral completion and follow up with patients as needed.
Provide patients with information, resources, and support to improve access to care.
Participate in care team meetings and communicate relevant updates to the behavioral health team.
Maintain compliance with HIPAA and ethical standards of professional practice.
Qualifications
Bachelor's Degree
Strong interpersonal and communication skills with the ability to engage patients sensitively, clearly and effectively.
Knowledge of behavioral health and medical systems of care.
Detail-oriented with strong organizational and documentation skills.
Ability to work collaboratively in a multidisciplinary team environment.
Prior experience in healthcare sales, business development, outward facing patient contact, preferably in an outpatient setting.
Skills
Articulate and professional communicator with outward-facing presence and exceptional interpersonal skills.
Organized, detail-oriented; proficient in Microsoft Office tools (Excel, Word, Outlook, PowerPoint or comparable).
Effectively balance and manage internal and external customers/expectations while supporting the organization’s goals and mission.
Collaborative team member with a demonstrated ability to work cross-functionally and build strong working relationships throughout.
Service-oriented mindset with servant leadership approach focused on supporting others.
Preferred Experience
Prior experience in care coordination, patient navigation, or case management.
Familiarity with the Collaborative Care Model (CoCM) and/or integrated behavioral health.
Experience in oncology, chronic illness, or primary care settings.
Background in business development, hospitality, or service industries in client-facing roles. Brings an enthusiastic, customer-first approach with an ability to attract, engage, and retain clients/patients in a growth-oriented setting.
Bilingual (Spanish/English) strongly preferred.
Work Environment & Schedule
Full-time, in-person role based in the Dallas–Fort Worth, TX area.
Periodic travel within Dallas-Fort Worth, TX area.
Requires flexibility to support patient schedules and occasional team meetings.
Related keywords
Collaborative Care ManagementCoCMBehavioral HealthPsychosocial NeedsEHRHIPAAPatient NavigationIntegrated Behavioral HealthOncologyChronic IllnessPrimary CareCase ManagementPatient ConsentOutpatient SettingMicrosoft ExcelMicrosoft Word
Compassionate Mental Wellness for Cancer Patients, their Families and Caregivers
Industry
Mental Health Care
Company size
11-50 employees
Founded
2022
Headquarters
Austin, Texas
LinkedIn followers
315
Adjuvant Behavioral Health is the leading oncology-focused tele behavioral health clinic. Our individual and family counseling, intensive outpatient, and medication management services are focused on the needs of cancer patients, survivors, their family members, and caregivers.
Offices: Austin, Texas, US
Oncology and Cancer-related supportive care servicesHealth CareMental HealthTherapeutics
Based on 1335 listings with disclosed salaries, most social services jobs in Texas pay between $54k–$118k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Texas right now?
There are currently 13,269 open social services positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Texas?
Companies currently hiring include Texas Health and Human Services, Action Behavior Centers - ABA Therapy for Autism, Angels of Care Pediatric Home Health, KidsCare Home Health, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Texas?
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