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Full-time
high school
401k, Employee Assistance Program, Medical, Dental, Vision, Life Insurance
Posted 24d ago
~40 hrs/week
Responsibilities
The Customer Success Agent provides professional support to customers and operations personnel by answering and documenting calls in a real-time parking platform. They are responsible for resolving inquiries regarding accounts, reservations, and parking equipment to ensure a seamless customer experience.
Requirements
Candidates must possess a high school diploma, computer literacy, and strong communication skills. Applicants must be at least 18 years old, have unrestricted work authorization in the US, and be willing to undergo background and drug screenings.
Full job description
InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brandsThe utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.
We are always on the lookout for enthusiastic and qualified candidates to join our team!!
Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us
Check out current employment opportunities below.
The Customer Success Agent is responsible for providing, best in class, professional and courteous support to all customers including parkers and operations personnel across our parking portfolio. This is a customer centric role providing real time solutions within our RMC (Call Center) Department. The ideal candidate will have strong problem-solving, multitasking and communication skills. Excellent customer service and the ability to learn new systems and technologies is essential for success. One must also be able to work independently. The role is in office.
Pay Rate: $17/hr
Essential Functions
Answer and accurately document all calls from our customers in our real time, in the garage, customer service platform (RMCe)
Assist and solve customer inquiries including but not limited to: customer account, reservation, daily rate information, parking fees, use of parking equipment and or general inquiries
Ensure all calls are answered and the needs of the customers are resolved in a fast and friendly manner
Clearly communicate and provide timely updates to the rest of the team and management throughout the course of the workday
Work closely with Operations and our Customer Service Department to provide solutions for customers before they exit or re-enter the garage
Eligibility Requirements
Must submit your application for employment through www.interparkholdings.com (internal and external candidates) to be considered for this position
Must have unrestricted authorization to work in US.
Must be at least 18 years old.
Must be willing to take a drug test as part of the selection process.
Must be willing to submit to a background investigation, MVR/Driving Record check, and reference check as part of the selection process.
Must be willing to work onsite in a garage/office for the first 90 days and periodically work in a company office/garage for training, system updates, and meetings as needed.
Qualifications/Requirements
HS Diploma
Computer literacy
Work experience in parking or customer service
Excellent communication skills
Superior interpersonal skills and strong sense of customer service
Ability to problem solve in a stressful, fast-paced environment
Must be willing to work schedule, may include nights and weekends
Desired Characteristics
College Degree
Ability to work in a fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment
Excellent problem-solving skills and solution oriented.
Conveys professionalism and competence effectively to superiors, peers, staff, and customers.
Comprehensive Benefits Package containing but not limited to:
InterPark is the largest owner operator of parking real estate in the United States. Since our founding in 1997, we have delivered the best customer experience at the most convenient parking locations in many of America's largest cities. Our formula is simple: We combine exceptional city-center and off-airport locations with outstanding people and our leading-edge operating system. Our ability to drive innovation for our customers and profitability for our equity partners is why InterPark stands alone as the leader in US parking real estate and urban mobility solutions.
InterPark's parking expertise is based on embracing and implementing innovative technologies. Within the last decade, across over 60 assets, our operating system's capabilities have evolved to give us centralized visibility and control over all critical parking functions including customer service, pricing, access, garage operations, electric vehicles, and security. More than half of all our parkers enter with some form of digital access and pay via one of our digital touchpoints. Our flexible platform allows for seamless integration with partners such as offices, hotels and theaters, and we're investing for the future including new and updated electric vehicle charging infrastructure.
As technology and mobility continue to evolve, our investments in growth, sustainability and building the best team will serve us well in the years ahead.
Offices: InterPark LLC, 200 North LaSalle Street, Suite 400, Chicago, IL 60601, US
How many Security & Safety jobs are open in San Antonio, TX right now?
There are currently 1,300 open security & safety positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in San Antonio, TX?
Companies currently hiring include Allied Universal, Booz Allen Hamilton, Texas Department of State Health Services, CACI International Inc, Cayuse Holdings, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in San Antonio, TX?
Yes — 106 of the 1300 open security & safety positions offer remote or hybrid work (29 remote, 77 hybrid).
How do I apply for Security & Safety jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.