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Network Engineer with Papa John’s International, Inc. (Louisville, KY):
Louisville, Kentucky, United States · On-site
Senior$1.1B raised
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Duties: Collaborate with executive management and department leaders …
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Other
bachelor degree
Paid Holidays, Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance
Posted 28d ago
Apply by Jul 15
~40 hrs/week
Responsibilities
Acts as a senior escalation point for complex IT incidents and manages the full identity and access management lifecycle. Collaborates with security and infrastructure teams to ensure policy compliance and optimize service delivery.
Requirements
Requires a Bachelor's degree in IT or Cybersecurity and 3-5+ years of experience in IT support and IAM operations. Proficiency with directory services like Active Directory and Entra ID is essential.
Full job description
Overview
We create communities where employees thrive in their work, helping our residents thrive in their homes.
Atria Senior Living’s corporate Support Center has openings for individuals looking for a career with outstanding benefits, including:
Paid holidays and PTO
Benefits package also includes Health, Dental, Vision, and Life Insurance
Retirement Savings Plan / 401(k) employer match
Tuition reimbursement (U.S Based Communities)
*Enrollment in benefits varies by employee classification
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Responsibilities
The IT Escalation & IAM Operations Specialist serves as a senior escalation point within the IT support organization and is responsible for resolving complex technical issues and executing identity and access management (IAM) processes. The position partners closely with Service Desk, Infrastructure, and Security teams to ensure timely resolution of issues and adherence to established access control policies.
Escalation Management & Advanced Support
Serve as a primary escalation point (Tier 2.5 / Tier 3) for complex, high-priority, or sensitive IT incidents.
Troubleshoot and resolve advanced issues across endpoints, applications, identity systems, and enterprise platforms.
Act as a bridge between Service Desk and engineering teams, ensuring accurate triage and efficient issue resolution.
Perform root cause analysis on recurring issues and partner with infrastructure or application teams on long-term fixes.
Provide guidance and knowledge transfer to Service Desk staff to reduce future escalations.
Identity & Access Management (IAM) Operations
Execute identity lifecycle processes, including user provisioning, deprovisioning, and access changes.
Manage user accounts, roles, and group memberships across enterprise systems (e.g., Active Directory, cloud identity platforms, business applications).
Troubleshoot and resolve access-related issues, including authentication, permissions, and synchronization failures.
Support joiner/mover/leaver processes to ensure timely and accurate access updates.
Assist with access reviews and certifications by validating and remediating user access as directed.
Security & Compliance Support
Execute access management activities in accordance with least privilege and security policies.
Maintain accurate documentation of access changes and identity-related activities.
Support audit and compliance efforts by providing evidence of access controls and remediation actions.
Escalate potential security risks, unauthorized access, or policy violations to Security teams.
Process Improvement & Service Optimization
Identify opportunities to improve escalation workflows, access processes, and service delivery efficiency.
Contribute to the creation and maintenance of knowledge base articles and standard operating procedures.
Recommend automation opportunities for access provisioning and ticket resolution.
Support continuous improvement of service desk operations and identity management processes.
Cross-Team Collaboration
Partner with the Service Desk to improve first-call resolution and reduce escalation volume.
Work with Infrastructure and Platform teams to resolve recurring technical and identity-related issues.
Coordinate with Security and IAM governance teams to ensure alignment with access policies and audit requirements.
May perform other duties as assigned.
Qualifications
Required
Bachelor’s degree in information technology, Cybersecurity, or related field (or equivalent experience).
3–5+ years of experience in IT support, including escalation handling.
Hands-on experience with identity and access management operations (provisioning, access control, user lifecycle).
Strong troubleshooting skills across enterprise systems, endpoints, and applications.
Experience with directory services (e.g., Active Directory, Microsoft Entra ID, or similar).
Preferred
Experience with IAM or directory tools (e.g., Okta, SailPoint, Azure AD, CyberArk).
Familiarity with ITSM platforms (e.g., ServiceNow, Ivanti, Jira Service Management).
Exposure to ITIL processes (Incident, Problem, Change).
Basic scripting or automation experience (e.g., PowerShell).
Related keywords
IAMActive DirectoryMicrosoft Entra IDOktaSailPointAzure ADCyberArkServiceNowIvantiJira Service ManagementITILPowerShellProvisioningDeprovisioningLeast PrivilegeIdentity Lifecycle
Atria Senior Living communities offer services designed to simplify and enhance life for older adults. In vibrant communities, residents can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.
Atria Senior Living is one of five distinct brands operated by Atria, including Coterie, a luxury brand in a joint venture with Related Companies, Atria Signature Collection, Atria Retirement Canada and Holiday by Atria.
Offices: 300 East Market Street, Suite 100, Louisville, KY 40202, US
Senior LivingAssisted LivingRetirement LivingMemory Care Servicesand Alzheimer's and Dementia CareFacilities Support ServicesLifestyleHealth CareElder CareCommunities
How many Security & Safety jobs are open in Louisville, KY right now?
There are currently 527 open security & safety positions in Louisville, KY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Louisville, KY?
Companies currently hiring include Allied Universal, Commonwealth of Kentucky Cabinet for Health and Family Services, GE Appliances, a Haier company, Churchill Downs Incorporated, Ring Container Technologies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Louisville, KY?
Yes — 20 of the 527 open security & safety positions offer remote or hybrid work (1 remote, 19 hybrid).
How do I apply for Security & Safety jobs in Louisville, KY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.