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$18/hr
Part-time
high school
Medical insurance, Dental insurance, Vision insurance, Air ambulance coverage, Short-term disability, Pet insurance
Posted 18h ago
~40 hrs/week
Responsibilities
The Airport Customer Service Agent is responsible for greeting and checking in passengers, managing luggage, and assisting with flight boarding and deplaning. They also ensure compliance with FAA and airport safety regulations while maintaining the station's operational equipment.
Requirements
Candidates must have a high school diploma or equivalent and the ability to lift up to 70 lbs. Applicants must be at least 18 years old, able to pass a 10-year background check, and possess basic computer and math skills.
Full job description
At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.
JOB TITLE: Airport Customer Service Agent – customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.
KEY RESPONSIBILITIES
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Calculating Weight/Balance and assigning seats in the plane accordingly.
Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After additional training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
Any other duties as assigned
REQUIREMENTS Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
Courteous in all interactions
May be required to drive a company vehicle
Able to interact effectively with passengers, co-workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
QUALIFICATIONS Education:
High school diploma or equivalent
Miscellaneous Requirements:
May require valid driver’s license and reliable transportation
Computer skills – ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10-year background check and pre-employment drug screen
At least 18 years of age
Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience:
Prefer at least 1 year of prior customer service experience
Mental Requirements:
Level 2
Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical requirements:
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position.
Activity Approximate % of Time Sitting: 5 Standing: 70 Walking: 25 100%
Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time
Varied: 100%
Degree of Hand Eye Coordination Required: Computer: Varies Phone: Varies Photocopier, fax machine: Varies
Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
Benefits:
Competitive Salary: Attractive compensation package based on experience.
Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
Retirement Plans: Employees can enroll in our company’s 401(k) plan.
Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
Related keywords
AviationCustomer ServiceRamp OperationsFAA RegulationsSafetySecurityWeight and BalanceReservationsBaggage HandlingAircraft DispatchGround HandlingCleantechAerospaceE-VerifyContract of Carriage
Southern, a brand of Surf Air Mobility, is transforming Regional Air Mobility through software & electritification.
Industry
Airlines and Aviation
Company size
201-500 employees
Founded
2013
Headquarters
Palm Beach, Florida
LinkedIn followers
8,293
Southern Airways™ is Your Hometown Airline to the World!
Southern Airways Express began service in 2013 by offering flights from Memphis, Tenn. to Destin, Fla. using a total of four pilots and three aircraft. In 2015, Southern acquired Executive Express Aviation, an Illinois-based charter company that was previously contracted to operate the Southern flight schedule. In February 2016, Southern acquired Sun Air Express, an airline operating Essential Air Service (EAS) routes in the mid-Atlantic. Three years later, in February of 2019, Southern acquired Mokulele. Following the integration of the two airlines, expected to be complete by mid-summer, the new Southern Airways will operate 1,380 weekly flights, more than any other carrier in the 50 states.
Founded in 2013, Pompano Beach, Florida-based Southern Airways Express has quickly grown to become one of the largest commuter airlines in the United States. Operating a fleet of Cessna Caravans and Grand Caravans, Southern, along with its new subsidiary, Mokulele Airlines, serves 30 cities with more than 220 peak-day departures from hubs at Baltimore, Dallas/Ft.Worth, Honolulu, Kahului, Kona, Memphis, Palm Beach and Pittsburgh. Visit our website for more information. If you're interested in joining our flight team, email [email protected]
Offices: 2875 S Ocean Blvd, Suite 256, Palm Beach, Florida 33480, US
How many Security & Safety jobs are open in Kailua, HI right now?
There are currently 63 open security & safety positions in Kailua, HI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Kailua, HI?
Companies currently hiring include Allied Universal, UFC GYM, EcoShield Pest Solutions, Hawaiian Electric, Hawaiian Airlines, among others. Browse the listings above to see every active employer.
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