Austin, Texas, United States · Hybrid
$60k–$70k/yr
Customer Success Representative (CSR) Company Snapshot: Belfry is a venture-backed software company based in NYC on a mission to make our lives safer with the most modern operating system for security guard services comp…
Skills: Customer success, Payroll support, Accounting software, Technical troubleshooting, SaaS
Austin, Texas, United States · Remote OK
SkyGrid, a Wisk Company, exists to open the sky for autonomous flight. Based in Austin, Texas, SkyGrid builds ground-based high-assurance third-party services to enable the safe operations and airspace integration of hig…
Skills: Systems engineering, Surveillance systems, MBSE, SysML, Cameo
Cary, North Carolina, United States · Hybrid
As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. …
Skills: Data analysis, Fraud intelligence, Statistical analysis, Data visualization, Product development
Austin, Texas, United States · On-site
$87k–$106k/yr
ERM is hiring a motivated hands-on Environmental Health and Safety (EHS) Consultant to support our key technology client onsite in San Antonio, TX. This is a full-time (40hrs/week), limited-term role for a duration of 6 …
Skills: OSHA compliance, Environmental health and safety, Risk assessment, Emergency response planning, Job hazard analysis
Preferred Technologies, LLCAustin, Texas, United States · Hybrid
Why Pref-Tech? Voted "Top Workplaces" by Houston Chronicle and Austin American Statesman, 2 years in a row! We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequa…
Skills: Security Systems Programming, IP Addressing, CCTV, Physical Access Control Systems, Intrusion Detection Systems
Austin, Texas, United States · On-site
Company Overview ACS (Allen Control Systems) is a defense technology company building precision robotic systems for the United States and its allies. Founded by two former U.S. Navy electrical engineers with deep experie…
Skills: NetSuite administration, SuiteCloud, HTML, XML, JavaScript
Austin, Texas, United States · On-site
$17 per hour. The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the…
Skills: Customer service, Sales, Cash handling, Facility maintenance, Communication
Austin, Texas, United States · On-site
Company Overview ACS (Allen Control Systems) is a defense technology company building precision robotic systems for the United States and its allies. Founded by two former U.S. Navy electrical engineers with deep experie…
Skills: Computer vision, Machine learning, PyTorch, TensorFlow, OpenCV
Austin, Texas, United States · On-site
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates ri…
Skills: Marketing analytics, Organic visibility, Earned media, AI answer visibility, Data analysis
Austin, Texas, United States · On-site
Job Posting Title: Facilities Safety Coordinator ---- Hiring Department: Environmental Health and Safety ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- E…
Skills: Occupational safety, Industrial hygiene, Program administration, Incident investigation, Safety audits
Austin, Texas, United States · On-site
Overview Company Overview: Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monito…
Skills: Leadership, Project management, Financial management, Operational excellence, Team development
Austin, Texas, United States · Hybrid
$179k–$265k/yr
The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consum…
Skills: Cybersecurity, Threat management, Strategic planning, Risk management, Team leadership
Austin, Texas, United States · On-site
Job Description Worker TypeEmployee Job TypeCasual At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinction…
Skills: Resilience, Emergency Management
Austin, Texas, United States · Hybrid
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates ri…
Skills: Go, Rust, C++, Python, Kubernetes
Austin, Texas, United States · Remote OK
$72k–$115k/yr
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customer…
Skills: Active listening, Communication, Critical thinking, Customer service, Empathy
Maplewood, Minnesota, United States · On-site
$165k–$201k/yr
Job Description: Cyber Compliance Oversight Manager Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equal…
Skills: Cybersecurity Compliance, Managed Services Oversight, Regulatory Compliance, Unified Controls Framework, Risk Assessment
Austin, Texas, United States · On-site
Job Description Here at Aramark, we take pride in the level of service and safety we provide. We’re hiring a Dishwasher to join our team who will take on the job of maintaining the cleanliness of our operations and kitch…
Skills: Sanitation, Food safety, Dishwashing, Kitchen maintenance, Customer service
Cushman & WakefieldAustin, Texas, United States · On-site
$14/hr–$16/hr
Job TitleCleaner, Full Time 1st Shift Job Description SummaryThe Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shal…
Skills: Custodial duties, Floor cleaning, Vacuuming, Dusting, Window cleaning
Austin, Texas, United States · On-site
$118k–$201k/yr
Job Description Are you an experienced Software Engineer looking for the next step to grow your career? Do you want to design and write software that really matters and be a part of a cause greater than yourself? At BAE …
Skills: C, C++, Python, Gitlab, CI/CD
Austin, Texas, United States · On-site
$23.13 per hour At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking a Security Monitor III, Commun…
Skills: Security monitoring, Facility sanitation, Safety compliance, Conflict resolution, Medication administration
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The Customer Success Representative will provide technical assistance for payroll and accounting features while managing inbound support tickets. They will also act as a customer advocate by identifying trends and contributing to product improvements and knowledge base resources.
Candidates must have experience in B2B SaaS product support, specifically with payroll and accounting software. The role requires the ability to work West Coast business hours and strong troubleshooting skills to resolve customer issues effectively.
Company Snapshot:
Belfry is a venture-backed software company based in NYC on a mission to make our lives safer with the most modern operating system for security guard services companies. Security services are a $50 billion industry in the United States alone, serving to protect individuals and important assets, yet the industry has lacked intuitive, modern software for effective management of security workforce and operations.
Role Overview:
We are seeking a dynamic and versatile individual to join our fast-growing team as a Customer Success Representative, with a focus on providing payroll and/or accounting related customer support. This role will play a pivotal part in both establishing and executing on processes to ensure maximal client retention, advocacy, and expansion.
What You'll Own:
Your primary responsibility is to ensure that our customers get timely and accurate technical assistance with questions or any issues they encounter with the Belfry platform. To do so, you will:
Manage inbound tickets, troubleshoot issues, and resolve requests within SLA.
Provide guidance and training on Belfry’s payroll, accounting and workforce management features.
Contribute to our knowledge base, tutorials, and FAQs.
Escalate critical issues, identify customer trends, and surface feedback to improve the product.
Contribute to refining processes that make our support team more efficient and scalable.
Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs
West-coast locality - or ability to work west coast business hours for an extended period of time.
Experience in product support or a customer-facing role for B2B SaaS platform.
Payroll experience: either supporting a payroll platform (Rippling, ADP, Paychex, Gusto, Quickbooks, etc.) or managing payroll for an organization.
Accounting software experience: supporting accounting software such as Quickbooks, Xero, Zoho, Netsuite, etc.)
Strong troubleshooting and research skills; being able to use the resources around you to research and solve customer issues.
Familiarity with using AI tools with an emphasis on prompt quality.
Comfort explaining technical concepts simply.
A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively
Ability to deescalate difficult customer situations with empathy and strong interpersonal skills.
Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup
Team Player: Ability to work well on a team, collaborate, and receive feedback
Pluses:
Data analytical skills
Experience using support systems (Intercom)
Startup experience (Series A / Series B)
Competitive salary
An incredible team with fantastic experience and track record
Equity in a high growth start-up w/ a clear path to significant outcomes
Fully covered healthcare, dental, and vision coverage
Unlimited PTO (and strong encouragement to use it!) + 11 paid holidays
Exciting challenges lie ahead. Let’s get to work!
The operating system for modern security companies
Belfry is building modern software for the security guard services industry - helping companies scale their businesses by simplifying workforce management.
Offices: New York, NY 10001, US
There are currently 1,780 open security & safety positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Amazon, ABM Industries, Allied Universal, UT Health Austin, Texas Department of State Health Services, among others. Browse the listings above to see every active employer.
Yes — 379 of the 1780 open security & safety positions offer remote or hybrid work (112 remote, 267 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
