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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$70k–$94k/yr
Full-time
professional certificate
Health insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability, Long-term disability
Posted 16d ago
Apply by Nov 25
~40 hrs/week
Responsibilities
The Senior Help Desk Specialist will provide daily supervision and direction to help desk staff while overseeing phone and in-person user support operations. They are responsible for managing support for email, directories, and Windows desktop applications while coordinating the resolution of hardware and software issues.
Requirements
Candidates must have at least 5 years of experience in help desk operations or IT support and possess a CompTIA Security+ or MCSA certification. An active Secret clearance is required, with a preference for Top Secret clearance, and the ability to work on-site in Arlington, VA.
Full job description
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting.
What’s in it for you:
Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
Health, dental, and vision insurance
Life insurance
Short-and-long term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program
And more!
What you will do:
Provide daily supervision and direction to help desk staff
Oversee phone and in-person user support operations
Manage support for e-mail, directories, and Windows desktop applications
Ensure staff serves as first point of contact for troubleshooting
Coordinate resolution of hardware/software PC and printer problems
What you will bring:
5 years of experience in help desk operations or IT support
CompTIA Security+ or MCSA certification
Supervisory and team leadership experience
Experience managing help desk staff and operations
Knowledge of Windows desktop applications and troubleshooting
Strong communication and problem-solving skills
How you will wow us:
Prior experience managing help desk operations for DoD, DISA, or DES
Active Secret clearance required; Top Secret clearance strongly preferred
Ability to work on-site at Arlington, VA
CompTIA Security+ or MCSA certification
Experience leading teams in defense IT support environments
Familiarity with DoD service level agreements and metrics
This position is primarily sedentary and requires the ability to perform work at a computer workstation for extended periods of time. The employee is regularly required to sit, use hands and fingers to operate a computer keyboard and mouse, and communicate effectively verbally and in writing. The role may also require the following:
Frequent use of a computer, including typing and viewing multiple monitors for extended durations (up to 6–8 hours per day)
Occasional standing, walking, and moving between work areas or office locations
Occasional lifting, carrying, or moving of equipment weighing up to 25 pounds (e.g., laptops, monitors, or peripherals)
Visual ability to read screens, documents, and system outputs with or without corrective lenses
Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Washington Post’s Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Stewardship: The careful and responsible management of something entrusted to our care.
At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $70,000.00 - $94,000.00
Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.
Related keywords
Help DeskIT SupportWindowsCompTIA Security+MCSADoDDISADESSecret ClearanceHardwareSoftwareTroubleshootingLeadershipManagementDefenseCybersecurity
JCS Solutions is a premier cybersecurity and technology solutions provider. We specialize in innovative digital transformation, cybersecurity operations, and threat mitigation solutions that elevate and secure customers’ missions.
JCS is a company known for results. We bring a high level of expertise to areas crucial to technology. Our customers’ milestones and successes are a testament to our tenacity and talent and a reflection of our integrity.
Our comprehensive solutions for federal government and private sector customers include:
IT Optimization
Cybersecurity
AI and Data
Design Thinking
Transformation Services
JCS Solutions has been recognized by Fortune and The Washington Post as a top workplace and recognized as a Great Place to Work® for five consecutive years. We celebrated 10 years of growth and success in 2024.
Offices: 4114 Legato Rd, 710, Fairfax, Virginia 22033, US
Cyber SecurityIT OptimizationAI and Data AnalyticsCustom IT Solutionsand Digital TransformationInformation TechnologySoftwareManagement Consulting
How much do Security & Safety jobs in Arlington, VA pay?
Based on 1173 listings with disclosed salaries, most security & safety jobs in Arlington, VA pay between $73k–$198k per year. Individual offers vary with seniority, company size, and specialization.
How many Security & Safety jobs are open in Arlington, VA right now?
There are currently 1,635 open security & safety positions in Arlington, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Arlington, VA?
Companies currently hiring include Booz Allen Hamilton, Amazon, Avalore, Solutions3 LLC, AMERICAN SYSTEMS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Arlington, VA?
Yes — 431 of the 1635 open security & safety positions offer remote or hybrid work (75 remote, 356 hybrid).
How do I apply for Security & Safety jobs in Arlington, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.