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Full-time
bachelor degree
Posted 64d ago
~38 hrs/week
Responsibilities
Provides administrative and analytical support to the Child Sex Trafficking Team, including managing requests and monitoring work queues. Responsible for entering data into Salesforce and coordinating with law enforcement on sensitive missing children cases.
Requirements
Requires eligibility for VCIN certification and a preference for a Bachelor's degree in Criminal Justice or Sociology. Candidates should have at least one year of professional experience and the ability to handle exposure to sensitive, graphic content.
Full job description
TITLE: Support Specialist, Analytical Services Division (ASD)
FLSA: Non-exempt
DIVISION: Analytical Services Division
DEPARTMENT: Analytical Services Division
TRAVEL REQUIREMENT: Ability to travel as needed (conferences, training, etc.).
HOURS and SCHEDULE: Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management. Ability to work flexible schedule to include evening hours and weekends, as required
REPORTS TO: Works under the general supervision of a Child Sex Trafficking Team Supervisor but works collaboratively with the entire ASD Management Team
RESPONSIBILITY FOR PUBLIC CONTACT: Position requires daily contact with law enforcement and at times reporting people (public) on sensitive issues requiring courtesy, discretion, and sound judgment
LICENSING AND CERTIFICATION: Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references
GENERAL DESCRIPTION:
Position is responsible for providing overall support to the Child Sex Trafficking Team (CSTT) within ASD including some analytical work on child sex trafficking requests. The Support Specialist will also perform administrative support for the Child Sex Trafficking Recovery Services Team (RST), including entering and maintaining information in Salesforce. The Support Specialist is the primary person responsible for entering requests for analytical assistance, soliciting and entering feedback, and monitoring work queues to enter analyst/resources specialist assignments.
These reports may contain details about child abductions, child abduction homicides, pornographic content or links to pornographic content online. This content may depict minors and/or adults. Such assistance requires an employee that can handle exposure to sensitive content as well as demonstrate a high level of accuracy and thoroughness in their work product.
The Support Specialist is also responsible for various additional projects and the position requires an enthusiastic and a self-motivated candidate who possesses abstract thinking and a tenacious perspective to further our efforts surrounding NCMEC’s mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position requires the ability to access and use NCIC/Nlets data after successfully completing VCIN certification
Enter all technical assistance requests, CyberTipline reports, and external Requests for Information from law enforcement related to analytical assistance in cases involving missing/abducted children and child sex trafficking
Monitor work queues involving CyberTipline reports, external requests for information, and child sex trafficking recovery services to assign reports and cases to the appropriate analyst or resource specialist
Enter information and create cases within Salesforce related to missing children being exploited through sex trafficking
Review Case Manager documentation to identify when missing child cases are ready for outreach by the Recovery Services Team
Review current and historical missing child case files to create summary notes to support Recovery Services Team efforts
Enter and assign leads generated through recurring batching for cases involving missing/abducted children and child sex trafficking
Responsible for disseminating requests for feedback on cases in which ASD has provided analytical assistance including entering any responses received into the appropriate report. The cases may be generated through the CyberTipline, Call Center, NCMEC case managers, or law enforcement direct contact. This may include follow up phone calls and email communication to solicit information regarding the outcome of report
Handle information requests, CyberTipline reports, and not infile leads regarding missing/abducted children, possible child sex trafficking and various other topics using external (JusticeXchange, LexisNexis, Accurint, TLO, and Clear) and internal (NCMEC) systems. Some analysis required
Enter contacts and maintain the integrity of the law enforcement and child sex trafficking contacts database
Review CyberTipline reports and NCMEC missing child intakes for physical identifiers including, but not limited to scars, marks, tattoos in order to update and maintain the child sex trafficking team’s physical identifier spreadsheet
Assist the Child Sex Trafficking Team in creating work products of missing children thought to be involved in child sex trafficking for large and small-scale operational assistance to law enforcement
Update and maintain a Support Specialist training manual and support the Program Managers and Supervisors with other sections of training manual updates
Work closely with analysts, Supervisors and Program Managers on specific projects or cases involving missing/abducted children or child sex trafficking
Assist the ASD Managers with special projects and other duties as assigned
Coordinate and at times train interns to assist with ASD projects to include the physical identifiers spreadsheet and others
Conduct tours of NCMEC and demonstrations of the work done by ASD for NCMEC visitors
Ability to work a flexible schedule to include evening hours and weekends, as required
Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide
Promote a professional image Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner
Conform with and abide by all regulations, policies, work procedures, and instructions
Respond promptly when returning telephone calls and replying to correspondence
Other duties as assigned
EDUCATION AND EXPERIENCE:
Bachelor’s Degree in Criminal Justice, Sociology or related discipline preferred
Minimum of 1 year professional experience preferred
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent verbal, telephone, and written communications skills
Ability to prioritize workload and meet deadlines
Skilled in the use of MS Office Suite or an equivalent office suite product
Knowledge of database and spreadsheet applications
Strong Internet skills, to include familiarization with popular social networking sites, various search engines and email searches
Strong attention to detail and maintain accuracy in data entry
Ability to travel as needed (conferences, training, etc.)
Adaptability, flexibility and ability to work as part of a team or in an individual capacity
Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information
Related keywords
VCIN CertificationNCICNletsSalesforceJusticeXchangeLexisNexisAccurintTLOClearCyberTiplineChild Sex TraffickingLaw EnforcementAnalytical ServicesCase ManagementData IntegrityCriminal Justice
About National Center for Missing & Exploited Children
NCMEC is the nation’s largest and most influential child protection organization.
Industry
Civic and Social Organizations
Company size
201-500 employees
Founded
1984
Headquarters
Alexandria, Virginia
LinkedIn followers
79,899
The National Center for Missing & Exploited Children® (NCMEC) leads the fight to protect children by creating vital services for them and the people who keep them safe. Every child deserves a safe childhood.
Since 1984, NCMEC has served as the national clearinghouse and resource center for families, victims, private organizations, law enforcement and the public on issues relating to missing and sexually exploited children.
Offices: 333 John Carlyle St, Alexandria, Virginia 22314, US
How much do Security & Safety jobs in Alexandria, VA pay?
Based on 305 listings with disclosed salaries, most security & safety jobs in Alexandria, VA pay between $49k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Security & Safety jobs are open in Alexandria, VA right now?
There are currently 453 open security & safety positions in Alexandria, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Alexandria, VA?
Companies currently hiring include Leidos, Booz Allen Hamilton, ANSER, CACI International Inc, Inova Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Alexandria, VA?
Yes — 104 of the 453 open security & safety positions offer remote or hybrid work (13 remote, 91 hybrid).
How do I apply for Security & Safety jobs in Alexandria, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.