Sydney, New South Wales, Australia · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Clientelling, Luxury Sales, Styling, Relationship Building, KPI Management
Sydney, New South Wales, Australia · On-site
Company Description As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation. For over 60 years, Nick Scali has been a nationally recognized household name in th…
Skills: Sales, Communication, Closing skills, Customer-first mindset, Professional presence
Sydney, New South Wales, Australia · Hybrid
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and …
Skills: Business development, Channel management, Partnership acquisition, Sales, Negotiation
Mirpuri Group USA - PANDORA Jewelry DivisionSydney, New South Wales, Australia · On-site
This is the most magical time of year at Pandora — where every product tells a story, and every customer moment matters. We’re looking for passionate, high‑energy Seasonal Sales Associates to bring our brand to life and …
Skills: Customer Experience, Styling, Storytelling, Sales Closing, Product Knowledge
Mirpuri Group USA - PANDORA Jewelry DivisionSydney, New South Wales, Australia · On-site
This is the most magical time of year at Pandora — where every product tells a story, and every customer moment matters. We’re looking for passionate, high‑energy Seasonal Sales Associates to bring our brand to life and …
Skills: Customer Experience, Styling, Storytelling, Sales Closing, Product Knowledge
Mirpuri Group USA - PANDORA Jewelry DivisionSydney, New South Wales, Australia · On-site
This is the most magical time of year at Pandora — where every product tells a story, and every customer moment matters. We’re looking for passionate, high‑energy Seasonal Sales Associates to bring our brand to life and …
Skills: Customer Experience, Styling, Storytelling, Sales Closing, Product Knowledge
Sydney, New South Wales, Australia · On-site
Description We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Asso…
Skills: Retail operations, Coaching, Mentoring, Sales management, Customer service
Sydney, New South Wales, Australia · On-site
Job Description As the Part-Time Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every tur…
Skills: Customer service, Communication, Active listening, Merchandising, Stock replenishment
Sydney, New South Wales, Australia · On-site
Automotive Business Development Representative Department: Buying Employment Type: Permanent - Full Time Location: Sydney Description At Carma, we’re more than just a car company, we’re on a mission to shake up the Austr…
Skills: Business development, Sales, Account management, Relationship building, Automotive industry knowledge
Sydney, New South Wales, Australia · On-site
Company Description Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and e…
Skills: Team leadership, Reservations management, Opera Cloud, Customer service, Revenue management
Sydney, New South Wales, Australia · Hybrid
Join the ShiftCare Revolution: Outbound Business Development Representative Wanted! Are you a dynamic and ambitious professional ready to take your career to new heights? ShiftCare, a pioneering home health software prov…
Skills: Lead Generation, Outbound Sales, SaaS, B2B Sales, Product Demonstrations
Sydney, New South Wales, Australia · On-site
Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific. Founded in Australia in 2019, our mission is to create the most effi…
Skills: Technology sales, Complex deal closing, Account management, Strategic planning, Pipeline management
Sydney, New South Wales, Australia · On-site
If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. Th…
Skills: Strategic leadership, Business development, Superannuation, Wealth management, Stakeholder engagement
Sydney, New South Wales, Australia · On-site
Retail Merchandiser – Marayong NSW (Car and License Required) Live in Kings Langley, Kings Park, Marayong, Glendenning, Quakers Hill, Doonside, Colebee, Woodcroft or surrounds? Want a job that fits in with school runs, a…
Skills: Merchandising, Communication, Organization, Self-motivation, Attention to detail
Sydney, New South Wales, Australia · Hybrid
Who are we? So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our cus…
Skills: Account management, SaaS sales, Contract renewals, Upselling, Product adoption
Sydney, New South Wales, Australia · Hybrid
Mintel is looking for a motivated and commercially minded Business Development Executive to help drive new business growth across our market-leading insights and research solutions. As a Business Development Executive, y…
Skills: Outbound Prospecting, Lead Generation, CRM Management, B2B Sales, Client Qualification
Mirpuri Group USA - PANDORA Jewelry DivisionSydney, New South Wales, Australia · On-site
This is the most magical time of year at Pandora — where every product tells a story, and every customer moment matters. We’re looking for passionate, high‑energy Seasonal Sales Associates to bring our brand to life and …
Skills: Customer Experience, Styling, Storytelling, Sales Closing, Product Knowledge
Mirpuri Group USA - PANDORA Jewelry DivisionSydney, New South Wales, Australia · On-site
This is the most magical time of year at Pandora — where every product tells a story, and every customer moment matters. We’re looking for passionate, high‑energy Seasonal Sales Associates to bring our brand to life and …
Skills: Customer Experience, Styling, Storytelling, Sales Closing, Product Knowledge
Mirpuri Group USA - PANDORA Jewelry DivisionSydney, New South Wales, Australia · On-site
This is the most magical time of year at Pandora — where every product tells a story, and every customer moment matters. We’re looking for passionate, high‑energy Seasonal Sales Associates to bring our brand to life and …
Skills: Customer Experience, Styling, Storytelling, Sales Closing, Product Knowledge
Mirpuri Group USA - PANDORA Jewelry DivisionSydney, New South Wales, Australia · On-site
This is the most magical time of year at Pandora — where every product tells a story, and every customer moment matters. We’re looking for passionate, high‑energy Seasonal Sales Associates to bring our brand to life and …
Skills: Customer Experience, Styling, Storytelling, Sales Closing, Product Knowledge
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The Client Advisor is responsible for building relationships with new and existing clients to drive commercial success through personalized luxury experiences. They manage the end-to-end client journey, from initial greeting and styling to after-sales service and store operational maintenance.
Candidates must have a proven track record in sales and clientelling within a luxury retail environment. Strong communication skills, a passion for fashion and art, and the ability to meet commercial KPIs are essential.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: Australia || Not Applicable || Mascot || RETAIL OFFLINE || MAINLINE || n/a ||
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856. Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us. To discover more about our brand values, visit Burberryplc.com
Offices: Horseferry House, Horseferry Road, London, SW1P 2AW, GB
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