Philadelphia, Pennsylvania, United States · Hybrid
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States • Hybrid
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The representative provides ticketing, customer service, and administrative support for group sales and audience development efforts. They are responsible for managing group accounts, processing payments, and ensuring a high-quality experience for all patrons.
Candidates must have a high school diploma or equivalent, with an associate degree preferred. At least one year of customer service experience in a retail, call center, or performing arts environment is required.
Title: Group Sales Representative
Department: Audience Services
Reports to: Audience Services Manager
Summary:
The Philadelphia Orchestra Group Sales Representative provides ticketing, customer service and administrative support for audience development and group sales efforts for The Philadelphia Orchestra, Ensemble Arts Presents, Broadway, and Facilities Sales performances. The Group Sales Representative will work closely with the Audience Development Manager to ensure successful development and stewardship of relationships with group leaders, guests, and audience development prospects. They must maintain constant focus on exceptional customer experience and act as a poised representative of the Philadelphia Orchestra and Ensemble Arts.
The Philadelphia Orchestra Group Sales Representative also performs the responsibilities of an Audience Services Representative and is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly. Ensemble Arts Philly, Audience Services is the only authorized outlet for individual tickets to shows presented at the Kimmel Center, the Academy of Music and the Miller Theater. We provide comprehensive ticketing and customer service for the Broadway series, Ensemble Arts Presents, the Philadelphia Orchestra, Philadelphia Ballet, the Philadelphia Speakers Series and other renters of our venues.
Responsibilities are split 50% Philadelphia Orchestra Group Sales work and 50% Audience Services work.
Essential Functions:
Education and Experience
Knowledge/Skills/Abilities:
Environment, Physical Demands and Other Conditions:
Resume and cover letter are required when applying for this position.
About The Philadelphia Orchestra and Ensemble Arts Philly
The Philadelphia Orchestra and Ensemble Arts Philly (POEA) bring together one of the world’s preeminent orchestras with the iconic venues that have anchored Philadelphia’s cultural life for nearly 170 years. As owner and operator of the Academy of Music, Miller Theater, and the Kimmel Center for the Performing Arts, and the programming partner for the historic Forrest Theatre, POEA serves as a cornerstone of the city’s artistic and civic identity, welcoming one million people annually to a vibrant constellation of stages across Center City.
Representing both the world-renowned Philadelphia Orchestra and a dynamic roster of resident partners and visiting artists, POEA presents more than one-thousand events annually that represent a wide range of programming, including Broadway, classical, comedy, theater, jazz, dance, and family presentations, reflecting and serving the breadth of the region’s communities. Through innovative programming, robust educational initiatives, deep commitment to diverse communities, and expanding digital platforms, POEA acts as a convener and civic partner—bringing people together, fostering dialogue, and creating an expansive, inclusive future for the arts in Philadelphia and beyond.
The Philadelphia Orchestra and Ensemble Arts is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, ethnicity, veteran or disability status.
Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. POEA strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.
The Philadelphia Orchestra and Ensemble Arts is boldly leading the way in building a bright, inclusive future for the performing arts—as the center of cultural life in Philadelphia, and as a model for the nation. With extraordinary artistic ambition and a commitment to reflecting the magic on stage in every interaction, we leave an indelible mark on audiences through the transformative power of the performing arts. This is where a universe of world-class art forms, genres, and ideas takes shape. With the GRAMMY-winning Philadelphia Orchestra and visionary Music and Artistic Director Yannick Nézet-Séguin as the centerpiece, we feature vibrant, multi-genre programming performed at the highest level, animating our stages—including the newly renamed Marian Anderson Hall—and attracting millions to our venues each year. Ensemble Arts Philly presents bold and innovative performances, bringing talented artists together with experiences as diverse as our region. Our three venues—the Kimmel Center for the Performing Arts, the Academy of Music, and the Miller Theater—are vividly brought to life with the best of Broadway, comedy, theater, jazz, dance, and family presentations. As champions for music education and community engagement, we help to eliminate barriers to access and maximize impact while uniting, inspiring, and educating people of all ages and backgrounds. We transform the lives of more than 35,000 K-12 students each year through free arts education programs in music, dance, and theater. As a mission-based non-profit organization, at the heart of our work is the belief that the arts are for everyone. While fostering an environment where all feel welcome, we serve as a canvas for creativity, a platform for expression, and a sanctuary for inspiration.
Offices: 300 S Broad St, Philadelphia, Pennsylvania 19102, US · 250 S Broad St, Philadelphia, Pennsylvania 19102, US · 240 S Broad St, Philadelphia, Pennsylvania 19102, US
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