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Senior Retail Store Associate (Investment Brokerage) - Penang Outlet
The role involves managing frontline customer service at physical experiential stores, including account opening and platform guidance for clients. Additionally, the associate supports in-store marketing initiatives and collaborates with the sales team to meet client acquisition KPIs.
Requirements
Candidates should have 3-5 years of experience in customer service or financial advisory and basic knowledge of financial markets. Proficiency in Malay is required, and possession of a CSMRL license or UTC registration is preferred.
Full job description
Role Overview
As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.
Key Responsibilities
Assist walk-in clients with account opening, platform setup, and app guidance.
Handle inquiries and escalate complex cases.
Educate clients on investment tools and platform features.
Support daily operations and compliance checks.
Manage documentation and backend onboarding.
Ensure client data confidentiality.
Help sales team with client acquisition and KPIs.
Follow up with leads, set appointments, and assist in in-store events.
Provide on-site support for marketing campaigns.
Help promote brand and community engagement activities.
3 - 5 years’ experience in customer service, financial advisory, or retail experience would be added advantage.
Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage.
Good communication and interpersonal skills.
Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).
Proficient in Malay; Mandarin or English is a plus.
Bumiputera candidates are encouraged to apply.
Willing to work rotating shifts, weekends, and public holidays.
CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed).
Strong customer-first mindset with a proactive attitude.
We offer a comprehensive and holistic work experience and package as follows:
Basic Salary + Shift allowance
Monthly KPI Incentive + Monthly Travel Allowance
Yearly dental, optical & health check allowances
Convenient Access to Public Transport
Career Development Opportunities in the Financial Services Industry
Company Team Building & Bonding Activities
Free-Flow Pantry Snacks & Drinks
Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 29 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go.
At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.
How many Sales jobs are open in George Town, Malaysia right now?
There are currently 85 open sales positions in George Town, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in George Town, Malaysia?
Companies currently hiring include HSBC, CIMB BANK BERHAD, Crocs, Inc., Marriott International Hotels, Inc., Renesas Electronics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in George Town, Malaysia?
Yes — 3 of the 85 open sales positions offer remote or hybrid work (0 remote, 3 hybrid).
How do I apply for Sales jobs in George Town, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.