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$87k–$103k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, 401k match, Paid company holidays, Volunteer time off
Posted 15d ago
~40 hrs/week
Responsibilities
The Customer Success Manager is responsible for managing a book of enterprise accounts to drive retention, renewals, and product upsells. You will act as a product expert to ensure customer adoption and value realization through training and strategic relationship management.
Requirements
Candidates must have 5+ years of experience in sales, account management, or customer success, preferably with enterprise-level accounts. A bachelor's degree is required, along with a proven track record of quota attainment and proficiency in CRM systems like Salesforce.
Full job description
About the Role
The Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers
Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.
Benefits and Compensation
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
100% employer-paid premiums for Medical, Dental, and Vision for employee
70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the office / 2 days remote - COS only
Remote
12 paid company holidays
2 paid Volunteer Time Off days
15 days PTO to start, increases with tenure and seniority
National Range: $67k-77k base + $20k variable = $87k-$97k OTE
Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.
What You'll Do
Revenue Retention: You will have targets and goals that ensure our customers stay customers.
Adoption Target: We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.
Upsell: We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features.
High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails.
Pushpay Product Training and Assistance: You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.Other related duties as assigned.
Travel: On-site meetings are expected in this role.You must be able to travel to build customer relationships and increase value proposition.
What You'll Bring
5 years+ of sales, account management, renewal team management or customer success experience with Enterprise Customers.
Bachelor’s Degree or additional equivalent years of experience.
Proven track record with quota/ target attainment.
Ability to build relationships with large account sets.
Managed 100+ large, enterprise accounts in prior roles.
Experienced. You’ve used and have working knowledge of Salesforce.com or a similar CRM system. Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.
Manage the full-cycle renewal process from prospect to close. Complete Discovery Calls with Decision Makers, Negotiate and Close deals.
Excellent Communicator. Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.
Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”.
Multi-Tasking. The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work.
Business Minded. You love learning technology, and have impeccable business acumen.
Detail Oriented. You handle details accurately and in a timely manner. You can effectively manage opportunities, customer interactions, and key projects check points with attention to accuracy and detail.
People Person. You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues. Your customer service and communication skills are top-notch, both over the phone and in email. You see no problem with building relationships with all types of people at all levels within an organization.
Performer. You love to set goals and see those goals through to success. You want to achieve your metrics monthly, quarterly, and annually. You don’t settle for the status quo. You love to “over” perform and can show your successes.
Naturally Curious. You love to learn about why and how things work. Your favorite question as a child was “Why?”. You like to spend time understanding your customer’s needs in detail, and how you can help. You look for ways to be better every day.
Fun and Fast Paced. You like the startup world. You enjoy fast-paced roles, with lots to do. You are ok with change and ambiguity as we grow. You want to work with other fun people, who enjoy learning and helping each other. You know that great teams are made of great people.
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].
Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
We create technology that helps people connect with people.
Industry
Software Development
Company size
201-500 employees
Founded
2011
Headquarters
Redmond, Washington
LinkedIn followers
19,688
Total funding
$100M
Pushpay empowers mission-based organizations to engage their communities by bringing people together and fostering meaningful connections. Our innovative suite of products helps build cultures of generosity by streamlining donations, enhancing communication, and strengthening relationships.
Our Solutions:
• ChurchStaq & ParishStaq – Trusted, all-in-one suites for churches and parishes
• Pushpay Giving – Premier giving tools that grow and secure generosity with our proprietary Everygift™ system
• Pushpay Insights – Actionable data that unites giving and engagement to help you know and grow your community
• Mobile Apps – Customized apps that extend your ministry beyond Sunday
• Resi Live Streaming – Reliable, high-quality streaming for today’s online churchgoers
Our solutions simplify operations, provide data-driven insights, and support your mission. Whether managing donations, organizing events, or engaging your community, Pushpay helps you focus on what matters most—growing your ministry and deepening relationships.
Our Purpose: To create technology that helps people connect with people
Our Belief: With true connection, you can be truly known
Our Values: Generosity • Growth-mindset • Excellence • People-centric • Simplicity
Technology cultivates belonging. We don’t just facilitate transactions—we foster conversations, relationships, and moments of connection. We are the technology that helps people be known.
Our teams span the U.S. and New Zealand, with offices in Seattle, Colorado Springs, Dallas, and Auckland. We’re always looking for passionate innovators to help us keep winning awards, including:
• 2025 BuiltIn Best Places to Work in Seattle, Dallas, and Denver metro markets.
• 2024 APPEALIE SaaS Customer Success Award – Recognized for exceptional customer outcomes and satisfaction
• 2024 Silver Stevie Award winner—Contact Center of the Year among top technology industries.
Ready to help transform how people connect? Join us.
Offices: 18300 Redmond Way, Suite 300, Redmond, Washington 98052, US · 167 Victoria Street West, Level 6, Auckland, 1010, NZ · 10807 New Allegiance Dr, Suite 300, Colorado Springs, Colorado 80921, US
Church Management SoftwareChurch AppsChurch CommunicationsEvent and Facility ManagementReporting and AnalyticsChurch Giving and DonationsDonor ManagementVolunteer ManagementChild Check-Inand AI Solutions for Churches
How many Sales jobs are open in Colorado Springs, CO right now?
There are currently 691 open sales positions in Colorado Springs, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Colorado Springs, CO?
Companies currently hiring include Symmetry Financial Group, Baseline Fitness, Lowe's Companies, Inc., O'Reilly Auto Parts, VASA FITNESS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Colorado Springs, CO?
Yes — 134 of the 691 open sales positions offer remote or hybrid work (81 remote, 53 hybrid).
How do I apply for Sales jobs in Colorado Springs, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.