Ahmedabad, Gujarat, India · On-site
Company Description Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leade…
Skills: Instrument Installation, Preventive Maintenance, Calibration, Technical Support, Customer Relationship Management
Ahmedabad, Gujarat, India · On-site
Job Requirements Job Title: Retail Sales Officer Job Type: Full-Time We are seeking a dedicated and experienced Retail Sales Officer to join our team. The ideal candidate will have a strong background in retail sales and…
Skills: Retail Sales, Customer Service, Communication, Interpersonal Skills, Sales Target Achievement
Ahmedabad, Gujarat, India · On-site
Job Requirements Job Title: Retail Sales Officer Job Type: Full-Time We are seeking a dedicated and experienced Retail Sales Officer to join our team. The ideal candidate will have a strong background in sales, excellent…
Skills: Retail Sales, Communication, Interpersonal Skills, Customer Service, Sales Techniques
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Responsible for the installation, calibration, and maintenance of laboratory instruments and process measuring systems. The role involves managing customer relationships, closing service contracts, and providing technical after-sales support.
Requires a Bachelor's or Master's degree with excellent communication and problem-solving skills. Candidates must be willing to travel extensively across India to support customer accounts.
Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.
At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.
You may visit our website for more information at http://www.anton-paar.com/
Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/
This role is responsible for the installation and maintenance of the instruments, preventive maintenance as well as other after-sales technical support solutions to the customers. They are responsible for establishing and maintaining proper business relationships with customers in order to address their inquiries, concerns and requests from time to time.
Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.
• Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
• Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.
• Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
• Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.
• Taking responsibility and following-up for collection of service receivables.
• Quoting, negotiating and closing service contracts and repair charges with customers.
• Ensuring full compliance to CRM and AP Service processes, workflows and guidelines.
• Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
• Strict adherence to all systems at AP
• Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
Identifying and transferring leads and sales opportunities to members of the sales team.
• Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
• Ensuring timely and effective communication with customers and colleagues.
• Assist Sales Team in conducting demonstrations, when required.
Master’s/ Bachelor’s degree
• Excellent written and verbal communication
• Must have - interpersonal, problem-solving, presentation and organizational skills
• Ability to work independently and responsibly
• High commitment to customer satisfaction
• Willingness for extensive travel as per the work requirement throughout India
Great people | Great instruments
Anton Paar GmbH, founded in 1922 as a one-man locksmith‘s workshop, today is a globally active high-tech company headquartered in Graz, Austria with 40 sales and service subsidiaries worldwide. The company currently counts 4,500 employees. Anton Paar develops and produces high-precision laboratory instruments as well as process measurement technology and provides custom-tailored automation and robotics solutions. A love of research and high quality standards have made Anton Paar a world market leader in the fields of density measurement, the determination of dissolved CO2, rheometry, material characterization and the production of complex high-precision parts, e.g. for medicinal prostheses. Innovation is essential: About 14.5 % of the company’s annual turnover is invested in Research & Development. Anton Paar provides solutions to industries in over 110 countries. Customers include, among others, the world’s largest soft drink producers, all major breweries, Formula 1, the chemical and pharmaceutical industry and food producers, including chocolate manufacturers. Anton Paar GmbH is owned by the Santner Foundation, which is exclusively and directly aimed at charitable causes. Legal notice: https://www.anton-paar.com/corp-en/legal-notice/
Offices: Anton-Paar-Straße 20, Graz, Styria 8054, AT · Hattalova 12/A, Bratislava, 831 03, SK · 950 Capability Green, Luton, England LU1 3LU, GB · 10215 Timber Ridge Drive, Ashland, VA 23005, US · 8 avenue de l'Atlantique, ZA Courtaboeuf, LES ULIS, Essone 91940, FR
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