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Riyadh, Riyadh Region, Saudi Arabia · On-site
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Riyadh, Riyadh Region, Saudi Arabia · On-site
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The officer is responsible for assisting walk-in customers with holiday packages, travel itineraries, and related services to meet individual sales targets. They must also maintain accurate travel databases, resolve customer issues, and ensure high levels of customer satisfaction.
Candidates should have 0-3 years of experience in a travel agency and possess a high school diploma or equivalent. Proficiency in English and Arabic, along with strong knowledge of GDS systems and travel booking software, is required.
About the company:
At Almosafer Travel & Tourism Co.
We’re not just part of the travel industry, we’re helping shape its future.
As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver
enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
We’re united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new
benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with
forward-thinking innovation, shaping a new standard for travel in the region.
About the job:
Responsible for assisting customers in identifying the right holiday products, providing information on travel itineraries, inspiring their thinking, and assisting them in identifying an appropriate holiday package.
The job holder is also responsible for achieving individual sales targets and enhancing the overall customer experience.
Responsibilities:
Provide leisure travel assistance for clients, including air, hotel, resort, cruise, restaurant, tours, sightseeing, etc.
Stay up to date through ongoing research on products and services using the Internet, contacts with sales representatives, industry publications, newspapers, and other magazines.
Ensure sales targets are successfully achieved by ensuring a high customer conversion rate.
Acts as the first point of contact for walk-in customers to ensure the customer experience is enhanced.
Advise customers on travel insurance, visas, vaccinations, etc. related to holiday packages or travel.
Resolve conflicts and other issues that may potentially come up, follow up with customers about travel plans, and adjust as needed.
Receive and process customers' feedback and opinions on the level and quality of service offered by Almosafer and the scope for improvement, if any.
Identify and understand the needs of the customer and customize packages to client needs to ensure high customer satisfaction and retention.
Maintain a high level of competency, initiative, confidentiality, and professional demeanor.
Gather required documents/information for processing requests such as visa, IDL, etc., and liaise with the Service Coordinator to ensure a prompt earliest response.
Maintain a database on all regular customer-related bookings, meals, seat preferences, etc, and offer personalized services as and when required.
Adhere to service level targets and coordinate with other departments to meet client service expectations.
Fully informed and stays abreast of all airline rules, regulations, tariffs, and other industry requirements and accurately applies this information when making travel arrangements.
Profile requirements:
Minimum 0 - 3 experience in a travel agency company.
High School Graduate or Diploma in any field is preferred.
Minimum competencies in English & Knowledge of the Arabic language are a must.
Excellent selling skills & Ability to interact, communicate, and negotiate effectively
Excellent knowledge of computer reservation systems, GDS systems, and e-travelling
Strong knowledge of travel destinations as well as domestic and international travel trends
Strong ability to design holiday packages based on customer requirements & strong knowledge of travel booking software.
Being you @ Almosafer:
At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger.
Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
Here, you will find:
A purpose-led workplace where your ideas can create real impact
Ongoing learning and development to help you grow with intention
Recognition that celebrates your wins, both big and small
A community built on trust, curiosity, and shared momentum
No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
Saudi Arabia’s Leading Travel Company
Almosafer Travel & Tourism Co. Saudi Arabia’s Leading Travel Company Almosafer is Saudi Arabia’s leading travel and tourism powerhouse, elevating the experience for travellers to, from, and within the Kingdom, the region, and beyond. As a national champion for tourism, the company supports Saudi Arabia’s vision by serving key verticals across the ecosystem. Almosafer delivers customer-centric products and services through a proprietary, holistic platform built on the foundations of data, technology, and scalability. By leveraging AI-driven innovation, Almosafer enhances the traveller journey while ensuring operational excellence at scale. Specialised businesses operating under the Almosafer Travel & Tourism Co. umbrella: #Almosafer (Consumer travel) #AlmosaferBusiness (Corporate & government @Almosafer Activities (KSA activities marketplace) @DiscoverSaudiDMC (KSA destination management) @Mawasim (Hajj & Umrah) Almosafer Company for Travel and Tourism CR: 1010363465 Unified National Number: 7001766166 Category: General Travel and Tourism Services
Offices: Alsulaimaniah Area, Riyadh, SA
There are currently 124 open retail positions in Riyadh, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
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