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Full-time
Posted 4h ago
~40 hrs/week
Responsibilities
The role involves managing the end-to-end order lifecycle, including processing, fulfillment, and logistics coordination across multiple sales channels like Zid and Amazon. Additionally, the executive is responsible for maintaining inventory accuracy, resolving operational issues, and preparing performance reports to improve efficiency.
Requirements
Candidates must have 2–4 years of experience in e-commerce or marketplace operations with hands-on knowledge of order processing and inventory management. Proficiency in Excel or Google Sheets and familiarity with platforms like Zid and Amazon Seller Central are highly preferred.
Full job description
We are looking for an E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including Zid, Amazon, Trendyol, and other sales channels.
The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues.
The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.
Key Responsibilities E-Commerce & Order Fulfillment
Manage and monitor daily orders through the Zid Dashboard.
Review and process incoming orders and ensure they are ready for fulfillment.
Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery.
Coordinate Picking, Packing & Order Fulfillment with the warehouse team.
Monitor pending and delayed orders and take immediate action to resolve issues.
Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns.
Ensure orders are processed and shipped within the required turnaround time.
Marketplace Operations
Manage daily operations across Amazon, Trendyol, and other marketplaces.
Process and monitor marketplace orders according to each platform’s requirements and SLA.
Ensure order and shipment statuses are updated accurately.
Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues.
Coordinate inventory availability across the website and marketplaces.
Identify and resolve operational issues that may negatively impact marketplace performance.
Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization.
Inventory & Branch Coordination
Monitor inventory availability across the e-commerce store and marketplaces.
Coordinate with the warehouse and branches to ensure stock availability.
Manage and follow up on stock transfers and replenishment between the warehouse and branches.
Monitor low-stock and out-of-stock items and escalate when replenishment is required.
Identify and resolve discrepancies between physical and system inventory.
Ensure accurate SKU and barcode mapping across all sales channels.
Shipping & Logistics Operations
Manage daily operational coordination with courier and logistics partners.
Ensure orders are assigned to the appropriate shipping provider.
Monitor AWB creation, shipment pickup, delivery, and shipment status.
Follow up on delayed, failed, or returned shipments.
Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues.
Monitor recurring shipping problems and escalate them when required.
Operations Control & Reporting
Ensure accurate and timely order status updates across all systems and marketplaces.
Conduct daily follow-ups on pending, delayed, and exception orders.
Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics.
Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors.
Identify recurring operational issues and implement corrective actions.
Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.
Requirements
2–4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role.
Hands-on experience in order processing, inventory management, fulfillment, and logistics operations.
Experience with Zid is highly preferred.
Experience with Amazon Seller Central and other marketplaces is preferred.
Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations.
Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers.
Good knowledge of Excel / Google Sheets.
Strong organizational, follow-up, and problem-solving skills.
Ability to manage a high volume of orders and coordinate across multiple teams.
Strong attention to detail and ability to take ownership of daily operations.
إبداع سعودي بدأ بهدايا سجادات الصلاة وتوسّع لمدات البر وإكسسوارات المكتب بفخامة تُلامس الكمال بفريق يحمل شغف ورؤية صاعدة
Industry
Retail
Company size
11-50 employees
Founded
2020
LinkedIn followers
16,713
تأسست سجادتي عام 2020 برؤية واضحة وشغف عميق لتقديم هدايا فاخرة تنطلق من سجادة الصلاة، وتُعبّر عن الذوق والهوية السعودية الأصيلة. ومنذ انطلاقتها، واجهت سجادتي تحديات السوق بشجاعة وابتكار، واستطاعت خلال فترة وجيزة أن تترك بصمتها، وتصبح أكبر علامة تجارية في الشرق الأوسط بالبيع عبر الأون لاين متخصصة في هدايا السجاد ومنتجات أخرى
انطلقت من المملكة، ثم توسعت بثقة لتغطي دول الخليج، حيث لاقت منتجاتنا إقبالًا واسعًا واهتمامًا متزايدًا من الأفراد والشركات. لم تتوقف سجادتي عند سجادات الصلاة فقط، بل تطورت مجموعاتنا لتشمل مدّات بر أنيقة، وإكسسوارات مكتبية، وبوكسات هدايا فاخرة يتم تصميمها بعناية لتناسب مختلف المناسبات.
هذا التوسع لم يكن ليتحقق دون بنية تشغيلية قوية وفريق مؤمن بالرؤية. أنشأنا مستودعاتنا الخاصة لخدمة عملائنا بكفاءة أعلى، ويعمل فريقنا المتكامل بشغف يومي لتقديم منتج يلامس الكمال في كل تفصيلة — من الخامة إلى التغليف، ومن التصميم إلى تجربة العميل.
“سجادتي” اليوم ليست مجرد علامة، بل قصة نجاح سعودية تكتب فصولها كل يوم، بهوية واضحة وطموح لا يتوقف.
How many Retail jobs are open in Riyadh, Saudi Arabia right now?
There are currently 124 open retail positions in Riyadh, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Riyadh, Saudi Arabia?
Companies currently hiring include R&B Fashion, Amazon, Segadty, Burjline Builders, Ninja 🥷🏽 نينجا, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Riyadh, Saudi Arabia?
Yes — 7 of the 124 open retail positions offer remote or hybrid work (0 remote, 7 hybrid).
How do I apply for Retail jobs in Riyadh, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.