Jobs at Six Flags Qiddiya City (Now Hiring) — 1 open

Six Flags Qiddiya City

Assistant Manager - IT Operations

Riyadh, Riyadh Region, Saudi Arabia · On-site

Mid level

Skills: IT Operations, System Administration, Network Management, POS Systems, IT Security

Assistant Manager - IT Operations

Six Flags Qiddiya City

Riyadh, Riyadh Region, Saudi Arabia • On-site

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Mid level

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Full-time
bachelor degree
Posted 6d ago
~40 hrs/week

Responsibilities

The Assistant Manager oversees daily IT operations, ensuring the stability and security of technology platforms supporting park and retail activities. This role involves managing IT staff, coordinating technical support, and maintaining system performance to minimize downtime in a 24/7 operational environment.

Requirements

Candidates must hold a Bachelor's degree in Information Technology or a related field and possess at least 4 years of experience in IT operations. Proven experience in operational environments, including shift work and familiarity with POS systems and IT security protocols, is required.

Full job description

At Six Flags Qiddiya City, the Assistant Manager – IT Operations is responsible for overseeing daily IT operations to ensure the stability, security, and efficiency of all technology platforms supporting park operations. This role manages IT staff, coordinates technical support, and resolves hardware, software, and system issues to minimize downtime in a fast-paced, operational environment.

The position plays a critical role in supporting a 24/7 operational business, including shift-based operations, night shifts, weekends, and public holidays. The Assistant Manager will implement and monitor IT security protocols, maintain system performance, and oversee timely upgrades and deployments of hardware, software, and POS systems critical to guest and retail operations.

This role works closely with senior IT leadership, business stakeholders, and external vendors to deliver reliable IT services, support IT projects, ensure compliance with policies and standards, and contribute to the overall success of large-scale entertainment operations.

Key Job Responsibilities

Collective Responsibilities

Comply with Six Flags Qiddiya City’s code of conduct and ethics
Promote the organization’s vision, mission, values, and desired behaviors
Support and promote Six Flags Qiddiya City’s culture
Adhere to company rules and regulations
Perform assigned tasks to support organizational objectives
Share knowledge with team members and actively support their development

Job-Specific Responsibilities

Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements
Manage, mentor, and develop IT Operations team members to ensure high performance and accountability
Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure
Support operational environments requiring shift work, including nights, weekends, and public holidays
Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups
Support and maintain POS systems critical to park, retail, and hospitality operations
Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests
Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance
Coordinate hardware and software installations, upgrades, and lifecycle management
Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions
Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements
Maintain accurate IT documentation, including system configurations, user guides, and network diagrams
Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations
Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards
Prepare reports on IT performance, incidents, and system utilization for senior management decision-making

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Experience

Minimum 4 years of experience in IT Operations
Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred
Proven experience supporting operational IT environments, including shift work, night shifts, weekends, and public holidays

Technical Skills

Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration
Hands-on experience supporting POS systems
Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions
Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements
Familiarity with ITSM tools, with ServiceNow preferred

Leadership & Behavioral Competencies

Demonstrated ability to manage, mentor, and develop IT Operations team members
Strong problem-solving and decision-making skills
High sense of ownership and accountability
Strong communication skills with the ability to engage effectively with business stakeholders
Excellent organizational skills with the ability to manage multiple priorities under pressure

Languages

Fluent in English

Core Competencies (Proficiency Level – Advanced)

Self-Actualization & Fulfilment
Team Synergy & Development
Entrepreneurial Mindset & Drive
Business Acumen & Diligence

Related keywords

IT OperationsNetworkingServersSystem AdministrationPOS SystemsIT SecurityFirewallsAntivirusData EncryptionBackupsITSMServiceNowHardware ManagementSoftware DeploymentVendor ManagementInfrastructure