Melbourne, Victoria, Australia · On-site
Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy…
Skills: IT Service Desk Management, Team Leadership, POS Support, Microsoft 365, Windows 10/11
Melbourne, Victoria, Australia · On-site
Required shifts: Monday, Tuesday, Thursday mornings Saturday afternoons Are you ready to make a positive impact and have some fun along the way? Red Cross Shops are calling out for vibrant individuals who want to contrib…
Skills: Customer Engagement, Point of Sale, Cash Handling, Eftpos Payments, Visual Merchandising
Melbourne, Victoria, Australia · On-site
Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We …
Skills: Stock Management, Customer Service, Team Leadership, Sales KPI Achievement, Inventory Processing
Melbourne, Victoria, Australia · On-site
Required shifts: Monday, Tuesday, Thursday mornings Saturday afternoons Are you ready to make a positive impact and have some fun along the way? Red Cross Shops are calling out for vibrant individuals who want to contrib…
Skills: Customer Engagement, Point Of Sale, Cash Handling, Eftpos Payments, Merchandising
Melbourne, Victoria, Australia · On-site
Please note you only need to complete the below essential sign-up steps for this opportunity: Emergency contact Signing off and reading compliance and some short essential policies Over 18 age check Optional - please hel…
Skills: Sorting, Tagging, Packing, Quality Assessment, Teamwork
Melbourne, Victoria, Australia · On-site
Job Description At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. Our Crew at GYG, are front and center guaranteeing an exceptional guest experience. From taking orders, e…
Skills: Customer Service, Food Preparation, Teamwork, Order Taking, Inventory Restocking
Melbourne, Victoria, Australia · On-site
Job Description At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. Our Crew at GYG, are front and center guaranteeing an exceptional guest experience. From taking orders, e…
Skills: Customer Service, Food Preparation, Teamwork, Order Taking, Versatility
Melbourne, Victoria, Australia · On-site
Full-time Base + Super In this newly created role, we're seeking a Sales Support Manager to join our B2B team based in Port Melbourne. In this role, you’ll lead the programs, processes and systems that drive the acquisit…
Skills: Sales Operations, Pipeline Management, Lead Generation, Stakeholder Engagement, Data Analysis
Melbourne, Victoria, Australia · On-site
$97k–$103k/yr
Company Description ALDI. Good Different. With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Austral…
Skills: Team Leadership, Retail Operations, Staff Training, Coaching, Inventory Management
Melbourne, Victoria, Australia · On-site
Company Description For 30+ years, Aussie has helped 1.5 million Australians achieve homeownership. Today, we’re also helping them find, buy, and own — not just with loans, but with buyer’s agents. Backed by a trusted br…
Skills: Property Sourcing, Due Diligence, Property Research, Negotiation, Buyer Psychology
Melbourne, Victoria, Australia · On-site
Company Description For 30+ years, Aussie has helped 1.5 million Australians achieve homeownership. Today, we’re also helping them find, buy, and own — not just with loans, but with buyer’s agents. Backed by a trusted br…
Skills: Property Sourcing, Due Diligence, Property Research, Negotiation, Buyer Psychology
Melbourne, Victoria, Australia · On-site
Company Description For 30+ years, Aussie has helped 1.5 million Australians achieve homeownership. Today, we’re also helping them find, buy, and own — not just with loans, but with buyer’s agents. Backed by a trusted br…
Skills: Residential Real Estate Transactions, Off-market Sourcing, Buyer Psychology, Negotiation, Market Analysis
Melbourne, Victoria, Australia · On-site
Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…
Skills: Customer Service, Merchandising, Stock Processing, Communication, Sales
Melbourne, Victoria, Australia · On-site
Do you have a flair for design and enjoy working with customers in a fun and energetic environment? Join our friendly and supportive team! Full time - 38 hours per week Must have availability on Tue-Sat Mon - Fri - $28.1…
Skills: Customer Service, Interior Design, Sales, Floor Plan Rendering, Visual Merchandising
Melbourne, Victoria, Australia · On-site
Job Description Gaming Attendant | Plough Hotel “Let’s go to the pub!” Chances are, it’s one of ours. As the cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. And with passion o…
Skills: Guest Engagement, Cash Handling, RSA Compliance, RCG Compliance, RSG Compliance
Melbourne, Victoria, Australia · On-site
Make Your Mark in Retail – Become a Lovisa Store Manager Are you a passionate, fashion-forward leader ready to take charge and drive results? At Lovisa, we’re on the lookout for an inspiring Store Manager to lead a high-…
Skills: Leadership, Team Coaching, Retail Operations, Sales Management, Customer Experience
Melbourne, Victoria, Australia · On-site
Company Description About us: Bapcor Ltd is the leading automotive aftermarket provider of accessories, equipment and service. We host one of the widest ranges of car parts in the world, with brands including Burson, Aut…
Skills: Category Management, P&L Management, Strategic Planning, Supplier Negotiation, Pricing Strategy
Melbourne, Victoria, Australia · On-site
bp Kangaroo Flat Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60…
Skills: Operational Leadership, Coaching, Performance Management, Accountability, Customer Experience Improvement
Melbourne, Victoria, Australia · On-site
At KFC, every Team Member plays an essential role in creating the legendary experience our customers know and love. Whether you're at the front, delivering exceptional customer service, or in the kitchen, crafting the fr…
Skills: Customer Service, Food Preparation, Communication, Interpersonal Skills, Attention To Detail
Melbourne, Victoria, Australia · On-site
TK Maxx At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Retail Leadership, Team Development, Store Operations, Customer Service, Merchandising
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Lead the daily operations of the IT Service Desk to ensure high-quality technical support across retail stores, distribution centres, and corporate offices. Manage a team of analysts while overseeing incident triage, SLA compliance, and continuous service improvement.
Requires 3-5 years of IT support experience with 1-2 years in a leadership role, preferably within a retail or multi-site environment. Proficiency in Microsoft 365, endpoint management, and ITSM tools is essential, along with ITIL training or certification.
Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)
The Service Desk Team Leader is responsible for leading the day-to-day operations of the IT Service Desk, ensuring efficient and high-quality technical support across retail stores, distribution centres, and corporate offices.
This role balances hands-on technical support with leadership, coaching, and operational management, ensuring the team meets agreed SLAs, delivers exceptional customer service, and supports business continuity across a fast-paced retail environment.
Key Responsibilities include:
To be successful you will ideally have:
Why Join Accent Group?
At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.
Accent Group Limited (formerly RCG Corporation Limited) is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and 30+ websites. In addition to exclusive distribution rights for 15 international brands across Australia and New Zealand. At Accent Group Limited, our people are our biggest asset. Our team set the tone for everything that you see. From the experience that you get in store, to the picture you see on Instagram. We pride ourselves on creating a MAKE IT HAPPEN culture and as we rapidly grow, we want our people to grow with us. Our brands include: The Athlete’s Foot, Hype DC, Platypus Shoes, Skechers, Subtype, The Trybe, Merrell, Vans, Dr. Martens, Saucony, Timberland, Palladium, Stance, Hoka, Autry, Itno, Owwy, Lulu and Rose, Beyond Her, Article One, First Muśe, Herschel, Kappa, Sneaker lab, Sports Direct Australia, Stylerunner, Sebago, Superga, Nude Lucy, Glue Store, Henleys, Weekend Cartel, UGG & Lacoste.
Offices: 2/64 Balmain Street, Richmond, Victoria 3121, AU · Shed 15 1-3 City Works Depot, 77 Cook Street, Auckland, Auckland 1010, NZ · 11 Bowden St, Level 3, Alexandria, New South Wales 2015, AU · 130 Commercial Rd, Suite 2, Level 1, Teneriffe, Queensland 4005, AU · 662 Hay St, Perth, Western Australia 6000, AU
View all jobs at Accent Group LimitedThere are currently 574 open retail positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Bapcor Limited, Endeavour Group, Accent Group Limited, ALDI International Services SE & Co. oHG, Guzman y Gomez Mexican Kitchen, among others. Browse the listings above to see every active employer.
Yes — 77 of the 574 open retail positions offer remote or hybrid work (6 remote, 71 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
