Benefits: Free uniforms Training & development Company parties Competitive salary Employee discounts Flexible schedule The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for …
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Domino's
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Durham, North Carolina, United States · On-site
$10/hr–$12/hr
Entry level$1.3B raised
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Customer Service Representative, Full or Part Time
Durham, North Carolina, United States · On-site
Entry level
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$12/hr–$16/hr
Part-time
Free uniforms, Training & development, Company parties, Competitive salary, Employee discounts, Flexible schedule
Posted 23d ago
~40 hrs/week
Responsibilities
The Guest Service Representative creates a welcoming environment by greeting guests, educating them on products, and processing orders accurately. They are also responsible for maintaining bakery cleanliness and assisting with retail display replenishment.
Requirements
Applicants must be at least 16 years old and possess strong interpersonal skills with the ability to work in a fast-paced environment. While no formal education is required, the role demands flexibility to work various shifts including weekends and holidays.
Full job description
Benefits:
Free uniforms
Training & development
Company parties
Competitive salary
Employee discounts
Flexible schedule
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant’s Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 16 years of age or older.
While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Nothing Bundt Cakes was founded in Las Vegas in 1997 by friends Dena Tripp and Debbie Shwetz who had a vision that their homemade cakes should be shared with others. Our bakeries feature handcrafted Bundt Cakes made with the finest ingredients and available in a variety of sizes and classic flavors. We have more than 500 corporate and franchised bakeries in 40 U.S. states and Canada. Of the 500+ current Nothing Bundt Cakes bakeries, more than 90% are female-owned. We love what we do! Our brand purpose is to Bring the Joy every day because we believe that real smiles are contagious!
Offices: 5005 Lyndon B Johnson Fwy, Suite 600, Dallas, Texas 75244, US
DessertWeddingsCakeBusiness to BusinessGiftsand Corporate GiftsRetailFood and BeverageBakery
How many Retail jobs are open in Durham, NC right now?
There are currently 682 open retail positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Durham, NC?
Companies currently hiring include Lowe's Companies, Inc., Toshiba Global Commerce Solutions, Circle K, The TJX Companies, Inc., Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Durham, NC?
Yes — 19 of the 682 open retail positions offer remote or hybrid work (1 remote, 18 hybrid).
How do I apply for Retail jobs in Durham, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.