Core Crew (Front Desk & Sales) - Denver Tech Center, CO
Denver, Colorado, United States · On-site
Entry level$325M raised
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Part-time
high school
Sales commission, Free drop in classes
Posted 12d ago
~40 hrs/week
Responsibilities
The Core Crew member provides front desk, administrative, and sales support to ensure a positive client experience and smooth studio operations. Responsibilities include managing client accounts, maintaining studio cleanliness, and actively promoting sales and studio events.
Requirements
Candidates should have a high school education and excellent interpersonal skills, with a preference for prior sales and MBO experience. The role requires the physical ability to lift up to 30 pounds and a flexible schedule including mornings, evenings, and weekends.
Full job description
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.
\nYou will be responsible for…
Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
Quickly addressing any maintenance or equipment issues that are visible to clients
Following up with client lists in Axle to meet monthly sales quota
Responding to client emails
Alerting coaches about client milestones and setting up the celebration board
What we need from you
High school education, some college preferred
This is a part-time hourly position
Ability to lift up to 30 pounds and walk through all areas of the studio
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
What skills & experience you’ll bring to us
Excellent interpersonal and communication skills
Outstanding customer service skills
Strong organizational skills
Careful attention to detail
Must be willing to initiate tasks and perform duties without direction
Ability to stand for long durations of time
1 year sales experience preferred
MBO experience preferred
Passion for fitness, wellness, and the [solidcore] brand
Compensation & Benefits
$19.30/hour plus opportunities to earn sales commission
Free drop in classes
\n
[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.
At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it’s who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.
Related keywords
Front deskSalesCustomer serviceFitnessWellnessAdministrative supportMBORetail operationsSchedulingStudio managementClient relationsStrength trainingBoutique fitnessCommunity management
[solidcore] is targeted strength training on our custom-built reformer. For those that defy complacency, our high-intensity, low-impact classes are personalized to deliver total body, total mind results - building the strength for your every life goal.
Offices: 1735 N Lynn St, Suite 650, Arlington, Virginia 22209, US
Group FitnessPersonal TransformationFitnessStrength and ConditioningGroup Fitness InstructorPilatesFitness InstructorGymWellnessand Health
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