McKinney, Texas, United States · On-site
CINÉPOLIS CAREERS Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 lu…
Skills: Leadership, Motivational skills, Staff training, Scheduling, Inventory control
Katy, Texas, United States · On-site
$15/hr–$19/hr
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Skills: Customer engagement, Styling, Product knowledge, Sales, Communication
Katy, Texas, United States · On-site
$15/hr–$19/hr
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Skills: Customer engagement, Styling, Product knowledge, Sales, Communication
Katy, Texas, United States · On-site
$15/hr–$19/hr
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Skills: Customer engagement, Styling advice, Product knowledge, Sales, Communication
Fort Worth, Texas, United States · On-site
$13/hr–$13/hr
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
League City, Texas, United States · On-site
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encourage…
Skills: Customer Service, Parts Identification, Cash Handling, Multitasking, Inventory Management
Littlefield, Texas, United States · On-site
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encourage…
Skills: Customer service, Parts lookup, Cash handling, Multitasking, Inventory management
Port Arthur, Texas, United States · On-site
The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily ac…
Skills: Automotive Mechanics, Customer Service, Sales Relationship Management, Order Processing, Inventory Management
Houston, Texas, United States · On-site
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encourage…
Skills: Customer service, Automotive parts knowledge, Multitasking, Cash handling, Inventory management
Humble, Texas, United States · On-site
The Merchandising Specialist will keep front sales floor/showroom area stocked, fronted, and clean. The Specialist will also complete sales preparations, greet customers on sales floor, and ensure the retail showroom pre…
Skills: Organizational Skills, Customer Service, Merchandising, Inventory Management, Basic Computer Skills
Houston, Texas, United States · On-site
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encourage…
Skills: Customer Service, Automotive Parts Knowledge, Cash Handling, Multitasking, Inventory Management
League City, Texas, United States · On-site
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encourage…
Skills: Customer service, Automotive parts knowledge, Multitasking, Cash handling, Inventory management
Grapevine, Texas, United States · On-site
$15/hr–$18/hr
Salary Range $15.00 - $18.90* Job Description: WHO WE ARE: Saks OFF 5TH is a leading destination for luxury off-price fashion. In our stores across the U.S. and online at SaksOFF5TH.com, we offer a compelling assortment …
Skills: Customer service, Sales, Product knowledge, Clienteling, POS register operation
Austin, Texas, United States · On-site
The Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care…
Skills: Vehicle repair, Vehicle maintenance, Diagnostics, Multi-point inspections, Customer service
Austin, Texas, United States · On-site
The Non-Certified Technician inspects and services vehicles when they are delivered to the dealer and makes minor repairs or adjustments to place the vehicles in saleable condition. Keep America Moving. Drive your Techni…
Skills: Vehicle inspection, Mechanical repair, Automotive maintenance, Brake system testing, Engine tuning
Katy, Texas, United States · On-site
The Skilled Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-g…
Skills: Vehicle repair, Vehicle maintenance, Diagnostics, Multi-point inspections, Customer service
Prosper, Texas, United States · On-site
$13/hr–$15/hr
Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behi…
Skills: Customer service, Merchandising, Sales, Communication, Time management
Austin, Texas, United States · On-site
$14/hr–$15/hr
Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behi…
Skills: Customer Service, Merchandising, Communication Skills, Time Management, Teamwork
Frisco, Texas, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client loyalty, Customer experience, Customer service
Fort Worth, Texas, United States · On-site
$16/hr–$25/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
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The Service Manager oversees daily front-of-house operations, including guest services, food and beverage quality, and staff management. They are responsible for training employees, managing schedules, and ensuring the theater meets luxury service standards.
Candidates must have at least 2 years of supervisory experience and 1 year of bar or restaurant management experience. A high school diploma is required, while a bachelor's degree in a related field is preferred.
Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.
AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!
FLSA STATUS: Non - Exempt
TITLE: Service Manager
DEPARMENT: Operations
LOCATION: Theater
SUPERVISORY RESPONSABILITY YES
REPORTS TO: Assistant General Manager
JOB SUMMARY
The Service Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Service Manager is responsible to assist with all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.
JOB DUTIES
• Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hires
• Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office
• Provide direction, coaching and leadership for all employees
• Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
• Ensures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take ones
• Review sales numbers and goals on a regular basis and make operations adjustments as necessary
• Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience
• Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy
• Perform daily opening, mid and closing operation duties
• Assist General Manager with various tasks, reports, scheduling and analytics
• Assist as necessary with the preparation and follow through of special and private events
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times
• Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints
• Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
• Attend and participate in meetings and trainings
• Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD
• Other duties as assigned
JOB DESCRIPTION
• Ability to work in a fast pace environment
WORKING CONDITIONS/PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.
While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.
Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.
At Cinépolis USA, we like to say we’re ‘more than a movie’. We say this because we are not just a cinema. We’re an international community of people from around the world who love innovation, film and hospitality. Above all, our people and our vigor define us. Cinépolis USA is a leading world-class cinema exhibitor that offers our guests enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Cinépolis” theater concepts, 4DX, and kid-approved Cinépolis Junior auditoriums. Our US operations are based in Dallas, and we opened our first US theater in Del Mar, CA in July 2011. Today, we have some of the top performing theaters in the country, currently operating a total of 21 luxury and premium theaters with a presence in Southern California, Florida, New York, New Jersey, Connecticut, Texas and Ohio. Additional theaters across the U.S. are planned to open in the next few years. Our México-based parent company, Cinépolis International, is the fourth largest movie theater exhibitor in the world. Cinépolis International was founded in Mexico in the city of Morelia, Michoacán in 1971. Today it has positioned itself as the world’s fourth largest movie theater circuit in the world, operating 712 cinema complexes, 5,771 screens and over 1,013,935 seats across 14 countries worldwide. It was the first cinema exhibitor in the world to pioneer the concept of luxury movie theaters, establishing the first luxury theater experience in 1999 in Mexico City. Worldwide, Cinépolis aspires to provide our guests with the best overall experience in film entertainment. Together, we employ a global workforce of more than 39,030 people to support our mission.
Offices: 14951 North Dallas Parkway, STE 300, Dallas, Texas 75254, US · 260 W 23rd St, New York, New York 10011, US · 12905 El Camino Real, San Diego, California 92130, US · 6941 El Camino Real, Carlsbad, California 92009, US · 32401 Golden Lantern, Laguna Niguel, California 92677, US
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