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At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Emporium Replenishment Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Emporium Replenishment Team Member will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Emporium Replenishment Team Member performs functions directly related to maintaining appropriate stock levels on the selling floor and organized inventory in the stockroom in accordance with safety guidelines and Dollywood procedures. This host will also provide operational support and facility upkeep while providing excellent customer service to guests and encourage merchandise purchases to enhance the Dollywood Company experience.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

 

Summary of Essential Functions and Responsibilities

• Ensure all available inventory is fully stocked on the selling floor and backstock is maintained in an organized manner on a daily basis, communicating shortages to shop leadership as appropriate
• Follow all policy and procedures relating to Inventory Control including, but not limited to receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders
• Assist with training and proper use of electronic stock replenishment system
• Match packing slip/transfer document with orders, verify counts and communicate discrepancies
• Maintain a high degree of attention to detail and concentration to sustain an ordinary routine without special supervision
• Must have proficient knowledge of all products/services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Operate cash register/POS system in an efficient manner as not to impede guest experience, and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow host
• Work a flexible schedule as required for maintaining an efficient operation and maximize sales
• Support all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
• Follow all Merchandise Operational Policies and Procedures effectively and adheres to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Stay current on all company and divisional communications through communication boards and binders
• Support and exhibit behaviors that are in alignment with our Company Vision, Mission, and Core Values
• Protect the privacy and security of our guests and coworkers, including PCI compliance

 Management reserves the right to change and/or add to these duties at any time.

 Education and Experience Required

• Must be 18 years of age or older
• High School diploma or equivalent
• Previous sales or warehouse work experience preferred
• Computer experience operating Microsoft Office Programs, generate reports, printing and inventory systems preferred
• Must successfully complete a post-employment offer background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must respond appropriately to workplace changes, and resolve issues in a positive manner
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be willing to constantly improve
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must tolerate a fast-paced environment
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to comprehend instructions and retain information
• Able to be flexible to handle frequent changes in priorities
• Ability to move about and react quickly in emergency situations
• Able to add, subtract, multiply and divide with accuracy
• Able to tolerate detergents and chemicals
• Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
• Ability to use color and depth perception in order to arrange displays and to locate merchandise
• Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
• Ability to cooperate with fellow Hosts and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
• Able to communicate effectively with Guests and Hosts using approved methods of communication
• Able and willing to perform other duties as assigned

Physical and Cognitive Requirements 

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to have manual dexterity necessary to complete all job duties
• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system

 

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.