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$12/hr–$19/hr
Part-time
Paid time off, 50% off waxing services, 40% off products, Performance commissions, Performance bonuses, Strut bucks
Posted 11d ago
~40 hrs/week
Responsibilities
The Guest Service Associate is responsible for greeting guests, managing the reservation book, and educating clients on services and products. They also handle administrative tasks, process transactions, and maintain a clean and welcoming center environment.
Requirements
Candidates should possess a guest-first mindset, strong communication skills, and the ability to handle a busy front desk environment. Availability to work evenings and weekends is required for this role.
Full job description
EUROPEAN WAX CENTER
Guest Service Associate
Be the face. Set the tone. Make it memorable.
Sandusky · In-Person · Full-Time & Part-Time Available
THE OPPORTUNITY
You're not just answering phones. You're setting the tone for every guest who walks through our doors.
As a Guest Service Associate at European Wax Center, you are the face of the brand. You're the first impression, the warm welcome, and the reason guests come back. You'll educate guests on our services and products, keep the front desk running smoothly, and help build a center culture that people genuinely love being part of.
We're Ballast Wax, a fast-growing multi-unit EWC franchisee. Whether you're building a career in beauty and wellness or looking for a role where your energy and personality are actually valued - this is a place where showing up with a great attitude and a guest-first mindset gets noticed and rewarded.
WHAT YOU'LL DO
Guest Experience
Warmly greet every guest with professionalism and genuine enthusiasm
Educate guests on services, policies, and what to expect during their visit
Answer phones, manage the reservation book, and handle guest inquiries
Create an environment guests want to return to - and tell their friends about
Sales & Goal Achievement
Educate every guest on EWC Wax Pass savings, products, and promotions
Confidently communicate the benefits of waxing frequency and skincare products
Consistently meet or exceed individual sales and rebooking goals
Actively contribute to center-wide performance targets
Team Collaboration & Operations
Support opening and closing procedures and daily administrative tasks
Accurately process transactions and manage guest profiles through POS
Maintain a clean, organized, and welcoming lobby and front desk area
Participate in ongoing training and team meetings
WHO YOU ARE
Guests remember how you made them feel. You make it count.
You light up a room. Your energy is warm, genuine, and professional - and guests feel it the moment they walk in.
You're comfortable selling without being pushy. You educate, you recommend, and you let the value speak for itself.
You go above and beyond. You have a real example of a time you made a guest feel genuinely taken care of - not just served.
You can handle a busy front desk. Phones ringing, guests checking in, a question mid-transaction - you stay calm and get it done.
You're a team player. You show up, pitch in, and make the people around you better.
You're available when guests are - evenings and weekends included. Part-time and full-time schedules available.
WHAT WE OFFER
Compensation
Competitive hourly base rate starting at $13
Performance commissions and bonuses - adding $3–$7 to your effective hourly rate
Goals are realistic and attainable - our team hits them
Benefits - All Team Members (Full-Time & Part-Time)
Paid time off (amount varies by role and tenure)
50% off EWC waxing services - because you should experience what you're selling
40% off EWC products
Earn STRUT Bucks through performance - redeem toward services and products, potentially making them FREE
Growth & Development
Ongoing training and skill development
Real path to growth - many of our ACMs and CMs started at the front desk
OUR HIRING PROCESS
Three steps. No runaround.
Step 1 - Video Interview: A quick conversation about your experience, availability, and why EWC.
Step 2 - Experience the Center: Come in as a guest. See what we're about from the inside.
Step 3 - Mutual Fit Decision: If it clicks for both sides, let's get started.
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States.
What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category.
We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
Offices: 5830 Granite Pkwy, Plano, Texas 75024, US
Hair removalBody WaxingBikini WaxingBrazillian WaxingFranchiseand BeautyPersonal Care and HygieneCosmeticsBeautyPersonal Health
Based on 1345 listings with disclosed salaries, most retail jobs in Ohio pay between $45k–$107k per year. Individual offers vary with seniority, company size, and specialization.
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