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The Customer Service Supervisor leads and motivates associates to drive sales and performance while ensuring excellent customer service. They are responsible for managing store operations, including inventory, cash processes, and maintaining a safe, organized environment.
Requirements
Candidates must have a high school diploma or GED and be at least 18 years old with reliable transportation. Strong communication skills and flexible availability for shifts, including weekends and holidays, are required.
Full job description
As aCustomer Service Supervisor (CSS), youare a motivated leader who plays a key role in supporting store operations. You’llwork side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
What You’ll Do:
Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with leadership team to achieve store goals in sales, expenses,Associate retention and training.
Lead, motivate, and train Associates to drive sales and performance during shift.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check-ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Benefits:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
High School Diploma or GED equivalent
Must be 18+ years old with reliable transportation
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Supervisory experience, ideally in retail or food service environments,is a plus
Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Here at Wawa, the sky's the limit.
Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Tennessee, Georgia, Alabama, Florida, and Washington D.C. We're fast-growing and expanding in 2025 and 2026. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs.
We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights.
Guided by our commitment to community, Wawa's 46K+ Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.
We have benefits that fuel well-being, including:*
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• 401(k) Plan
• Medical/Dental/Prescription Coverage
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance & Wellness Programs
• Employee Credit Union
• Paid Time Off
• Employee Resource Groups
• Parental Leave
• Wellness Programs
*eligibility requirements may apply
Got growth goals? Looking for a supportive flock? Soar with us!
Offices: 260 W Baltimore Pike, Wawa, PA 19063, US
Food ServiceRetailFueland ConvenienceCoffeeE-CommerceOil and GasRetailFood and BeverageMobile
Based on 1363 listings with disclosed salaries, most retail jobs in Ohio pay between $45k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in Ohio right now?
There are currently 19,068 open retail positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Ohio?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Kroger, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Ohio?
Yes — 261 of the 19068 open retail positions offer remote or hybrid work (91 remote, 170 hybrid).
How do I apply for Retail jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.