SVS Vision- Retail Assistant Manager - Beltline, Grand Rapids MI
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Full-time
high school, professional certificate
Posted 23d ago
~40 hrs/week
Responsibilities
Assist the Retail Office Manager in daily store operations, including eyewear dispensing and patient care. Lead the team in the manager's absence and oversee hiring, training, and financial performance goals.
Requirements
Requires a high school diploma and supervisory experience, preferably in a retail or optical setting. ABO/SVS Certification must be obtained within 12 months of hire.
Full job description
POSITION SUMMARY:
Assist the Retail Office Manager in the day-to-day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals and delivering financial performance. Under direction of the Retail Office Manager, assist with hiring, training, coaching and performance management of store team. Lead team in Retail Office Manager’s absence.
DUTIES AND RESPONSIBILITIES:
LEADERSHIP
Assist with hiring, developing, training and managing associate performance
Assist with store scheduling
Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
Communicate effectively with team to ensure knowledge of company initiatives, processes and key associate information
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
Act with urgency to complete tasks and respond to patients and customers
Drive optical initiatives through team by planning and scheduling appropriately
Identify opportunities to grow business
Develop business plans and follow up on actions to drive profitable sales
CUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customers
interactions
Partner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer service
Dispense eyewear according to professional standards
Partner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
CAREER PROGRESSION
Act on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openings
ABO/SVS Certification required within 12 months of hire/promotion
High School Graduate or equivalent
Optician experience desired
Supervisory experience with strong customer service focus (preferably in an
optical store or retail setting)
Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
Solid organizational and planning skills
Able to continuously monitor progress in relation to goal attainment
Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
Able to set impactful goals and motivate team to deliver results
Able to multi-task and remain flexible in an ever-changing environment
Demonstrate commitment to provide great customer service
Solid computer knowledge to include Microsoft Office Suite of programs
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Demonstrate physical agility (bending, twisting, reaching and pulling)
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
SVS Vision is a proud Michigan-based optical retailer providing outstanding customer service for over 40 years. With a large selection of top designer frames, contact lenses, caring staff and doctors who care about you, we hold ourselves to a higher standard when it comes to helping you find your perfect eye-wear.
With our US laboratory and Mt. Clemens, Michigan headquarters, SVS Vision is committed to providing quality, American-made workmanship at affordable prices. Offering even more value, our 45-Day Gotta Love ‘Em Guarantee provides our customers with peace of mind.
Our History as a Vision Care Leader
A lot has changed since we opened our first retail location and laboratory in Sterling Heights, Michigan. And, as we’ve grown, our pledge to our customers has never wavered: provide outstanding eye care, quality products at reasonable prices while exceeding expectations.
Growth should only come from satisfied customers, and we’re proud to say our expansion and growth have never compromised our first-class service. It’s the continued commitment to our customers that has allowed us to maintain both our exceptional service and unwavering standards since 1974.
At SVS Vision we know our success is the result of the fine men and women who have devoted their careers to working for us. With their support, SVS Vision has grown to be one of the largest optical companies in the Midwest. With this kind of dedication we look forward to continued expansion. If you are currently an eye care professional looking to take your career to the next level or a motivated individual looking to be part of a successful team, consider joining us.
Offices: 118 Cass Ave, Mount Clemens, MI 48043, US
Based on 462 listings with disclosed salaries, most retail jobs in Michigan pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in Michigan right now?
There are currently 12,385 open retail positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Michigan?
Companies currently hiring include Meijer, Domino's, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Michigan?
Yes — 157 of the 12385 open retail positions offer remote or hybrid work (56 remote, 101 hybrid).
How do I apply for Retail jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.