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Nothing Bundt Cakes #287
Guest Service Representative
Indianapolis, Indiana, United States · On-site
$14/hr–$16/hr
Entry level
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Full-time
professional certificate
Competitive Wages, Paid Time Off, Stock Purchase Plan, 401k With Employer Contributions, Medical Insurance, Dental Insurance
Posted 25d ago
~40 hrs/week
Responsibilities
Support the Store Manager in overseeing sales, customer service, and daily store operations while leading team members. Manage the store during the manager's absence and ensure all operational tasks and company policies are executed.
Requirements
Requires Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired qualifications include ASE or Certified Parts Professional certifications and fluency in Spanish.
Full job description
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
Assist in the hiring process by completing recruiting tasks,scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
Make sure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Sales Specialist Training, Assistant Manager Certification and RSS Certification
Desired:
Certified Parts Professional Certification; ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Related keywords
RetailSales Specialist TrainingAssistant Manager CertificationRSS CertificationCertified Parts ProfessionalASE CertificationInventory ControlCustomer Service ProgramsStore Opening/ClosingMerchandisingStaffingRecruitingAutomotive Parts
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada.
O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow!
Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O!
Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
Offices: 233 S Patterson Ave, Springfield, MO 65802, US
Auto PartsRetailand WholesaleSoftwareNon ProfitRetailAutomotiveInternetWholesaleEvents
Based on 676 listings with disclosed salaries, most retail jobs in Indiana pay between $42k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in Indiana right now?
There are currently 10,649 open retail positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Meijer, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Indiana?
Yes — 76 of the 10649 open retail positions offer remote or hybrid work (38 remote, 38 hybrid).
How do I apply for Retail jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.