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Full-time
associate degree
Team member discount, Early earn wage access, 401k contribution, Company match, Financial wellness program, Personal time off
Posted 9d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
The Guest Service Lead supports the department manager in overseeing daily operations, coaching team members, and ensuring an exceptional guest experience. They are responsible for managing cash office procedures, monitoring labor schedules, and driving store performance through effective leadership.
Requirements
Candidates must have at least one year of progressive management experience in retail, hospitality, or a related field. Proficiency in POS systems and the ability to work a flexible schedule including weekends and holidays are required.
Full job description
The Fresh Market & You:
Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.
Our added benefits for joining The Fresh Market team
Team Member discount up to 40%
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
401K contribution and company match
Financial Wellness Program
Personal time off and additional time off purchase plans are available
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
Discounts on pet insurance, daycare, event tickets, and many more.
About the Position:
Do you have a passion for food? Are you committed to delivering an excellent experience for guests? As a Guest ServiceDepartment Lead, you’ll help bring our mission to life by supporting the Guest Service Department Manager in making everyday eating extraordinary. You’ll assist in leading your team with care and purpose, ensuring every guest feels welcome and every department looks its best. You’ll work side by side with your team and manager, teaching and coaching them to grow while celebrating their successes. You’ll keep things running smoothly, solve problems quickly, and step in as acting manager when needed. This role reports to the Guest Service Department Manager and embodies a culture of leadership, hospitality, excellence and teamwork.
What You'll Do:
Help monitor labor schedules to meet productivity and budget goals.
Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
Act as a resource for team members and provide guidance in the manager’s absence.
Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
Help implement merchandising strategies and promotional plans to maximize sales and profitability.
Assist in analyzing department financial and performance metrics.
Collaborate with fellow department leaders to drive overall store success.
Assist in resolving guest concerns promptly and effectively.
Availability:
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
Qualifications:
At a minimum, what you’ll need:
1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
Strong leadership skills with the ability to motivate and develop high-performing teams.
Proven ability to deliver an exceptional guest experience while achieving performance goals.
Excellent communication, problem-solving, and conflict resolution skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
Must be 21 years of age or older.
Preferred Qualifications:
Associate’s degree in business, retail management, or related field; or equivalent experience.
Experience in grocery, fresh food retail, hospitality, or high-volume specialty retail environment
Knowledge of inventory management systems and financial reporting.
Bilingual skills a plus.
Physical and Work Conditions:
Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures.
Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).
Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.
We are proud to be an Equal Opportunity Employer:
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.
The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required
"We inspire our guests to make everyday eating extraordinary."
Industry
Retail
Company size
10,001+ employees
Founded
1982
Headquarters
Greensboro, NC
LinkedIn followers
84,592
Since 1982, The Fresh Market, Inc. has helped guests make every day eating extraordinary. As a premier fresh-focused specialty food retailer, The Fresh Market is known for our carefully curated offerings and an unparalleled shopping experience that inspires guests to try new products, cook with confidence, and serve easy delicious meals. The Fresh Market currently operates 172 stores in 22 states across the U.S. For more information, please visit www.thefreshmarket.com or follow the company on Facebook, Twitter, Instagram or Pinterest.
Offices: 300 N. Greene Street, Suite 1100, Greensboro, NC 27401, US
Prime steaksFresh produceSpecialty cheesesand International beer and wineLoyalty ProgramsCouponsHospitalityFood DeliveryRetailSeafood
Based on 1558 listings with disclosed salaries, most retail jobs in Florida pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in Florida right now?
There are currently 26,336 open retail positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Florida?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Florida?
Yes — 355 of the 26336 open retail positions offer remote or hybrid work (149 remote, 206 hybrid).
How do I apply for Retail jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.