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Job Description: The Associate Director, Client Success will play a key leadership role in overseeing and supporting the team responsible for managing all Amplifi opted-in accounts across their designated operational com…
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New York, New York, United States · On-site
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New York, New York, United States · Hybrid
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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Lead and support teams in managing Amplifi-opted in accounts to achieve alternative income goals. Collaborate across internal pillars to optimize operational processes and develop strategies for onboarding new clients.
Requires a bachelor's degree and over 7 years of experience in video, digital, programmatic, or social activation roles. Must be proficient in media tools like MediaOcean and Prisma with strong leadership and analytical skills.
The Associate Director, Client Success will play a key leadership role in overseeing and supporting the team responsible for managing all Amplifi opted-in accounts across their designated operational company. This mid-level management position requires a deep understanding of Amplifi’s alternative income goals and strong motivation to exceed those targets. This role demands collaboration with all pillars across Amplifi, including Solutions, Strategy, Commercial Partnerships, and Revenue Operations, to resolve issues, implement solutions, and optimize processes for both new and existing Amplifi products. The Associate Director will also support senior management, both on Amplifi and across their designated operational company, in formulating strategies and conducting analysis to onboard new clients to the Amplifi group.
Key Responsibilities:
Lead and support designated Senior Manager(s) and team(s) in the management of all Amplifi-opted in accounts, while understanding and aligning with strategic needs of each account
Collaborate closely with key Amplifi pillars (Solutions, Strategy, Commercial Partnerships, and Revenue Operations) to escalate issues, troubleshoot challenges, and deliver actionable solutions
Drive the development, refinement, and implementation of processes around current and new Amplifi products to optimize operational efficiency and client satisfaction
Partner with senior leadership to develop strategies for the onboarding and integration of new clients into the Amplifi group
Conduct analysis of client performance and alternative income opportunities, identifying areas for improvement and providing actionable insights to senior management
Serve as a subject matter expert on alternative income streams and act as a resource to senior leadership, within Amplifi and across their designated operational company
Oversee the successful execution of Amplifi’s alternative income strategies, ensuring consistent achievement of financial targets
Meet regularly with Senior Manager(s) to status on accounts, track buy progress, data and MediaOcean entry, and analyze how these factors impact revenue forecasts and overall business performance
Act as a resource for Senior Manager(s), Manager(s), Senior Associate(s) and Associate(s) for advice, council, and mentorship
Experience/Skills:
Bachelor’s degree in Business, Media, Communications, Finance or related field
7+ years in a video, digital, programmatic, social activation or investment role
Experience in media tools such as: MediaOcean, Prisma, National Toolkits, Spot Toolkits
Proven experience in client success, account management, or related fields within the media or agency space
Excellent organizational and multitasking skills with attention to detail
Deep understanding of media math and marketplace trends
Strong leadership skills with experience managing cross-functional teams.
Exceptional problem-solving abilities and a proactive approach to resolving challenges
Advanced computer skills (MS Word, Excel, PowerPoint) and numeracy skills
The annual salary range for this position is $114,425-$125,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
We power the experience economy.
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
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Based on 4825 listings with disclosed salaries, most marketing jobs in New York, NY pay between $70k–$180k per year. Individual offers vary with seniority, company size, and specialization.
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