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Manage the NTC Tennis Programs office operations, including seasonal program mapping, scheduling, and staff management. Oversee revenue dashboards, promotional strategies, and software integration to ensure a high-quality customer experience.
Requires knowledge of tennis, strong leadership experience managing small teams, and proficiency in MS Office and Google Workspace. A bachelor's degree in Marketing or experience in recreational activities coordination is preferred.
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
To manage and oversee the NTC Tennis Programs office operation while providing outstanding service to the tennis-playing community.
Sunday: 8:30 AM – 4:30 PM
Monday – Thursday: 9:00 AM – 5:00 PM
Key Responsibilities:
Collaborate with the ITC Leadership Team to create the annual mapping of Tennis Programs offered seasonally at the NTC and lead the Programs Team in building out all program offerings.
Produce and manage the tennis program calendar and ensure program registrations are live at least two months in advance of commencement. Update the NTC website for each enrollment period and ensure all related information (ie., pricing, dates, etc.) is accurate.
Manage programs office team by (i) creating weekly work schedules, (ii) coordinating payroll time and record-keeping, (iii) establishing annual performance goals/evaluations, (iv) delivering training for all staff, and (v) onboarding new employees.
Collaborate with Sr. Business Manager on the organization and sale of tennis programs, court time rentals, tournaments, PACES, and events.
Manage USTA-assigned software platform integration, including USTA Flex and Serve Tennis.
Collaborate with the NTC Tennis Programs Director of Tennis Operations (or assigned staff) in Junior Team Tennis production.
Responsible for overseeing the maintenance and upkeep of the tennis program software system (currently Court Reserve) and collaborating with the Director of Tennis Operations (or assigned staff) on all Pro Staff scheduling. Ensure that staff scheduling adheres to USTA payroll policies regarding weekly hours.
Manage comprehensive programming and revenue dashboards for performance analysis of all tennis programs, including generation of key reports related to program optimization.
Develop and oversee the NTC’s tennis promotional strategy including creation of flyers, social media, website postings, email communications, etc.
Manage NTC Tennis Programs social media platforms as assigned.
Work with the Sr. Business Manager to ensure that all customer inquiries are addressed timely (ie. programs, student class assignments, school bookings, events, and tournaments).
Work closely with the ITC Manager of Operations to create a cross-functional team, blending the front desk and programs staff to create an optimal customer service experience.
Assist with USTA NTC tournaments as assigned.
Other duties as assigned.
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
The expected range for the annual base salary for this position is $65,000-70,000. This position is exempt and eligible for an Incentive Compensation Plan (ICP) bonus up to 5%. Any additional pay or benefits a person may qualify for are not included in this range. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
The United States Tennis Association (USTA) is the national governing body for the sport of tennis and the recognized leader in promoting and developing the sport’s growth at every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Established in 1881, the USTA is a progressive and diverse not-for-profit organization whose volunteers, professional staff, and financial resources support a single mission: to promote and develop the growth of tennis. The USTA is the largest tennis organization in the world, with 17 geographical sections, more than 700,000 individual members and 7,000 organizational members, thousands of volunteers and a professional staff dedicated to growing the game.
Offices: 2500 Westchester Ave, Suite 411, Purchase, New York 10577, US · Flushing Meadows- Corona Park, Flushing, NY 11368, US
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