Lisbon, Portugal · Remote OK
About Holafly At Holafly, we're transforming the way people stay connected while traveling. We believe exceptional customer care goes beyond solving problems—it protects our brand, builds trust, and creates memorable cus…
Skills: Customer Care, Reviews Management, GDPR Compliance, Data Privacy, Conflict Resolution
Lisbon, Portugal · Hybrid
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets an…
Skills: Business Development, Market Analysis, Analytical Skills, Project Management, English Fluency
Lisbon, Portugal · Hybrid
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets an…
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Lisbon, Portugal · Remote Solely
🤓 TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete beginners — people with no prior tec…
Skills: Online Reputation Management, Community Management, Social Listening, Crisis Communication, Brand Sentiment Analysis
Lisbon, Portugal · On-site
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Skills: Turkish Fluency, English Proficiency, Customer Service, Digital Marketing, Troubleshooting
Lisbon, Portugal · Remote Solely
$5k–$7k/mo
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Marriott International Hotels, Inc.Lisbon, Portugal · On-site
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Lisbon, Portugal · Remote OK
Company Overview Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and r…
Skills: Email Marketing, Push Notifications, A/B Testing, Klaviyo, Deliverability Protocols
Lisbon, Portugal · Remote OK
Company Overview Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and r…
Skills: Email Marketing, Push Campaigns, A/B Testing, Klaviyo, Deliverability Protocols
Lisbon, Portugal · Hybrid
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Skills: Project Management, Retail Operations, Marketing, Logistics, Coordination
Lisbon, Portugal · On-site
Descrição da empresa Faculdade alvo: Universidade Nova de Lisboa | Universidade Católica de Lisboa | Instituto Politécnico Lisboa - Setúbal Os nossos Red Bull Student Marketeers fazem parte do programa de embaixadores da…
Skills: Brand Ambassadorship, Communication, Event Planning, Sales, Networking
Lisbon, Portugal · Hybrid
Conetic is an innovative global company dedicated to transforming the flying experience by making the passenger journey engaging and truly memorable. We specialize in comprehensive media services, with a focus on creatin…
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Lisbon, Portugal · Hybrid
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets an…
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Lisbon, Portugal · Hybrid
Agency : Arena Media Job Description : Performance Marketing Trainee Procuramos jovens talentos apaixonados por marketing digital e com uma vontade insaciável de aprender que queiram iniciar a sua carreira em Performance…
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Lisbon, Portugal · On-site
Queres fazer parte de uma empresa que está a transformar a mobilidade, oferecendo soluções que promovem a simplicidade e sustentabilidade? A KINTO, uma empresa multinacional de referência, pertencente ao Grupo Toyota, es…
Skills: Commercial Profile, Customer Success, Product Demonstration, Stakeholder Management, English Proficiency
Lisbon, Portugal · Hybrid
Agency : Arena Media Job Description : Performance Marketing Trainee Procuramos jovens talentos apaixonados por marketing digital e com uma vontade insaciável de aprender que queiram iniciar a sua carreira em Performance…
Skills: Performance Marketing, Google Ads, Meta Ads, TikTok Ads, Data Analysis
Lisbon, Portugal · Hybrid
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspe…
Skills: Copywriting, Storytelling, Brand Strategy, Communication Strategy, Content Development
Lisbon, Portugal · Hybrid
Integrated Demand Manager – WDG Location: Lisbon (Hybrid) Contract: Permanent, Full Time About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transf…
Skills: Demand Generation, Integrated Marketing, Account-Based Marketing, Pipeline Generation, Market Analysis
Lisbon, Portugal · Hybrid
$70k–$90k/yr
Head of Communications Lisbon · Hybrid · Full-time About the role A fast-growing, multi-market European scale-up is hiring a Head of Communications to own how the company tells its story — externally and internally. You'…
Skills: Communications strategy, Public relations, Media relations, Internal communications, Brand management
Lisbon, Portugal · Hybrid
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspe…
Skills: Brand Strategy, Content Strategy, Communication Strategy, Copywriting, Storytelling
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Manage high-impact customer cases, including reviews, refund requests, and GDPR data subject rights. Collaborate with cross-functional teams and utilize AI tools to improve operational efficiency and customer satisfaction.
Requires previous experience in customer care, regulatory complaints, or data privacy with strong communication and analytical skills. Candidates must meet specific native or fluent language profiles in English, Spanish, Chinese, or Japanese combined with European languages.
At Holafly, we're transforming the way people stay connected while traveling. We believe exceptional customer care goes beyond solving problems—it protects our brand, builds trust, and creates memorable customer experiences.
We're looking for experienced Customer Care Specialists who thrive in complex environments, are passionate about delivering outstanding service, and are excited to leverage AI to improve efficiency and customer satisfaction.
As a Customer Care Specialist, you will manage high-impact customer cases that require critical thinking, excellent communication skills, and strong decision-making. You will be responsible for protecting the customer experience and Holafly's reputation by resolving sensitive and business-critical situations.
Manage and respond to customer reviews across platforms such as Trustpilot, Google Reviews, App Store, Play Store, and social media.
Investigate and resolve refund requests, payment disputes, fraud-related cases, and chargebacks.
Provide dedicated support to high-value customers, including influencers, affiliates, journalists, partners, and other strategic stakeholders.
Handle Data Subject Rights (DSR) requests, including data access, deletion, rectification, portability, and marketing opt-out requests, ensuring compliance with GDPR and internal policies.
Review documentation and validate legal requirements before processing sensitive customer requests.
Work closely with Legal, Finance, Product, Marketing, QA, and Operations teams to resolve complex cases.
Use AI-powered tools to improve case management, customer communication, and operational efficiency.
Identify opportunities to improve processes and enhance the overall customer experience.
Previous experience in Customer Care, Regulatory complaints, Reviews Management, GDPR/Data Privacy, or similar roles.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Experience managing sensitive or high-impact customer cases.
Comfortable working with AI tools and technology to improve productivity and decision-making.
Ability to prioritize multiple cases while maintaining high-quality standards.
Customer-focused mindset with strong attention to detail.
We are hiring for the following language profiles:
2 positions: Native English + one additional European language (Italian, French, German, Portuguese, or Dutch).
2 positions: Native Spanish + one additional European language (Italian, French, German, Portuguese, or Dutch).
1 position: Fluent in Chinese and Japanese (spoken and written).
Additional languages will be considered a strong advantage in our global Customer Care environment.
Opportunity to work in a fast-growing global technology company.
Exposure to strategic and high-impact customer cases.
AI-first environment with modern tools and continuous innovation.
Professional growth and career development opportunities.
International and collaborative work environment.
Flexible and remote-friendly culture.
Our mission is to enable all travellers to enjoy Internet connectivity wherever they are.
During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country? Our passion for providing easy and convenient connectivity to travelers around the world drives everything we do. We love our work and we do it with pride. Stay connected wherever you go. ⭐️ The best rated eSIM (4.7/5)
Offices: 2 Grand Canal Quay, Grand Canal Dock, Dublin, County Dublin D02, IE · Medellín, CO · Bogotá, CO · Bangkok, TH · Accra, GH
There are currently 306 open marketing positions in Lisbon, Portugal listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include SIXT, Emma – The Sleep Company, Ayming, AUTODOC, Bosch, among others. Browse the listings above to see every active employer.
Yes — 222 of the 306 open marketing positions offer remote or hybrid work (48 remote, 174 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
