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Hounslow, England, United Kingdom • Hybrid
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Deliver high-quality, intuitive content experiences across web and native platforms to meet business goals and customer needs. Collaborate within Agile teams to shape customer journeys and optimize content using AI and CMS tools.
Proven experience in user-centered content design for large-scale digital products and expertise in UX writing and inclusive content. Proficiency in Figma, Adobe Analytics, and usability testing methods is required.
Role/Team overview
As a Senior Content Designer in our digital customer experience team, you’ll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You’ll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.
Sitting within the Customer Experience Centre of Excellence, you’ll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.
What you’ll do
Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
Champion the customer voice, ensuring content design reflects real needs and drives prioritisation.
Consistently use customer insights and translate them into actionable content improvements.
Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices.
Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption
Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.
What you’ll bring
Essential criteria:
Proven experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives
Expertise in UX writing, plain language, inclusive content, and editorial standards
Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components
Strong previous experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use
Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys
Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How you’ll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.
Your office base
- London (Osterley)
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
- OR Leeds
Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
Believe in Better
Sky connects and entertains millions of people across Europe. At the heart of everything we do, is a belief that people deserve better. For decades, we’ve shaken up every category we entered to give people what they love, to make life a little easier and to provide great value. That’s how we bring millions of customers the joy of a better experience in TV, broadband and mobile. In TV, we offer the best sports coverage, unmissable TV and the smartest ways to stream and aggregate the TV you love. In broadband, we power homes and businesses, with a fast, reliable connection. In mobile, we bring people closer, with plans at unbeatable value. And now, you can even keep your home connected and protected, through our smart insurance. We design our products to fit seamlessly into your life, with service whenever and however you need it. That’s how we do better for customers. And we believe in better for society too. We power the cultural economy in the UK and beyond, making award-winning news, original sport, and entertainment. We contribute billions to UK GDP, creating and sustaining thousands of jobs and sharing both our journalism and our coverage of the arts, free of charge. We are cutting emissions and making recyclable, energy-efficient products, and we give back, through free internet access and digital skills for under-served communities and young people. Sky is owned by Comcast Corporation, a global media and technology company.
Offices: 1 Grant Way, Middlesex, England TW7 5QD, GB · Watermark House, Livingston, West Lothian EH54 7HH, GB · Leeds Dock, Leeds, West Yorkshire LS10 1QE, GB · Carnegie Campus, Dunfermline, Fife KY11 8GH, GB · Callflex Unit, Tannochside Dr, Glasgow, South Lanarkshire G71 5PD, GB
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