Greater London, England, United Kingdom · On-site
$36k–$38k/yr
We are looking for an amazing Store Manager to lead our lovely Islington team! As a Store Manager at Lucy & Yak, your role is to lead, manage and drive the success of your store by motivating & inspiring your team & buil…
Skills: Leadership, Team Management, Sales Growth, Customer Service, Visual Merchandising
Greater London, England, United Kingdom · Hybrid
We're looking for a talented Writer to join our Life & Style Content Team, creating engaging content across some of the UK's best-loved magazine brands, including heat, Closer, Bella, That's Life, Take a Break and Yours.…
Skills: Writing, Storytelling, Editorial, Content creation, Research
Greater London, England, United Kingdom · On-site
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading posi…
Skills: Customer Marketing, On Trade Strategy, Brand Activation, Channel Management, Project Management
Greater London, England, United Kingdom · Hybrid
We're looking for a talented Writer to join our Life & Style Content Team, creating engaging content across some of the UK's best-loved magazine brands, including heat, Closer, Bella, That's Life, Take a Break and Yours.…
Skills: Writing, Storytelling, Editorial, Content creation, Research
Greater London, England, United Kingdom · Hybrid
LADbible Group is one of the world’s most engaged digital entertainment businesses, reaching over a billion people globally and amassing more than 13.9 billion social views each month. With a powerhouse portfolio across …
Skills: Agency Partnership, Client Management, Strategic Planning, Revenue Growth, Digital Marketing
Greater London, England, United Kingdom · Hybrid
$53k–$66k/yr
ESCP Business School invites applications for a one-year position of Affiliate Professor in Marketing including a mandate for the Academic Directorship of a highly ranked London-based MSc programme. Our Department The Eu…
Skills: Academic leadership, Marketing, Pedagogy, Research, Programme management
Greater London, England, United Kingdom · Hybrid
Overview ABOUT THE JOB Working within Marketing Week Marketing Week is one of the UK's leading brands for marketing professionals, providing trusted insight, analysis and intelligence to help marketers make informed deci…
Skills: Journalism, News gathering, Research, Investigative skills, Written communication
Firecracker WorksGreater London, England, United Kingdom · On-site
The Content Creator & Social Media Manager is responsible for showcasing the creativity, craftsmanship and culture of Firecracker Works across all our social media platforms. Working closely with the Managing Director an…
Skills: Photography, Videography, Video editing, Social media management, Copywriting
Greater London, England, United Kingdom · Hybrid
Overview Office Location - Twickenham Hybrid Working - 3 days a week in the office / on-location ABOUT THE JOB Working within Automotive Studio At Haymarket, we’re home to some of the biggest and most loved consume…
Skills: Video production, Video editing, Storyboarding, Camera operation, Lighting
Greater London, England, United Kingdom · Hybrid
Overview Office Location - Twickenham Hybrid Working - 3 days a week in the office / on-location ABOUT THE JOB Working within Automotive Studio At Haymarket, we’re home to some of the biggest and most loved consume…
Skills: Project management, Social media management, Campaign delivery, Stakeholder management, Content calendar management
Greater London, England, United Kingdom · Hybrid
Overview Office Location - Twickenham Hybrid Working - 3 days a week in the office / on-location ABOUT THE JOB Working within Automotive Studio At Haymarket, we’re home to some of the biggest and most loved consume…
Skills: Social media content creation, Copywriting, Content planning, Short-form video production, DSLR camera operation
Greater London, England, United Kingdom · Hybrid
$43k–$49k/yr
Salary: £42,663 - £49,399 per annum London weighting: £4,000 per annum Employment type: Permanent Hours per week: 37 Reporting into: Senior Lecturer Department: Business Management Top-up Click here to read the full job …
Skills: Teaching, Academic coaching, Module leadership, Assessment marking, Curriculum development
Greater London, England, United Kingdom · Hybrid
Company Description Publicis Connected Media UK is a fully end-to-end offering that unites media, commerce, CXM, social and data to deliver connected consumer experiences and drive exceptional business outcomes for our c…
Skills: Retail Media, E-commerce, Digital Transformation, Shopper Marketing, Data Analysis
Greater London, England, United Kingdom · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: Video production, Video editing, Adobe Premiere Pro, Final Cut Pro, Adobe After Effects
Greater London, England, United Kingdom · Hybrid
Location: London/ Newbury/ Stoke-on-Trent + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaborat…
Skills: Marketing communications, Customer lifecycle management, Campaign management, Commercial awareness, Relationship building
Greater London, England, United Kingdom · On-site
HOW YOU WILL MAKE A DIFFERENCE About you: Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for customer relationships, being a…
Skills: Business Development, Tender Management, Contract Negotiation, Account Management, Healthcare Industry Knowledge
Greater London, England, United Kingdom · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: CRM, HubSpot, Copywriting, Data Analysis, Marketing Automation
Greater London, England, United Kingdom · Hybrid
InvestEngine is an ETF investment platform for individuals and businesses. We focus on making investing simple, low-cost and transparent, with a product that customers actually enjoy using. We operate in a regulated envi…
Skills: Marketing design, Motion graphics, Animation, Figma, Adobe Creative Suite
Clarion EventsGreater London, England, United Kingdom · Hybrid
At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our teams. If you share our val…
Skills: Event production, Market research, Content creation, Speaker recruitment, Project management
Greater London, England, United Kingdom · Hybrid
Location: London/ Newbury/ Stoke-on-Trent + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaborat…
Skills: Customer Value Management, Marketing Campaigns, Customer Lifecycle Management, Commercial Acumen, Data Management
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The Store Manager is responsible for leading the team to drive sales, achieve KPIs, and ensure operational excellence in daily store activities. They will also manage inventory, visual merchandising, and foster a positive, customer-centric environment that embodies the brand's ethics.
Candidates must have at least 2 years of management experience in a customer-facing role and possess strong leadership and communication skills. Proficiency in IT systems and social media platforms is required, with a passion for the brand's mission and values.
We are looking for an amazing Store Manager to lead our lovely Islington team!
As a Store Manager at Lucy & Yak, your role is to lead, manage and drive the success of your store by motivating & inspiring your team & building a community. You will always lead your team by example in creating outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your store KPIs. As Store Manager you are responsible for ensuring your store always embodies Lucy & Yaks ethics and ethos in all areas, from Visual Merchandising to Customer Service.
Leadership
Provide strong leadership, fostering a positive and collaborative work environment. Motivating and inspiring your team to achieve individual and collective goals.
Giving instant and consistent positive & constructive feedback to your team to enhance individual and team performance. Empowering your Assistant Manager to do the same.
Play a leading role in the recruitment, training, and development of a high-performing team.
Manage, support, train and develop your team. You’ll be a role model of the Lucy & Yak ethos and will ensure the brand is always represented in the best way possible.
Customer-Centric Approach
Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics.
Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences.
Be the final point of escalation for customer queries and issues within your store. Ensuring that these are addressed and resolved promptly & always maintaining a focus on customer satisfaction.
Sales
Drive & motivate your team to meet sales targets/KPIs through incentives & training
Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey
Operational Excellence
Oversee day-to-day retail operations, including staffing, sales, visual merchandising, and administration.
Responsible for the day-to-day health and safety in store, setting and maintaining high standards for our team and customers and escalating issues as necessary.
Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals.
Uphold high standards of visual merchandising that align with the brand's identity, ensuring the shop always looks as exciting and colourful as well as accessible to our customers.
Attend weekly & quarterly management meetings
Stock Management
Responsible for effective stock management within your store & working alongside merchandising & warehouse teams to optimise inventory levels and stock holdings
Enforce procedures to minimise stock discrepancies in your store and to ensure best selling product availability wherever possible
Implement effective stock management procedures, stockroom organisation, line counts & stock takes
Financial Management
Analyse and interpret key performance indicators to drive informed decision-making.
Manage your store budget for resources, equipment and overtime, ensuring this is not exceeded.
Marketing, Events & Community Engagement
Working with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts)
Create exciting in-store content with your team, managing your Store's social media platforms.
Organising, staffing & running collaboration events in your store!
Previous Management experience of 2 years within a customer facing role is essential
Friendly and approachable: Your warm demeanour and welcoming attitude are infectious!
Passion for our brand: You're excited about Lucy & Yak's mission, products, and values.
A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
Leader: You are exceptional at motivating, developing and coaching a team to success
Excellent communication and interpersonal skills.
Proven ability to drive sales and achieve targets
Good understanding of social media platforms (Instagram, Facebook, TikTok, etc)
Good I.T skills – confident to use Word, Excel, social media applications & till systems
Demonstrate resilience, work upon your own initiative and think quickly on your feet to resolve emergent issues.
Experience mid-long term planning would be a bonus
Previous Fashion Retail Experience is highly desirable but not essential
Salary based on experience
Based in Islington
37.5 hours per week
Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications.
Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.
✨ Employee Owned 🌈 Organic & recycled clothing 💗 Fair Wear Members ⬇️ Shop the latest drops & join our community
Lucy & Yak is an independent, people-focused brand, dedicated to upholding a positive environmental and social impact; showcasing that a business can and should be done differently. Based out of Brighton and Barnsley, the brand has grown exponentially since it began in 2017, and was included in The Sunday Times 100 (2023) as one of Britain’s top fastest-growing companies. Known for its signature dungarees, joyful clothing and vibrant lifestyle products, alongside the powerful engagement of its community, the little square logo (with a circular mindset) is fast becoming the future of conscious living.
Offices: 78 Church Street, Brighton, England BN1 1UJ, GB · Unit 3 Newton Road, Hoyland, Barnsley , South Yorkshire S74 0FP, GB
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