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Director, Corporate Communications & Social Reputation
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$186k–$250k/yr
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Ann & Robert H. Lurie Children's Hospital of Chicago
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$101k–$106k/yr
Full-time
Medical Benefits, Dental Benefits, Vision Benefits, PTO Package, 401k Program
Posted 12d ago
~40 hrs/week
Responsibilities
The Store Leader acts as the strategic owner of the store, driving commercial results and operational excellence while ensuring a premium customer experience. They are responsible for leading the team, overseeing visual merchandising, and executing community engagement programs to build brand loyalty.
Requirements
Candidates need 6+ years of experience in retail leadership or business management within a premium or high-growth global brand. Expertise in customer-centric operations, high emotional intelligence, and an entrepreneurial approach to business outcomes are required.
Full job description
In short:
As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience.
Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey.
Your Mission:
Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future success
Create business strategies that drive operational excellence, profitability, and team productivity
Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience
Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor
Lead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability
Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team
Plan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topics
Your Story:
You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand
You are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty
You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership
You have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment
Your Team:
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.
Our mission is to ignite the human spirit through movement.
Founded in 2010, On set out to shake up the running industry with a single transformative product, a completely new cushioning technology for running shoes, CloudTec®. Today, On remains innovation and design-led, delivering industry-disrupting premium footwear, apparel, and accessories for high-performance running, outdoor, and all-day activities.
Existing at the intersection of performance, design and impact – inspired by athletes, we always look for ‘better’ – something we believe is achieved through continual experimentation, starting again, thinking differently, breaking the mold. Every day our teams continue to cook up trailblazing innovations within our Zurich-based On Lab and across our global hubs from Ho Chi Minh City and Hanoi to Shanghai, Portland, Berlin, Tokyo and beyond.
We like to keep creativity and innovation in-house, whether it's to create inspiring marketing campaigns, think up next-gen retail spaces, or take leaps in sustainability and product design – it all comes together to deliver on our mission. At On, we're all believers in the human spirit and what it’s capable of. And with every On product, design and innovation, we set out to inspire humans to Dream On.
Learn more about On:
- www.on.com
- www.facebook.com/on
- www.instagram.com/on
Offices: Förrlibuckstrasse 190, Zurich, 8005, CH · 1250 NW 9th Ave, Portland, Oregon 97209, US · Köpenicker Straße 122, Berlin, 10179, DE · 30-1-203/303 Yamashitacho, Yokohama, Kanagawa-ken 231-0023, JP · 1-11 Gordon St, Suite 1.02, Cremorne, Victoria 3121, AU
Based on 1578 listings with disclosed salaries, most marketing jobs in Chicago, IL pay between $65k–$161k per year. Individual offers vary with seniority, company size, and specialization.
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