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$114k–$200k/yr
Full-time
Health plans, Flexible spending accounts, 401(k) plan with company match, ESPP, Matching donations, Flexible time away plan
Posted 14h ago
~40 hrs/week
Remote in United States
Responsibilities
The Senior Lifecycle & Email Marketing Strategist manages end-to-end email campaign architecture and lifecycle strategy for high-complexity programs. They partner with cross-functional teams to define audience segmentation, content POV, and performance KPIs to drive business growth.
Requirements
Candidates must have 6+ years of experience in B2B email marketing or marketing automation with hands-on expertise in platforms like Marketo Engage. Strong analytical skills, proficiency in lifecycle program design, and familiarity with compliance regulations are required.
Full job description
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Senior Email and Lifecycle Marketing Strategist owns lifecycle email strategy and deployment for high-complexity or high-visibility programs, spanning a subset of existing Integrated Marketing buying group programs (IT, CRM, Employee Experience, Risk & Security).
Each program strategy covers audience segmentation, campaign architecture, content POV, volume and cadence plan, and KPIs by campaign type. The Senior Lifecycle & Email Marketing Strategist will set the point of view across these dimensions, partners with Integrated counterparts to align, and deploys in Marketo Engage or AJO.
Responsibilities
Own lifecycle and email campaign architecture across email nurtures, webinar promotion, event invitations, and product launches, driving alignment with Campaign Managers.
Manage lifecycle email strategy and deployment for high-complexity or high-visibility books (Flagship events, multi-product, or multi-region scope), mapped to buying group structures and the ABX motion.
Define audience segmentation for each program (buying group roles, account tier, lifecycle stage), driving alignment with Audience Planners.
Partner with Content Strategists to shape email content POV, providing recommendations on the email content journey.
Set the volume and cadence plan (quarterly volume, audience cuts, fatigue governance), driving alignment with Audience Planners and Campaign Managers.
Define KPIs and activities by campaign type, tied to program business outcomes and the ABX motion.
Build, configure, and deploy email programs end-to-end in Marketo Engage or comparable platform, including branching logic, dynamic content, and template architecture.
Refine the lifecycle copy framework for the assigned book and use AI-assisted tooling to scale persona-level content across Champions, Economic Buyers, and Influencers.
Operate the team's human-in-the-loop approval gates on agentic builds and contribute to refinement of governance standards within the assigned book.
Design A/B and multivariate testing programs, surface insights through QBR reporting, and proactively address sequencing conflicts and governance risks.
Qualifications
Qualifications
6+ years in B2B email marketing, lifecycle marketing, or marketing automation, with hands-on experience deploying programs in an enterprise marketing automation platform and a track record operationalizing lifecycle strategy.
Hard Skills
Email Platform Fluency: Hands-on experience deploying email programs in Marketo Engage required. Adobe Journey Optimizer B2B, Salesforce Marketing Cloud, or Oracle Eloqua acceptable. Depth in audience selection, triggered sends, dynamic content, branching logic, and template architecture.
Lifecycle Program Design: Multi-stage strategies across Awareness, Education, Acquisition, Progression, and Adoption (industry equivalents: awareness, consideration, conversion, pipeline progression, and retention), including Flagship event programs and multi-product motions.
Audience and Cadence Strategy: Designs audience segmentation and cadence architecture for high-complexity books. Sets volume targets, audience cuts, and fatigue rules that hold across overlapping programs without creating channel conflict.
Content POV and Copy: Shapes narrative arc and copy recommendations using the lifecycle copy framework. Fluency on persona-level messaging and content strategy.
Testing and Measurement: A/B and multivariate testing tied to business impact. Defines KPIs by campaign type and translates results into stakeholder-ready insights.
Analytical Fluency: Partners closely with Analytics and Digital partners to scope out KPI’s and build an impactful performance report that tells how programs are driving growth from multiple angles of performance data.
AI and Automation Fluency: Practical use of the lifecycle copy framework, AI-assisted copy and personalization tooling, and human-in-the-loop approval gates on agentic builds. Brings judgment on where AI improves program quality and where it doesn’t.
Cross-Functional Influence: Operates as the email channel voice in Integrated planning forums for assigned programs. Brings recommendations and tradeoffs that shape program direction.
Strategic Definition: Defines program strategy within ambiguous or high-complexity scope, then translates it into executable plans.
Systems Thinking: Sees how email decisions ripple across cadence, sender reputation, and buying group engagement.
Operational Discipline: Holds multiple high-stakes programs on overlapping timelines, stepping in to unblock sequencing or governance issues before they escalate.
Automation Mindset: Identifies manual work worth automating, with judgment on where AI helps and where it does not.
Preferred
Track record applying ABM, ABX, or buying group frameworks to email strategy.
Fluency with Adobe Experience Platform and Real-Time CDP.
Familiarity with webinar and event platforms (ON24, RainFocus) and their integration into lifecycle programs.
Track record using AI tools to improve email throughput, personalization, or decision quality.
For positions in this location, we offer a base pay of $114200-$199900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
Service ManagementEnterprise CloudCustom App DevelopmentPlatformITSMSecurity OperationsCustomer Service ManagementITOMGRCHR Service Delivery
Based on 1578 listings with disclosed salaries, most marketing jobs in Chicago, IL pay between $65k–$161k per year. Individual offers vary with seniority, company size, and specialization.
How many Marketing jobs are open in Chicago, IL right now?
There are currently 1,912 open marketing positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Marketing roles in Chicago, IL?
Companies currently hiring include Publicis Groupe Holdings B.V., Adelphi Group, EVERSANA INTOUCH, Kraft Heinz, Becker Friedman Institute for Economics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Marketing jobs in Chicago, IL?
Yes — 1088 of the 1912 open marketing positions offer remote or hybrid work (160 remote, 928 hybrid).
How do I apply for Marketing jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.