Description Field Services Technician II Location: Phoenix, AZ About the Role The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure …
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Full-time
professional certificate
9 Paid holidays, 6 Mandated holidays, 3 Floating holidays, 401k retirement with matching contributions, Medical insurance, Vision insurance
Posted 37d ago
~40 hrs/week
Responsibilities
The Field Technician II performs onsite technical work including hardware installations, network infrastructure deployments, and equipment refreshes at client locations. They are responsible for providing break/fix support and maintaining accurate documentation for all onsite engagements.
Requirements
Candidates must have at least 1 year of experience in IT field services, desktop support, or hardware deployment roles. A valid driver's license and the ability to travel 50-80% of the time are required.
Full job description
Description
Field Services Technician II
Location: Phoenix, AZ
About the Role
The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users.
Operational Mission: Show up prepared, execute cleanly, and leave the client’s environment in a state the remote team can support without surprises.
Company Mission & Vision
Mission: Build secure, layered technology solutions that work reliably, supported by a team that takes ownership.
Vision: Enable people to succeed by delivering measurable outcomes through layered technologies and partnerships, combining a national platform with a local presence.
Key Responsibilities
Field Execution
Perform onsite technical work including:
Hardware installations
Workstation deployments
Network equipment rack-and-stack
Cabling and peripheral setup
Execute equipment refreshes and technology rollouts following project plans and deployment checklists
Provide break/fix support for hardware and connectivity issues requiring physical presence
Document all onsite work, including:
As-built records
Serial numbers
Configuration details
Operational Discipline
Maintain accurate time entries for all field engagements
Follow project plans and deployment checklists without deviation
Arrive fully prepared with required equipment, documentation, and access credentials
Culture & Values
Uphold company core values in every client interaction and onsite engagement
Performance Metrics (Example Scorecard)
Field engagement completion rate = 95%
Documentation quality = 95% compliant
Client satisfaction = 95% positive
Time entry accuracy = 95%
Work Environment & Travel
Field-based role requiring regular travel to client sites
Standard business hours with flexibility based on project and client needs
Travel requirement: Approximately 50–80% annually
Qualifications
Required
1+ years of experience in:
IT field services
Desktop support
Hands-on technical roles involving hardware deployment and onsite troubleshooting
Strong organizational skills with the ability to manage multiple site visits
Professional demeanor and ability to represent the company at client locations
Valid driver’s license and reliable transportation
Preferred
Experience in a managed services (MSP) environment
CompTIA A+, Network+, or equivalent certifications
Experience with:
Rack-and-stack installations
Structured cabling
Network infrastructure deployment
Familiarity with PSA and documentation platforms
Compliance & Certifications
Willingness to obtain and maintain required certifications based on client environments
Familiarity with compliance frameworks such as:
CJIS Security Awareness Certification
CMMC (Cybersecurity Maturity Model Certification)
Values in Action
Lead with Ownership: Own each site visit from preparation through documentation
Aligned Partnership: Collaborate effectively with teammates and cross-functional partners
You Win, We Win: Contribute to team performance
Elevated Standards: Maintain high documentation quality and technical rigor
Relentless Curiosity: Continuously build technical knowledge and reduce dependency on escalation
This role is ideal for a hands-on technician who thrives in field environments, values preparation and execution, and is committed to delivering high-quality onsite support.
Why Join LayerCake?
LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Eligible for PTO, 401k, benefits, you are a full-time employee
Top Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Field ServicesHardware InstallationNetwork InfrastructureWorkstation DeploymentRack-and-stackCablingBreak/fixCompTIA A+Network+MSPManaged ServicesPSACJISCMMCTechnical DocumentationIT Support
We’re LayerCake Technologies (formerly Skynet Innovations). We deliver approachable, affordable, and stress‑free managed IT services for small to mid-sized businesses.
In 2026, we merged with Total Networks and BECA to create a supercharged team of certified IT professionals who have over 1,100 years of combined experience. Together, our goal is to give you peace of mind when it comes to your IT infrastructure, so your team can focus on the things that matter to your business without tech-related stress holding them back.
Count on us when your business needs managed or co-managed IT services, cybersecurity services, and IT consulting.
A strong technology infrastructure is at the cornerstone of today’s competitive business structure. Together, we can increase your business’s productivity so you can gain the competitive advantage needed to succeed in today’s world.
Offices: 8044 Montgomery Rd, Suite 510a, Cincinnati, Ohio 45236, US · 3237 Satellite Blvd, Duluth, Georgia 30096, US · 4201 N 24th St, Suite 230, Phoenix, Arizona 85016, US
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How many Manufacturing jobs are open in Phoenix, AZ right now?
There are currently 2,464 open manufacturing positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Phoenix, AZ?
Companies currently hiring include Honeywell Technologies, ASM International N.V., Shamrock Foods Company, Marketech International Corporation USA, TSMC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Phoenix, AZ?
Yes — 273 of the 2464 open manufacturing positions offer remote or hybrid work (44 remote, 229 hybrid).
How do I apply for Manufacturing jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.