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Field Service Technician (Phoenix, AZ)
Phoenix, Arizona, United States · On-site
$27/hr–$31/hr
Mid level
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$18/hr–$20/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, AD&D insurance, Disability insurance
Posted 15d ago
~40 hrs/week
Responsibilities
The Will Call Associate processes customer orders at the desk, handles transactions, and retrieves merchandise using warehouse equipment. They also assist the Customer Experience team with inquiries and maintain an organized, safe work environment.
Requirements
Candidates must have a High School Diploma or GED and possess strong customer service skills with the ability to operate warehouse equipment. Proficiency in both English and Spanish is required, along with intermediate computer skills and the ability to lift up to 50 pounds.
Full job description
At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees in our climate-controlled plants.
Join our dynamic team at 4over as a Will Call agent! We're on the lookout for someone with excellent customer service skills, a strong background in customer experience, forklift certification, and the ability to communicate fluently in both English and Spanish. If you're ready to be a crucial part of our team and contribute to a positive customer experience, we welcome you to apply and be a part of our vibrant workplace!
SUMMARY: The Will Call Associate is responsible for processing will call orders in a customer-facing role at the Will Call desk. This includes handling transactions accurately, using pallet jacks and potentially forklifts to retrieve and organize orders, and ensuring timely and safe delivery to customers. The ideal candidate will possess strong attention to detail, communication skills, and the ability to operate warehouse equipment safely while maintaining professionalism and a positive attitude.
SCHEDULE: 1st shift, Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 9:00 AM – 6:00 PM, or similar. Training may occur at other times. This is an in-person position.
DUTIES AND RESPONSIBILITIES:
Serve customers by physically providing customers their completed print orders
If presented with a customer concern or print issue, properly guide customers on next steps through the website and/or through Customer Experience
Assist customers in navigating the 4over website as needed
Maintain an organized storeroom by placing merchandise on appropriate shelves
When not helping customers, Will Call will be responsible for assisting Customer Experience through other avenues (phone calls, emails, etc.)
Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
Handle complex requests with patience, professionalism, and empathy
Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
Dependent on location, unloading of pallets/truck deliveries may be required
Dependent on location, forklift certification may be required and will be provided by company
Complete and process all required tasks
Regularly perform general housekeeping duties in your work area(s)
Adhere to all safety policies and protocols and maintain a safe working environment
Attend all department/company meetings
Other duties as assigned
EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:
High School Diploma or GED equivalency, required
Customer Service experience
Printing or Wide Format experience
CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
Intermediate computer knowledge, ability to type 35+ WPM with accuracy
Effectively communicate orally and written in English with all members of the internal organization as well as external customers
Customer service oriented, ability to listen actively and manage difficult customer experiences with patience and professionalism ensuring customers receive a positive experience
Detail-oriented and organized work ethic including efficient time management skills, with proven track record of completion of tasks/assignments
PHYSICAL DEMANDS:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit for extended periods of time, use hands and fingers, talk, or hear.
The employee may occasionally lift or move office products and supplies up to 50 pounds
Specific vision abilities include close/distance vision, depth perception and ability to adjust focus
This is an on-site position requiring the employee to be present physically
WORK ENVIRONMENT:
The work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office setting, relatively quiet with some exposure to sound
4over Company History:
4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.
Health and Life Insurance-
Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment
401(k) Retirement Plan-
New employees are eligible to enroll the first of the month, following 1 month of employment
Semi-annual open enrollment (January 1st and July 1st)
Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
Immediate Vesting
Holidays and PTO-
9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service
4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.
Related keywords
Will CallCustomer ExperienceForkliftPallet JackWarehousePrint OrdersInventorySafety ProtocolsData EntryBilingualCustomer LoyaltyLogisticsOrder ProcessingHousekeepingPrint Industry
The most trusted TRADE ONLY PRINTER, offering the widest selection of profitable products
Industry
Printing Services
Company size
501-1,000 employees
Founded
2001
Headquarters
Glendale, CA
LinkedIn followers
9,598
As industry leaders in print order fulfillment for print resellers and industry professionals, 4over has established itself with a tradition of quality, consistency and excellence. Specializing in 4-color standardized products, 4over offers a suite of business identity products ranging from business cards to packaging and large format capabilities
Offices: GLENDALE, Glendale, CA 91202, US · OHIO, Huber Heights, OH 45424, US · NEW JERSEY, Moonachie, NJ 07074, US · FLORIDA, Miami, FL 33169, US · TEXAS, Arlington, TX 76011, US
How many Manufacturing jobs are open in Phoenix, AZ right now?
There are currently 2,437 open manufacturing positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Phoenix, AZ?
Companies currently hiring include Honeywell Technologies, ASM International N.V., Shamrock Foods Company, Marketech International Corporation USA, TSMC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Phoenix, AZ?
Yes — 276 of the 2437 open manufacturing positions offer remote or hybrid work (44 remote, 232 hybrid).
How do I apply for Manufacturing jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.