Overview Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf…
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Village of Hammond, Wisconsin, United States · On-site
$216k–$240k/yr
Senior
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The role acts as a bridge between Customer Service, Reliability, and New Product Development to translate field feedback into actionable product improvements. It involves leading product field tests and managing the communication of technical reliability findings to service teams and customers.
Requirements
A high school diploma is required, with a bachelor's degree in business or quality preferred. Candidates must possess strong analytical skills and experience working directly with customers or service organizations.
Full job description
Overview
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
The Customer Service Reliability Lead serves as a critical bridge between Customer Service, Reliability, and New Product Development. This role ensures that real-world customer, service, and field test feedback is systematically captured, analyzed, and translated into actionable insights that improve product reliability, reduce field failures, and enhance the customer experience.
This position leads Customer Service involvement in product field tests and reliability initiatives, acting as the primary coordinator for customer-facing reliability activities. The role combines analytical rigor, cross‑functional leadership, and direct customer interaction to ensure that emerging issues are identified early, communicated clearly, and resolved efficiently. By translating the voice of the customer into reliability priorities—and technical solutions back into clear guidance—the Customer Service Reliability Lead helps protect product quality and brand reputation, particularly within a premium, luxury product environment.
Systematically capture and route feedback from owners, customer care, technical support, field service, and the sales team to reliability and engineering teams.
Own reliability issue tracking from initial identification through resolution, maintaining accountability, clear progress records, and timely stakeholder communication.
Translate technical reliability findings into clear, actionable guidance for service teams, customer care representatives, and customers.
Serve as a direct point of contact for complex or high-impact customer reliability issues when escalation is required. Ensure the customer experience reflects a premium level of quality, empathy, and professionalism, especially during issue resolution.
Serve as the Customer Service lead for all product field tests, representing the customer perspective throughout planning, execution, and follow‑up. Coordinate customer-facing aspects of field tests, including participant recruitment, support, issue resolution, and service/installation coordination when needed.
Manage the field test consumer insights community by supporting participants as they provide feedback. Review and synthesize feedback, producing clear summary reports and retrospective recommendations.
Required Qualifications
High school diploma
Strong problem-solving and analytical skills, with the ability to translate complex data into clear insights and recommendations.
Excellent written, verbal, and interpersonal communication skills; ability to effectively communicate with both technical and non‑technical audiences.
Proven ability to work cross‑functionally and influence outcomes without direct authority.
Strong organizational skills with the ability to manage multiple priorities, projects, and stakeholders simultaneously.
Prior experience working directly with customers or service organizations.
Preferred Qualifications
Bachelor’s degree in business, quality, or a related field.
Strong technical aptitude and working knowledge of complex technical or mechanical products.
Experience supporting or managing product field tests, pilot programs, or customer engagement communities.
Background in premium or luxury products and an understanding of elevated customer experience expectations.
We value our employees by providing:
Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401 (K) savings and profit sharing
On-site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
Learn more about our robust benefits package here.
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Related keywords
Product ReliabilityField TestingCustomer ExperienceLuxury AppliancesRoot Cause AnalysisVoice Of The CustomerQuality AssuranceTechnical SupportCross-functional CoordinationIssue ResolutionConsumer InsightsPremium Brand Management
Icons of design and performance, Sub-Zero, Wolf, and Cove define excellence in food preservation, cooking, and dishwashing. Designed and engineered to last for decades, our brands carry forward standards established more than 80 years ago. Rooted in precision, craftsmanship, and uncompromising performance, they support how people cook, gather, and live.
Our story began when founder Westye Bakke sought a reliable way to store life-saving insulin for his young son. That urgency sparked a breakthrough in refrigeration and led to the founding of Sub-Zero Freezer Company in 1945. Bakke's commitment to quality continues under third-generation family leadership today.
The addition of Wolf brought professional-grade cooking into the home, drawing on decades of commercial kitchen expertise. Cove completed the kitchen suite with dishwashers developed through extensive testing to deliver exceptional cleaning and drying performance.
Together, Sub-Zero, Wolf, and Cove elevate everyday living and entertaining. Chosen for the world’s finest homes, our appliances combine purposeful design with performance, so every kitchen becomes the heart of the home.
Offices: 4717 Hammersley Road, Madison, WI 53711, US · 6061 Basswood Drive, Fitchburg, WI 53719, US · 2866 Buds Drive, Fitchburg, WI 53719, US · 4295 N. Cotton Lane, Goodyear, AZ 85395, US · 3865 West Van Buren Street, Phoenix, AZ 85009, US
Based on 1268 listings with disclosed salaries, most manufacturing jobs in Wisconsin pay between $64k–$141k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Wisconsin right now?
There are currently 10,198 open manufacturing positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Wisconsin?
Companies currently hiring include Generac, Catalent, Oshkosh Delivery, Eaton, Milwaukee Tool, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Wisconsin?
Yes — 698 of the 10198 open manufacturing positions offer remote or hybrid work (127 remote, 571 hybrid).
How do I apply for Manufacturing jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.