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Skills: SAP S/4HANA SD, Order-to-Cash (O2C), Process Optimization, Functional Specifications, Fit-Gap Analysis
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Act as a business-facing expert responsible for governing, optimizing, and supporting Sales & Distribution (SD) processes within SAP S/4HANA. The role bridges the gap between business stakeholders and IT teams to ensure standardized Order-to-Cash processes and successful system implementations.
Requirements
Requires a Bachelor's degree or equivalent experience and at least 2 years of SAP SD/Customer Service experience, preferably with S/4HANA. Candidates must have proven experience in O2C process optimization and be willing to travel up to 50%.
Full job description
Company Description
Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.
ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 39,000 employees in more than 40 countries and sales of some 6.4 billion euros (2024), the global industrial partner is active with core branches in Asia, Europe and North and South America.
Are you ready to shape the future with us?
Job Description
Position Summary
In this role, you will be a business-facing expert responsible for governing, optimizing, and supporting Sales & Distribution (SD) processes within the SAP S/4HANA environment. This role acts as part of the SAP Implementation Team that acts as the critical bridge between business stakeholders and IT/SAP teams, ensuring that local Order-to-Cash (O2C) processes are standardized, efficient, and aligned with business objectives.
This position will play a key role in S/4HANA local/ business area (BA) implementations, enhancements, and continuous improvement initiatives, driving process excellence across sales order management, pricing, delivery, billing, and customer master data.
This role is Hybrid 3 days a week at any ContiTech site in the US.
HOW YOU WILL MAKE AN IMPACT
Process Ownership & Governance
Own and standardize local end-to-end Order-to-Cash (O2C) processes (order entry, delivery, billing, invoicing, returns).
Drive harmonization of SD processes across regions, plants, and distribution centers.
Ensure alignment with BA/ global templates, best practices, and compliance requirements.
Creator and owner of the local and business area repository for SAP work instructions developed by applying business knowledge to SAP processes.
SAP S/4HANA SD Expertise
Act as the functional expert for SAP SD in S/4HANA.
Ensure proper integration with MM, FI, and logistics processes
Business–IT Interface
Translate business requirements into SAP functional specifications.
Serve as the primary liaison between business users and SAP/IT teams
Support workshops, fit-gap analysis, and solution validation for local and BA projects.
Implementation, Testing & Quality Assurance
Lead SD workstream for local activities in S/4HANA implementations and rollouts.
Ensure proper cleansing and validation of data under the core SD elements.
Support, define and execute functions related to:
Fit Gap Analysis, Test Scenarios, Testing (unit, integration, UAT, etc.), Cutover & Hyper-care
Validate system changes to ensure alignment with business processes.
Ensure data accuracy and process stability before go-live
Contribute and test for local/ BA process and system enhancements.
User Training & Adoption
Act as a trainer and Subject Matter Expert for business users.
Develop local and BA training materials and SOPs.
Drive user adoption and best practice usage across the organization.
Operational Support & Continuous Improvement
Provide support for SD-related issues and root cause analysis.
Identify process inefficiencies and drive improvement initiatives.
Ensure system performance and continuous optimization of sales operations.
Creation of IT work request after troubleshooting and manage the completion and communication of status to completion with business users for SAP
Qualifications
WHAT YOU BRING TO THE ROLE
Bachelor’s degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+years of experience in lieu of a degree
2+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
Experience in SAP or SAP S/4HANA implementations or rollouts
Proven experience in Order-to-Cash process optimization
SAP SD or S/4HANA certification (preferred)
Proven leadership, communication, presentation, and stakeholder management skills.
Up to 50% travel required
ADDITIONAL WAYS TO STAND OUT
Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM.
5+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
Experience in global or multi-site implementations.
Familiarity with data migration, system integrations, testing strategies, and change management frameworks.
SAP S/4HANA SD configuration and Fiori apps
Integration with MM, FI, and supply chain processes
Understanding of IDOCs, interfaces, and data flows
Key Competencies
Strategic Planning
Training
Change Management
Problem Solving
Conflict Resolution
Decision Making
Communication & Presentation Skills Process standardization and continuous improvement
Strong ownership and accountability mindset
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
Additional Information
THE PERKS
· Immediate Benefits
· Paid Time Off
· Tuition Assistance & Employee Discounts
· Employer 401(k) Match
· Competitive Bonus Programs
· Employee Assistance Program
· Future Growth Opportunities, including personal and professional
· And many more benefits that come with working for a global industry leader!
EEO-Statement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
Ready to drive with Continental? Take the first step and fill in the online application.
Referral Bonus : Yes
Leadership Level: Leading Self
Legal Entity: ContiTech USA, Inc. (2006)
Working Time: Full Time
Related keywords
SAP S/4HANASAP SDOrder-to-CashO2CFit-Gap AnalysisUATCutoverHyper-careFioriIDOCsMMFIPPEWMTMSOP
Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.
- 💛 Our Netiquette 💛 -
The purpose of our LinkedIn page is to offer information about products and solutions at Continental, about our company culture and about our actions and initiatives. Moreover, we would like to provide you with quick and easy contact for your questions and comments related to the above mentioned topics. We emphasize the importance of an appropriate and respectful style when communicating on our page and therefore we established the following community rules:
- Please post only comments related to the topics covered by this page.
- Treat each user in a respectful way, as you expect to be treated as well. Abusive language, aggression and bullying are not allowed on our page.
We therefore reserve the right to remove posted comments or any other content from this site:
- which is offensive or abusive,
- includes a commercial benefit or unwanted advertising messages,
- violates the rights of third parties as well as the right to intellectual property,
- which is irrelevant or misleading
- which is a spam (repeated duplicate posting)
- for any other reason deemed necessary to create a helpful and respectful community
The comments on our contributions reflect the opinion of individual users. Our LinkedIn page is frequently checked for possible violations as mentioned above. However, ongoing inspection of the content of the posted comments is not reasonable without concrete indication of a (legal) violation as mentioned above. We will immediately remove the relevant links if they are found to violate any aforementioned law or principle.
Offices: Continental-Plaza 1, Hannover, Lower Saxony 30175, DE · Vahrenwalder Str. 9, Hanover, DE · 2 Bull Temple Road, Bengaluru, Karnataka 560018, IN · VDO Straße 1, Babenhausen, Hessen 64832, DE · Wolf-Heidenheim Straße 12, Frankfurt am Main, Hessen 60489, DE
Global Automotive SupplierTiresSoftware DevelopmentAutomated DrivingDriver Assistance SystemsGlobal Industrial SupplierInternet of ThingsBlockchainConnectivitycontinental engineering services
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There are currently 13,355 open manufacturing positions in Ohio listed on Clera. New openings are added daily as companies post roles.
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