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Full-time
bachelor degree
Retirement Savings (401K Match), Employer Contribution, 20 Days Annual PTO, Life Insurance, Disability Insurance, Health Insurance (Medical, Prescription, Dental and Vision)
Posted 31d ago
~40 hrs/week
Responsibilities
Manage inside sales and account responsibility for precious metal and Nitinol products, handling quotations, order entry, and invoice processing. Act as a primary liaison between the business unit and industrial customers to ensure needs are met and complaints are resolved.
Requirements
A bachelor's degree is desired, and previous customer service experience is essential. Candidates must be highly computer literate and possess strong communication and organizational skills.
Full job description
World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Customer Service Representative you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.
Direct account responsibility for inside sales of precious metal, precious metal products, and Nitinol products within assigned industrial market sector via telesales role. Direct responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within assigned product group. Incumbent must be responsive to customers’ requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms.
The role:
As a Customer Service Representative, you will help drive our goals by:
Acts as a liaison between Johnson Matthey business unit and customers to facilitate and enhance working relationships to insure customer needs are met
Responsible to assist with the achievement of planned revenue, account development and implementation for products and services manufactured by the business unit
Obtains, communicates, and identifies opportunities, competitive information, customer needs, trends and influences on accounts
To interact daily with industrial customers to provide outstanding customer service for the products and services of Platinum Group Metal Services through telephone/email contact with customers.
Act as liaison between JMI departments and customers to facilitate working relationships and ensure that customer needs are understood and communicated.
Accurately quote prices.
Order entry and verification of the customer’s written purchase order, order confirmation, and invoice must be complete within 24 hours of receipt.
Respond to all standard quote requests within 24 hours. Contact customer within specified time period to assist in follow-up on quotes.
Coordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.
Coordinate resolution of all customer complaints on a timely basis in such a way as to result in improved customer relations.
Direct monitoring of customer metal consignment balances/metal deals to ensure adequate quantity of metal is present to meet the business unit’s financial and production requirements.
Assist in budgeting process and monthly forecasting process by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting.
Maintain a business and technical awareness for those products assigned to the Customer Service Representative.
Interface with Customer Service Manager/ Sales Manager to expedite flow of pertinent information and coordinate response to customer needs.
Key Skills the will help you succeed in this role:
Bachelor’s Degree - Desired
Customer service experience - Essential
Excellent communication and active listening
Ability to build strong collaborative relationships
Ability to multi-task, prioritize, and manage time effectively
Strong organizational skills
High attention to detail
Highly computer literate with exceptional Microsoft Word, Excel and PowerPoint skills
Even if you only match some of the skills, we’d love to hear from you to discuss further!
What we offer:
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits , including health, life, disability and retirements plans that support our employees’ financial and physical wellbeing, such as:
Retirement Savings (401K Match, plus an additional Employer Contribution)
20 days annual PTO (varies for shift- based roles)
Life and Disability Insurance
Health Insurance (Medical, Prescription, Dental and Vision)
Voluntary Benefits
Wellbeing Programs and Incentives
Tuition Assistance
Parental Leave
Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
For any queries or accessibility requirements, please contact [email protected]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.
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To submit your application, please click the "Apply" button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Related keywords
Inside SalesTelesalesPrecious MetalsNitinolOrder EntryS&OP Demand ForecastingCustomer Relationship ManagementSustainable TechnologyNet-ZeroPlatinum Group Metal ServicesAccount DevelopmentCost EstimatingMetal Consignment
Johnson Matthey (JM) is a world leader in platinum group metals (PGMs). For over 200 years, we have used advanced metals chemistry to tackle the planet’s biggest challenges.
Many leading energy, chemicals and automotive companies depend on our technology and expertise to decarbonise, reduce harmful emissions and improve their sustainability.
Our purpose, ‘Metals that matter, for a healthier world’, is rooted in our foundation, and alludes to the positive impact our solutions bring to people, communities and the environment.
PGMs are the metals that matter. From improving air quality and enabling clean energy and transport, to advancing cancer diagnostics, our products and services are helping to create a healthier and more resilient world.
And as the largest recycler of PGMs, we're embedding circularity at scale to help maintain a sustainable supply of these critical materials for the future.
Offices: 5th Floor, 2 Gresham Street, London, Greater London EC2V 7AD, GB · Orchard Road, Royston, Hertfordshire SG8 5HE, GB · Otto-Volger-Straße 9b, Sulzbach, Hesse 65843, DE · Belasis Avenue, Billingham, England TS23 1LB, GB · Technology Centre, Blounts Court, Sonning Common, Reading, England RG4 9NH, GB
Based on 1036 listings with disclosed salaries, most manufacturing jobs in Indiana pay between $65k–$159k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Indiana right now?
There are currently 8,021 open manufacturing positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Indiana?
Companies currently hiring include Carvana, Eli Lilly and Company, Lippert Components Manufacturing, Inc., Cummins Inc., Amcor, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Indiana?
Yes — 409 of the 8021 open manufacturing positions offer remote or hybrid work (99 remote, 310 hybrid).
How do I apply for Manufacturing jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.