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Tempe, Arizona, United States · On-site
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Tempe, Arizona, United States · On-site
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Tempe, Arizona, United States · On-site
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Tempe, Arizona, United States · On-site
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Tempe, Arizona, United States · On-site
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Tempe, Arizona, United States · On-site
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Tempe, Arizona, United States · On-site
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Tempe, Arizona, United States · On-site
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The Director of Front Office oversees the Front Desk, Concierge, and Ideal Services teams to ensure maximum operating efficiency. They are responsible for managing staff schedules, payroll, and guest recovery while coordinating closely with Housekeeping, Finance, and Sales departments.
Candidates must have previous Front Office management experience in a high-end resort or large property environment. Proficiency in Property Management Systems, specifically Opera, and the ability to work flexible shifts including weekends and holidays are required.
Omni Tempe Hotel at ASU
Director of Front Office
Overview:
The Director of Front Office will oversee the Front Desk, Concierge and Ideal Services teams. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates.
Responsibilities:
Assist Lead morning standups with Resort Leadership team
Report directly to the Director of Rooms
Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge and Ideal Service Phone Operators
Provide support to Guest Services Manager who oversees Bell, Valet, Transportation and Loyalty
Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially.
Insure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels:
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
Checking Guests In and Out of the resort
Providing lobby support during peak hours
Assisting Valet and Bell with heavy arrivals or departures
Assist Concierge team with reservations
Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.
Support team by:
Creating schedule
Completing payroll timely
Providing on going training to current associates
Create training plans and schedules for newly hired associates
Hold daily stand up meetings
Hold monthly All Together Get Together meetings
Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs
Handle guest complaints maintaining a satisfactory impression with the guest
Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings.
Qualifications:
Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property
Must be able to navigate the interior and exterior of the resort.
Must have experience with Property Management Systems (Opera experience preferred)
Must be able to work flexible shifts, including weekends and holidays.
Must have excellent organizational, supervisory, customer service skills.
Must be able to work well under stressful situations and handle challenges in a professional manner.
Must be able to walk and stand for extended periods of time - up to 8 hours per day.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
Offices: 4001 Maple Ave, Dallas, TX 75219, US
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