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Full-time
professional certificate
Posted 5d ago
~40 hrs/week
Responsibilities
This role involves managing tax refund counter staff at a department store to ensure high customer satisfaction and accurate processing of tax-free forms. The leader is responsible for preparing reports, preventing fraud, and maintaining strong relationships with internal departments and merchants.
Requirements
Candidates must have a background in business or commercial education and proven experience in face-to-face customer service and leadership. Proficiency in Japanese is required, with preference given to those with additional language skills in English, Chinese, or Korean.
Full job description
Nature and aim of the position
This position is responsible for managing the tax refund counter staff at Department Store.
This role involves providing leadership to temporary and part-time refund staff.
Must be dedicated to Department store service and customer satisfaction.
Main duties and responsibilities
Verify and refund Tax Free Forms
Enhancing customer satisfaction
Preventing refund error and fraud
Prepare reports as needed
Adhering to Global Blue and Merchant’s policies, guidelines and procedures
Supporting and maintaining strong relations with the department store
Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year.
For more information, please visit globalblue.com and shift4.com.
Offices: Rue des Fléchères 7a, Signy-Avenex, Vaud 1274, CH
How many Management & Leadership jobs are open in Shinjuku, Japan right now?
There are currently 48 open management & leadership positions in Shinjuku, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Shinjuku, Japan?
Companies currently hiring include Rakuten, Qnity, Inc., Ten Lifestyle Group, Abbott, Aeolus Robotics, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Shinjuku, Japan?
Yes — 37 of the 48 open management & leadership positions offer remote or hybrid work (26 remote, 11 hybrid).
How do I apply for Management & Leadership jobs in Shinjuku, Japan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.