Budapest, Central Hungary, Hungary · On-site
What you will do. A glimpse in your role: As an Application Support Engineer, you will play a critical role in ensuring the reliability, stability, and smooth operation of our in‑house DBO applications, built on modern .…
Skills: PowerShell, Bash, .NET, C#, REST APIs
Riyadh, Riyadh Region, Saudi Arabia · On-site
Key responsibilities • Communication with customers in written and via phone with defined SLA (response time) and quality standards • Keeping records of customer´s interaction and contacts • Researching required informat…
Skills: Customer Service, Communication, Problem Solving, Salesforce, MS Office
Riyadh, Riyadh Region, Saudi Arabia · On-site
Key responsibilities • Communication with customers in written and via phone with defined SLA (response time) and quality standards • Keeping records of customer´s interaction and contacts • Researching required informat…
Skills: Customer Service, Communication, Salesforce, Problem Solving, Analytical Skills
Sapporo, Ishikari Subprefecture, Japan · On-site
Nature and aim of the position This position is responsible for managing the tax refund counter staff at CIRC. This role involves providing leadership to temporary and part-time refund staff. Must be dedicated to custome…
Skills: Team Leadership, Customer Service, People Management, Tax Refund Processing, Reporting
Helsinki, Uusimaa, Finland · On-site
To support and strengthen our international and dynamic IT team we are now looking for a Field Service Engineer to join our team in Helsinki/Stockholm. As a Field Service Engineer you will be focused on supporting IT sys…
Skills: Windows 11, Android, Apple products, O365 support, Azure
Shinjuku, Japan · On-site
Nature and aim of the position This position is responsible for managing the tax refund counter staff at Department Store. This role involves providing leadership to temporary and part-time refund staff. Must be dedicate…
Skills: Leadership, Customer Service, Team Management, Conflict Resolution, Reporting
Frankfurt, Hesse, Germany · On-site
- Checking tax-free forms for completeness in accordance with tax law and Global Blue guidelines. - Refunding the payment amount in accordance with Global Blue guidelines, including checking travellers' eligibility for t…
Skills: Tax-free form processing, Cash handling, Fraud prevention, Customer service, MS Office
Copenhagen, Capital Region of Denmark, Denmark · On-site
MANAGING DIRECTOR Who we are: At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping ex…
Skills: Strategic leadership, Business development, Operational management, Stakeholder management, Negotiation
Tokyo, Japan · On-site
Purpose of the role Join Global Blue as Systems Analyst to deliver the cutting-edge Tax-Free Solutions that power international traveller shopping experiences. In this role, you will oversee critical backend services and…
Skills: Application Support, Systems Analysis, Incident Management, Problem Management, Scripting
Munich, Bavaria, Germany · On-site
Who we are: Global Blue by Shift4 Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. Powering billions of transactions annually for hundreds of thousands of busi…
Skills: Lead Generation, Prospecting, Account Management, CRM Proficiency, Negotiation
Clermont-Dessous, Nouvelle-Aquitaine, France · On-site
Avertissement : Postes ouverts sur Marseille pour la couverture de la région Provence-Alpes-Côte d'Azur. Des déplacements réguliers sont à prévoir sur le territoire attribué. Qui sommes-nous : Global Blue by Shift4 Shift…
Skills: Field Sales, Lead Generation, Closing, CRM Management, Negotiation
Clermont-Dessous, Nouvelle-Aquitaine, France · On-site
Avertissement : Postes ouverts sur Lyon pour la couverture de la région Rhône-Alpes. Des déplacements réguliers sont à prévoir sur le territoire attribué. Qui sommes-nous : Global Blue by Shift4 Shift4 (NYSE : FOUR) redé…
Skills: Field Sales, Prospecting, Closing, CRM Management, Negotiation
Tokyo, Japan · On-site
Purpose of the role The Counter Area Manager is to manage all Central Issuing and Refund Counters (CIRC) in Japan from setup, implementation to daily operations. As a key management role, this includes the management of …
Skills: Team Management, Area Management, Customer Service, Stakeholder Management, Negotiation
Paris, Ile-de-France, France · On-site
Avertissement : Postes ouverts sur Levallois-Perret pour la couverture de la région parisienne. Des déplacements réguliers sont à prévoir sur le territoire attribué. Qui sommes-nous : Global Blue by Shift4 Shift4 (NYSE :…
Skills: Field Sales, Prospecting, Closing, CRM Management, Negotiation
Porto, Portugal · On-site
What you will do. A glimpse in your role As a Senior IT Auditor, you’ll be at the heart of our SOX compliance efforts, strengthening the internal control environment of a fast‑growing, NYSE‑listed global company. You’ll …
Skills: SOX Compliance, IT General Controls, IT Audit, Risk Assessment, Control Testing
Gallarate, Lombardy, Italy · Hybrid
What you will do. A glimpse in your role: As a Commercial Business Analyst within the Global Accounts Sales Support organisation, you will play a key role in ensuring the accuracy, efficiency, and reliability of commerci…
Skills: Data Analysis, CRM Management, Business Intelligence, Advanced Excel, Stakeholder Management
Gallarate, Lombardy, Italy · On-site
What you will do. A glimpse in your role: Set up, standardize and automate reporting processes to monitor team production using the most appropriate BI tools.Act as the BI expert within the Global Accounts Support Team, …
Skills: Business Analysis, Data Analysis, Power BI, MicroStrategy, MS Office
Florence, Tuscany, Italy · On-site
Main duties and responsibilities Verify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global B…
Skills: Customer Service, Cash Handling, English Fluency, Office Software, Fraud Prevention
Porto, Portugal · On-site
Fixed-term contract position: 4 Months What you will do. A glimpse in your role: As a Creative Designer, you will play a key role in supporting the Global Blue by Shift4 rebranding project, ensuring the successful rollou…
Skills: Print Design, Typography, Brand Identity Systems, Adobe InDesign, Adobe Illustrator
Budapest, Central Hungary, Hungary • On-site
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Provide L2 application support to ensure the high availability and stability of in-house DBO applications. Collaborate with cross-functional teams to troubleshoot production issues, optimize observability, and improve operational excellence.
Requires a university degree in Computer Science or IT and over 5 years of experience in application support or production operations. Proficiency in .NET, SQL, Kubernetes, and scripting languages is essential.
As an Application Support Engineer, you will play a critical role in ensuring the reliability, stability, and smooth operation of our in‑house DBO applications, built on modern .NET, Angular, and MSSQL architectures. You will work close to production systems, supporting distributed, event‑driven platforms and continuously improving operational excellence.
You will collaborate closely with Developers, QA, DevOps, UX, and Product teams to investigate issues, optimize operability, and drive continuous service improvements. This role requires strong analytical thinking, clear communication, operational awareness, and a passion for automation and developer experience.
Provide L2 application support, ensuring high availability, resilience, and operational continuity of production systems.
Troubleshoot complex production issues using logs, dashboards, metrics, and traces, applying deep system knowledge to resolve incidents efficiently.
Support Kubernetes-based workloads, including pod diagnostics, log analysis, restarts, probes, networking, and scaling behavior.
Investigate backend and API issues, event‑driven flows using RabbitMQ, and database‑related problems in MSSQL.
Collaborate in incident response, post‑incident reviews, root‑cause analysis, and continuous improvement initiatives.
Maintain and continuously improve runbooks, SOPs, and internal knowledge bases.
Participate in release validation and operational readiness reviews to ensure production stability.
Create, understand, and maintain basic automation scripts using PowerShell and Bash to reduce manual operations.
Contribute to DevOps and Developer Experience (DevEx) improvements, including CI/CD reliability, deployment consistency, and environment stability.
Enhance observability and service telemetry through actionable alerts, dashboards, and monitoring improvements.
Apply secure‑by‑design principles, following OWASP guidelines, OIDC/OAuth2 standards, and compliance requirements.
Leverage AI‑assisted tools for scripting, log analysis, diagnostics, and documentation—while critically validating outputs.
Participate in on‑call rotations, out‑of‑hours deployments, and incident support when required.
You have strong analytical and problem‑solving skills with a structured approach to incident investigation.
You are comfortable working in production environments and understand the operational impact of your actions.
You communicate clearly and effectively, adapting technical topics for different audiences.
You work well independently and thrive as part of a cross‑functional, multicultural team.
You are proactive, curious, and motivated by continuous improvement.
You enjoy working in regulated and high‑availability environments.
Scripting and automation using PowerShell and Bash.
Strong understanding of .NET‑based services, including API behavior, configuration, logging, diagnostics, and C# fundamentals.
Hands‑on experience with REST APIs and tools such as Postman.
Solid SQL skills (preferably MSSQL): query writing, debugging, and data validation.
Experience with RabbitMQ, including message flows, retries, DLQs, and event‑driven troubleshooting.
Log analysis and monitoring using Splunk, including writing queries and building dashboards.
Kubernetes fundamentals: pods, events, probes, restarts, configs, and scaling.
Observability concepts: logs, metrics, traces, and dashboard‑driven analysis.
CI/CD fundamentals, including troubleshooting pipelines and quality gates.
Experience with deployment tools such as Jenkins.
Security awareness, including OWASP basics, OIDC/OAuth2 flows, and secure secret handling.
AI‑assisted operational work: log insights, script drafting, and documentation support.
Strong administrative experience with ticketing systems such as Jira, ServiceNow, Xurrent, or similar.
Frontend debugging experience using browser developer tools and a basic understanding of JavaScript.
Experience in financial services or PCI‑DSS regulated environments is a strong plus.
Solid experience with Microsoft Office tools, Active Directory, and Windows Server.
University degree in Computer Science, IT, Engineering, or equivalent practical experience.
5+ years of experience in application support or production operations.
Hands‑on experience supporting distributed systems in modern Agile environments.
Exposure to ITIL or service management practices (ITIL Foundation preferred).
Strong English communication skills, both written and verbal.
At Global Blue, great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can expect:
A role in a fast‑growing, international company
Opportunities for professional development and career growth
A multicultural workplace, collaborating with colleagues across regions
An inspiring team and a dynamic, forward‑thinking culture
A range of employee benefits, including:
Employee referral program
Team‑building activities and events
Annual Christmas Party and more
We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work‑life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value collaboration, innovation, client satisfaction, and shared success.
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Job‑related scams are becoming increasingly common. To stay safe, please follow these guidelines when applying:
Submit applications only through official Global Blue channels. We do not use any third‑party services or platforms for recruitment.
Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees.
We will never ask for payment or personal financial information during the hiring process. If anyone requests this, it is a scam — report it immediately.
Enjoy the Journey
Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.
Offices: Rue des Fléchères 7a, Signy-Avenex, Vaud 1274, CH
Enjoy the Journey
Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.
Offices: Rue des Fléchères 7a, Signy-Avenex, Vaud 1274, CH
