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The Banquet Manager coordinates all food and beverage delivery for hotel functions and manages the planning and execution of events like weddings and corporate meetings. This includes supervising banquet staff, managing budgets, and ensuring high standards of customer service and safety compliance.
Candidates should have a high school diploma or equivalent and possess strong customer service, prioritization, and time management skills. Reliable transportation and a strong attention to detail are required for this role.
Job DetailsLevel: ExperiencedJob Location: Richmond, VA 23235Salary Range: $50,000.00 - $55,000.00 Salary/year
The Banquet Manager is responsible for coordinating the delivery of all food and beverage for functions held in the Hotel and all details pertaining to functions being held in all Banquet and Meeting rooms in keeping with the standards prescribed by management. The Banquet Manager is responsible for planning, organizing, and executing events such as weddings, corporate meetings, conferences, parties, and other special occasions held within a banquet facility.
Coordinate with clients to understand their event requirements, including menu selection, room setup, audiovisual needs, and special requests.
Plan and execute all aspects of the event, including scheduling, staffing, and logistics.
Ensure that events are executed smoothly and according to the client's specifications.
Recruit, train, and supervise banquet staff, including servers, bartenders, and support staff.
Assign duties and responsibilities to staff members and ensure they are adequately trained to perform their tasks efficiently.
Manage staff schedules to ensure appropriate coverage for events.
Provide excellent customer service to clients before, during, and after events.
Address any concerns or issues raised by clients promptly and effectively.
Anticipate the needs of clients and guests to ensure a positive experience.
Develop and manage event budgets, including food and beverage costs, staffing expenses, and other event-related expenditures.
Monitor expenses and revenues to ensure events are profitable and within budget.
Coordinate with vendors such as caterers, florists, decorators, and entertainers to ensure all aspects of the event are coordinated seamlessly.
Negotiate contracts with vendors to obtain competitive pricing and ensure quality service.
Ensure compliance with health and safety regulations, including food safety standards and fire codes.
Implement procedures to maintain cleanliness and sanitation in banquet facilities.
Assist in marketing efforts to promote banquet facilities and attract clients for events.
Participate in sales presentations and tours for potential clients.
Maintain accurate records of event bookings, payments, and correspondence.
Prepare reports on event performance, financials, and customer feedback.
Handle any issues or emergencies that arise during events, such as equipment malfunctions, staffing shortages, or guest complaints.
Identify areas for improvement in banquet operations and implement strategies to enhance efficiency, quality, and customer satisfaction.
Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a role model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.
High school diploma, GED certification or equivalent experience preferred.
Must have basic Reading, Writing, and Math skills.
Must have reliable transportation to and from work
Customer Service Skills required.
Prioritization and time management skills required.
Must have a strong attention to detail
Who are we looking for?
Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!
Why Should You Work for Shamin Hotels?
Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/
Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details!
Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Shamin Hotels owns and operates over 70 hotels across 5 states with a dedicated team of 3,000+ associates.
Shamin Hotels is the largest hotel owner and operator in Virginia, with a 45+ year history and extensive portfolio spanning 79 hotels, 10,000+ rooms, and 2+ million customers served per year across Virginia, New York, Maryland, Florida, and North Carolina. Shamin invests in trusted brands and cultivates each classic hotel with signature touches, resources, styles, and services to enhance the routine business meeting or unique special occasion.
Offices: 1001 Boulders Pkwy, Richmond, Virginia 23225, US
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