C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
Skills: Python, Java, JavaScript, Generative AI, Large Language Models
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
Skills: Go-To-Market Strategy, Proposal Development, Value Modeling, Pricing Strategy, Market Research
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
Skills: Product Management, Platform Strategy, API Design, SDK Development, Distributed Systems
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operat…
Skills: IT Strategy, Cybersecurity, Cloud Architecture, Enterprise Systems, AI/ML Workloads
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About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies s…
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ABOUT RETELL AI Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls …
Assistant Principal of Student Supports (SPED) - Redwood City
Redwood City, California, United States · On-site
$105k–$116k/yr
Senior
About KIPP NorCal We are a thriving nonprofit network of 23 free, public charter schools open to all students. At KIPP, we believe all children should grow up free to create the future they want for themselves and that s…
Ambrosia Energy Ambrosia Energy is on a mission to make solar + battery systems the fastest-to-deploy and most cost-effective energy source in the US and beyond. As global energy demand surges—driven by the rapid rise of…
Skills: Payroll administration, Bookkeeping, Accounting, Human resources operations, Equity management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$180k–$230k/yr
Full-time
bachelor degree, postgraduate degree
Health Insurance, Competitive Compensation Package, Equity Plan
Posted 11d ago
~40 hrs/week
Responsibilities
Lead the global Customer Support team to deliver world-class support for enterprise AI products. Collaborate with Engineering and Product leaders to refine support processes and drive the resolution of urgent customer issues.
Requirements
Requires a Bachelor's degree in a STEM field and at least 6 years of leadership experience in enterprise SaaS or PaaS customer support. Must possess strong business acumen and the ability to develop support strategies in a fast-paced environment.
Full job description
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI
C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for enterprise AI products, working alongside a team of product experts who set the standard for customer success.
Responsibilities
Lead the growing global C3 AI Customer Support team.
Refine customer support process requirements and best practices for supporting new C3 AI products.
Measure success criteria and implement changes needed if expected targets are not met.
Deliver regular product upgrades, monitoring and diagnostics, bug fixes and minor customer-specific product enhancements.
Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success.
Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience.
Collaborate with Products, Engineering, and Services leaders to refine customer support processes based on key metrics.
Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives.
Qualifications
Bachelor's degree required from a 4-year university, with a focus on science, technology, engineering, math, or equivalent.
Graduate degree preferred.
At least 6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS).
Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products.
Experience writing logical, detailed, and complete product support requirements.
Able to develop and effectively communicate a support strategy and roadmap.
Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment.
Strong business acumen and quantitative and analytical problem-solving skills.
Outstanding team player with the ability to coordinate people and activities across multiple functional areas.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
California Base Pay Range
$180,000—$230,000 USD
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Related keywords
Enterprise AISaaSPaaSCustomer SuccessCustomer Support EngineeringC3 AI PlatformGenerative AIDigital TransformationSupport RoadmapKPIsSTEM
At C3 AI, we put your data to work for you.
Our mission is to help organizations anticipate challenges, optimize operations, and achieve measurable results — all powered by the most advanced AI technology available.
Whether it’s getting ahead of supply chain delays, reducing energy costs while tracking sustainability goals in real time, or connecting disparate health record systems to improve patient care, C3 AI delivers solutions that drive impact across industries.
We are the only provider of generative AI built specifically for the enterprise. C3 Generative AI works seamlessly with our proven C3 Agentic AI Platform and portfolio of turnkey, industry-specific applications — solutions that have already transformed how dozens of complex organizations operate.
By combining cutting-edge AI, deep industry expertise, and proven scalability, C3 AI empowers customers worldwide to unlock new efficiencies, accelerate innovation, and lead in the era of the intelligent enterprise.
Offices: Redwood City, California 94063, US · 200 George Street, L32, Sydney, NSW 200, AU · Paris, Île-de-France 75008, FR · Piazza Carlo Magno, 21, Rome, Latium 00162 , IT · New York, NY 10018, US
Generative AIAIEnterprise AIGenAIAgentic AIand AI AgentsFinanceData IntegrationArtificial IntelligenceSoftware
How much do Management & Leadership jobs in Redwood City, CA pay?
Based on 356 listings with disclosed salaries, most management & leadership jobs in Redwood City, CA pay between $102k–$260k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Redwood City, CA right now?
There are currently 419 open management & leadership positions in Redwood City, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Redwood City, CA?
Companies currently hiring include Revolution Medicine, Delinea, Corcept Therapeutics, C3 AI, Box, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Redwood City, CA?
Yes — 225 of the 419 open management & leadership positions offer remote or hybrid work (44 remote, 181 hybrid).
How do I apply for Management & Leadership jobs in Redwood City, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.