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Philadelphia, Pennsylvania, United States · On-site
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$23/hr–$25/hr
Full-time
high school
Posted 8d ago
~40 hrs/week
Responsibilities
The Lead Patient Services Representative oversees and manages patient service representatives to ensure accurate registration and high-quality customer service. They are responsible for optimizing patient flow, managing schedules, and providing administrative support while performing direct patient service functions.
Requirements
Candidates must have a High School Diploma or GED and at least 3 years of administrative experience in an outpatient setting. Proficiency with Electronic Practice Management systems, insurance verification, and strong interpersonal skills are required.
Full job description
POSITION SUMMARY:
The Lead Patient Service Representative (LPSR) oversees and manages patient service representatives to maintain high levels of customer service and to ensure accurate patient registration. The LPSR will increase the patient’s experience and effective communication by providing excellent patient-centered customer service.
Team members are expected to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
LOCATION:
This position is fully on-site at our Abbottsford Falls location: 4700 Wissahickon Ave. Philadelphia PA 19144
ESSENTIAL DUTIES & RESPONSIBILITIES:
Supervise Primary Care Patient Service Representatives (PSR)
Ensure PSRs are following FPCSNs patient scheduling and registration policy
Ensure that PSR’s are performing and documenting all required registration tasks (demographics, insurance eligibility, SSF assessment, consents, copay collection, and open balance review.
Optimize scheduling and patient flow within primary care
Manage schedule for special populations and programs (ex: MAT, group homes, newborn, complex)
Ensure end-of-day reconciliation of the patient schedules/appointments
Ensure all appointments are reconciled
Ensure all patient collections are correctly documented in the EHR
Assist in resolving registration, tablet questions/issues/workflow
Oversee document management at the site (scanning/faxing)
Handles performance issues and participates in feedback with staff members, including performance evaluations, discipline and commendations.
Provide administrative support including managing inventory of supplies, acquisition of equipment/supplies, oversee incoming and outgoing mail and other service issues that impact on the delivery of service in primary care (flyers, confirmation calls.
Report call center issues to Practice Manager
Liaison with transportation to ensure excellent communication, high quality patient care and patient/staff satisfaction
Manage PSR bucket to ensure all phone notes are addressed daily
Oversee task manager to ensure registration errors are corrected and tasks are completed
Coordinate on-site specialist’s referrals and schedules accurately
Perform PSR functions (approx. 60%)
Data reporting
Provide regular data reporting to PSRs and PM
Work with PSRs to develop corrective action plans to improve performance
EXPERIENCE AND REQUIREMENTS: Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
High School Diploma/GED Minimum Education Needed
3 years of administrative experience in outpatient settings required
Previous experience with an Electronic Practice Management system
Experience with Medicaid, Medicare, MCOs payors; eligibility verification; payor portals
Experience with financial counseling with patients regarding copays, deductibles, sliding fee
Other Qualifications
Good intermediate mathematics skills
Familiarity with medical terminology
Computer Competency with proficiency in word processing
High level of patience, courtesy, and concentration
Outstanding interpersonal skills
Attention to detail
Outstanding verbal and written communication skills as well as listening skills
Ability to work well in a team
Exemplary problem solving and conflict resolution skills
Unconditional ability to maintain patient confidentiality
Exemplary organizational skills and ability to prioritize
Exhibit behaviors that align with FPCSN’s organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values
Support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
Ability to create space for staff and those we serve to feel physically and emotionally safe.
Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
Lifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
Stand or Sit (stationary position)
Walk
Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
See (detect, identify, recognize, inspect, assess)
Pushing or Pulling
Repetitive Motion
Reaching (high or low)
Kneel, Stoop, Crouch or Crawl (position self, move)
EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Family Practice and Counseling Services Network, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of three health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North and the Health Annex in the Southwest.
Mission: The Family Practice and Counseling Services Network (FPCSN) provides integrated, comprehensive health services to individuals and families across their lifespan. We promote a culture of respect, compassion, and collaboration to support the well-being of patients, staff, and the communities we serve. With a firm belief that quality healthcare is a right, not a privilege, we partner with our communities to deliver care that addresses the whole person ~mind, body, and spirit, while maintaining a commitment to excellence, sustainability, and trust.
FPCSN is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
Offices: 4700 Wissahickon Avenue, Building D, Suite 118, Philadelphia, PA 19144, US · 4700 Wissahickon Ave Ste 119, Philadelphia, PA 19144, US · 6120 B Woodland Ave, Philadelphia, PA 19123, US · 850 North 11th Street, Philadelphia, PA 19123, US
How many Management & Leadership jobs are open in Philadelphia, PA right now?
There are currently 3,598 open management & leadership positions in Philadelphia, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Philadelphia, PA?
Companies currently hiring include Temple Health – Temple University Health System, Aramark Healthcare+, Jefferson Health Plans, Publicis Groupe Holdings B.V., Comcast, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Philadelphia, PA?
Yes — 950 of the 3598 open management & leadership positions offer remote or hybrid work (252 remote, 698 hybrid).
How do I apply for Management & Leadership jobs in Philadelphia, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.