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Full-time
Competitive Base Salary, Free Access To Uprise Coaching, Flexible Working, 10 Paid Study Days Per Year, Weekly Internal Training, Learning Library Access
Posted 30d ago
~40 hrs/week
Responsibilities
Build trusted relationships with executives to identify and prioritize opportunities in AI, automation, and modern workplace technologies. Develop practical roadmaps and drive the adoption of new workflows to deliver measurable business outcomes for clients.
Requirements
Requires experience in consulting, customer success, or business transformation with a strong ability to translate strategy into practical outcomes. Candidates must have a practical understanding of Microsoft 365 and be actively building AI and automation solutions.
Full job description
If you're excited by the idea of helping organisations work smarter, not just supporting the technology they already have, this role as a Technical Account Manager specialising in our CORE offering could be exactly what you're looking for.
At First Focus, we believe great people do their best work when they're trusted, supported and given room to make an impact. We're Australia's #1 mid-market MSP, recognised by Cloudtango for nine consecutive years, with almost 500 people across Australia, New Zealand and the Philippines. We've built a culture that's collaborative, transparent and genuinely invested in helping our people grow, without unnecessary layers or bureaucracy getting in the way.
This role reflects one of our central values, Live Curiously. This role is all about asking better questions, challenging assumptions and helping clients discover smarter ways of working through AI, automation and modern workplace technologies. You can learn more about our values here:
If this sounds like the kind of challenge you're looking for, read on.
Technical Account Manager, CORE
CORE is First Focus's managed productivity service, helping organisations improve how work gets done through AI, automation, knowledge management and modern workplace technologies. Rather than measuring success by tickets closed or infrastructure maintained, we measure it by how much better our clients work.
We're looking for someone who can see beyond today's IT challenges and help clients design how work gets done tomorrow. You'll combine strategic thinking, technical understanding and commercial insight to uncover opportunities, drive adoption and deliver measurable business outcomes.
What you'll do
Build trusted relationships with executives, department leaders and operational teams.
Identify and prioritise opportunities across AI, automation, collaboration and process improvement.
Develop practical roadmaps aligned to business objectives.
Translate strategy into initiatives that deliver measurable outcomes.
Drive adoption of new technologies, workflows and ways of working.
Facilitate workshops, planning sessions and stakeholder discussions.
Build business cases and success measures for improvement initiatives.
Connect clients with the right specialists, platforms and solutions.
Track outcomes and continuously identify new opportunities for improvement.
What success looks like
Clients have a clear productivity and technology roadmap.
AI and automation initiatives move from ideas into daily use.
Employees adopt new tools and processes with confidence.
Manual effort is reduced and work becomes simpler.
Clients can clearly see the value delivered through CORE.
You are viewed as a trusted advisor rather than a service provider.
What you'll bring
You may come from consulting, customer success, business transformation, digital workplace, technology strategy or a similar advisory role. MSP experience or multi-client support is favourable.
We're looking for someone who can combine strategic thinking, commercial awareness and technical understanding to drive meaningful change.
You'll bring:
Experience working with senior business stakeholders.
Experience translating strategy into practical business outcomes.
Strong stakeholder engagement, facilitation and communication skills.
Experience driving adoption, capability uplift or organisational change.
The ability to identify and prioritise opportunities based on business value.
A practical understanding of Microsoft 365, AI, automation and modern workplace technologies.
Curiosity, initiative and a desire to continuously learn.
You need to be actively using and building AI and automation yourself. You don't need to be a developer, but you should be comfortable experimenting with new technologies, building simple solutions and understanding how different platforms fit together to solve business problems.
You'll help shape what's next.
CORE represents a different model for managed services. One focused on productivity, capability, and continuous improvement rather than maintaining the status quo.
If you're excited by the opportunity to help organisations adopt and get an ROI from AI, rethink how work gets done and influence the future of client advisory, we'd like to hear from you.
Why you'll love working at First Focus
Help shape how organisations adopt AI and modern workplace technologies in practical, measurable ways.
Work alongside experienced consultants, engineers and specialists who enjoy solving real business problems.
Join Australia's leading mid-market MSP with a strong reputation for innovation and long-term client partnerships.
Be trusted to make decisions, contribute ideas and influence client outcomes.
Build your career in a business that genuinely invests in learning, mentoring and professional growth.
Benefits
Competitive base only (no commission) salary package and other benefits.
Free access to Uprise with 1:1 coaching from qualified psychologists or counsellors.
Flexible working for work-life balance.
Never Stop Growing: 10 paid study days per year.
Weekly internal training and access to our learning library.
FastTrack mentoring program.
MAD (Making A Difference) Council supporting equality, charity and environmental initiatives.
Tesla company car option (conditions apply).
Regular social events and a genuinely supportive team culture.
If you're looking for an opportunity to help clients turn curiosity into capability, and ideas into measurable outcomes, we'd love to hear from you.
Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).
The Managed AI, IT, and Security Services Provider for SMBs.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2003
Headquarters
Mascot, New South Wales
LinkedIn followers
38,733
Your IT provider keeps the lights on. But is it making your business faster, smarter, or more productive?
That's the difference CORE makes. It's managed IT built for the AI era, combining everything your business needs to be productive into one partnership.
What CORE includes:
✓ AI implementation (Microsoft Copilot, ChatGPT, Claude, or our multi-model platform, Hatz)
✓ Business automation and workflow design
✓ Essential 8 Maturity level 1 aligned cyber security
✓ Data governance
✓ Managed SharePoint
✓ System maintenance and monitoring
✓ IT support with same day SLAs
✓ Technical account management
✓ Training and adoption built around your actual workflows
✓ Service requests under 4 hours included
Beyond CORE, First Focus also delivers cloud and infrastructure, connectivity, unified communications, IT strategy, software development, and procurement.
Rated Australia's #1 mid-market MSP for nine years running (Cloudtango).
One of the first OpenAI Services Partner in Australia and New Zealand.
400+ staff across Australia, New Zealand, and the Philippines. Over 800 businesses and 30,000 end users supported.
Every client gets a dedicated support pod that knows your environment, and a Technical Account Manager focused on your outcomes, not commissions.
Built for businesses with 20 to 200 staff across multiple locations. If you want IT that does more than just keep things running, let's talk.
LinkedIn account team:
Melissa Hoarau – Community Manager
Lars Asveld – Digital Marketer
Unnati Tayal – Marketing Coordinator
Brendan Ritchie – Chief Growth Officer
Offices: Level 7/189 Riordan Street, Suite 1, Mascot, New South Wales 2020, AU · 179 Queen Street, Suite 2, Level 7, Melbourne, Victoria 3000, AU · Level 11, 333 Ann St, Brisbane, QLD 4000, AU · Parmelia House, Level 15/191 St George's Terrace, Perth, WA 6000, AU · 139 Quay Street, Auckland, AUK 1010, NZ
Information Technology SolutionsManaged Service ProviderIT OutsourcingIT SupportCloud ServicesIT ConsultingPrivate CloudIT StrategyManaged CybersecurityManaged IT
How many Management & Leadership jobs are open in Perth, Australia right now?
There are currently 698 open management & leadership positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Perth, Australia?
Companies currently hiring include Fortescue, e2o, Deloitte, AECOM, Crown Resorts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Perth, Australia?
Yes — 277 of the 698 open management & leadership positions offer remote or hybrid work (5 remote, 272 hybrid).
How do I apply for Management & Leadership jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.