Job Summary We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsel…
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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
Manage the end-to-end renewal process for existing customers to ensure retention and identify upsell opportunities. Collaborate with internal teams to provide accurate quotes and maintain strong relationships with stakeholders.
Requirements
Requires 3-5 years of experience in a customer-facing or sales role. Must be fluent in both German and English, with proficiency in CRM software like Salesforce.
Full job description
Job Summary
We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.
This position can be based either in Cork, Ireland or Paris, France. Please indicate your preferred location when applying. Applicants for the Paris location must be fluent in French, both written and spoken.
Job Requirements
Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.
Education
A minimum of 3-5 years in customer-facing or customer service role.
Experience operating in a sales environment
Fluency in German (native) and English is mandatory
Familiarity with CRM software (e.g. Salesforce), MS OfficeDemonstrated aptitude to embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.
Making your data infrastructure more seamless, more dynamic, and higher performing than ever before.
Industry
Software Development
Company size
10,001+ employees
Founded
1992
Headquarters
San Jose, California
LinkedIn followers
784,077
Total funding
$1.3B
Build an intelligent data infrastructure with NetApp that brings it all together — a smarter way to let data thrive. Any application, any data, anywhere.
Offices: 3060 Olsen Dr, San Jose, California 95128, US · 800 Cranberry Woods Dr, Ste 300, Cranberry Township, PA 16066, US · 7301 Kit Creek Road, Research Triangle Park, NC 27709, US · Raj Bhavan Road, Bengaluru, Karnataka 560001, IN · 3718 N Rock Rd, Wichita, Kansas, US
How many Management & Leadership jobs are open in Paris, France right now?
There are currently 4,972 open management & leadership positions in Paris, France listed on Clera. New openings are added daily as companies post roles.
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