The IT Development Business Analyst serves as the primary liaison between ORNL Federal Credit Union's business units and the Enhancements & Integrations department. This role is responsible for identifying, analyzing, an…
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Full-time
bachelor degree, professional certificate
Posted 86d ago
~40 hrs/week
Responsibilities
The IT Development Business Analyst acts as a liaison between business units and the IT department to identify, document, and translate business needs into actionable technical requirements. They manage the enhancement backlog, facilitate stakeholder discovery sessions, and coordinate user acceptance testing to ensure solutions align with strategic goals.
Requirements
Candidates must have at least three years of experience in business analysis or product ownership, with demonstrated expertise in requirements gathering and process documentation. A bachelor's degree in a relevant field is required, along with familiarity with SDLC methodologies and financial industry regulations.
Full job description
The IT Development Business Analyst serves as the primary liaison between ORNL Federal Credit Union's business units and the Enhancements & Integrations department. This role is responsible for identifying, analyzing, and documenting business needs across the organization and translating them into clear, actionable requirements for technology solutions, including RPA, system integrations, core banking enhancements, digital channels, and other application developments.
This position is the key point of contact for evaluating enhancement opportunities, maintaining visibility into demand across the Credit Union, and helping prioritize initiatives based on business value, risk, and strategic alignment. The Business Analyst supports an efficient, controlled change process that improves member and employee experiences while remaining compliant with regulatory and internal standards.
Essential Functions & Responsibilities:
Serve as the primary contact for business units to submit, discuss, and refine ideas, enhancement requests, and technology-related issues.
Conduct discovery sessions, interviews, and workshops with stakeholders to understand current processes, pain points, and improvement opportunities.
Analyze business processes and workflows, documenting current state and recommending future state solutions that may include RPA, integrations, configuration changes, or new system capabilities.
Elicit, document, and validate business, functional, and non-functional requirements (e.g., BRDs, user stories, acceptance criteria, use cases, process maps).
Collaborate closely with the RPA & Automation Developer and other technical teams to ensure requirements are feasible, clearly understood, and properly translated into solution designs.
Maintain and manage an enhancement and integrations request backlog, including intake, triage, prioritization, and status tracking across all business units.
Partner with leadership to evaluate enhancement requests based on business value, risk, impact, effort, and alignment with strategic objectives.
Support creation of business cases, including cost/benefit analysis, impact assessments, and qualitative/quantitative justification for proposed enhancements.
Assist in solution design discussions, ensuring that proposed changes align with business needs, operational constraints, compliance requirements, and member experience goals.
Coordinate and support user acceptance testing (UAT), including test planning, test case development, and validation of solutions against requirements.
Develop and maintain clear documentation for process changes, system enhancements, and new workflows to support training, support, and audit needs.
Contribute to change management activities, including communication plans, stakeholder updates, and end-user readiness for new or updated solutions.
Monitor implemented enhancements and automations to confirm they deliver expected outcomes and gather feedback for continuous improvement.
Performs other job-related duties as assigned.
Work Experience:
Minimum three years of experience as a Business Analyst, Product Owner, or similar role in technology or operations is required.
Demonstrated experience in requirements gathering, process analysis, and documentation for system enhancements, integrations, and/or automation initiatives is required.
Familiarity with SDLC methodologies (Agile, Scrum, or Waterfall) and working with cross-functional IT and business teams is required.
Experience with business process mapping tools and techniques; exposure to low-code automation or RPA platforms is preferred.
Understanding of control, documentation, and audit considerations in regulated environments (e.g., NCUA, FFIEC, GLBA) is preferred.
Experience in financial services or credit unions is preferred.
Education and Certifications:
Bachelors degree in Business Administration, Information Systems, Finance, or in a closely related field, OR an equivalent combination of education, training, experience, or military experience is required.
Professional certifications such as CBAP, CCBA, PMI-PBA, or Agile/Product Owner certifications is preferred.
Other skills required:
Strong analytical and critical thinking skills with the ability to break down complex problems and propose practical, value-driven solutions.
Excellent communication skills, both written and verbal, with the ability to translate technical concepts into business language and vice versa.
Strong facilitation and stakeholder management skills, including the ability to navigate competing priorities and build consensus.
Highly organized with strong attention to detail and the ability to manage multiple requests, projects, and deadlines simultaneously.
Proactive, collaborative, and comfortable working with staff at all levels of the organization.
Related keywords
Business AnalystRPAAutomationSystem IntegrationSDLCAgileScrumWaterfallFinancial ServicesCredit UnionNCUAFFIECGLBACBAPCCBAPMI-PBA
Providing financial services to member owners in East Tennessee for over 75 years. Federally insured by NCUA.
Industry
Banking
Company size
501-1,000 employees
Founded
1948
Headquarters
Oak Ridge, TN
LinkedIn followers
5,611
ORNL Federal Credit Union has been around since 1948—a financial cooperative, owned by our members and continuing to grow strong while serving thousands of your friends and neighbors by providing the tools and accounts to help them save more and spend less. And we've always worked to encourage our members to do just that. And now more than ever it's time to get back to the basics.
We'll work with you to take a look at your overall financial picture and help find ways to decrease your debt, lower your payments, and help set up a structured plan for both short and long-term savings.
Best of all, your savings are federally insured up to at least $250,000 and backed by the full faith and credit of the United States Government by the NCUA, a U.S. Government Agency. Like FDIC insurance, no one has ever lost a penny of money insured by the NCUA.
Today, over 210,000 members of ORNL FCU account for over $4 billion dollars in assets. Our community credit union provides financial services to businesses and anyone who lives, works, worships, or attends school in the 19 counties of Central East Tennessee:
Anderson, Blount, Campbell, Claiborne, Cocke, Grainger, Hamblen, Jefferson, Knox, Loudon, Monroe, Morgan, Roane, Scott, Sevier, Union, Rhea, McMinn, and Meigs.
Offices: 221 S. Rutgers Avenue, Oak Ridge, TN 37830, US · 103 Hamilton Crossing Dr, Alcoa, Tennessee 37701, US · 5505 Kingston Pike, Knoxville, Tennessee 37919, US · 1117 N Charles G Seivers Blvd, Clinton, Tennessee 37716, US · 3634 E Magnolia Ave NE, Knoxville, Tennessee 37914, US
How many Management & Leadership jobs are open in Oak Ridge, TN right now?
There are currently 281 open management & leadership positions in Oak Ridge, TN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Oak Ridge, TN?
Companies currently hiring include Oak Ridge National Laboratory, Centrus Energy Corp., Kiewit, X-energy, Amentum, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Oak Ridge, TN?
Yes — 32 of the 281 open management & leadership positions offer remote or hybrid work (17 remote, 15 hybrid).
How do I apply for Management & Leadership jobs in Oak Ridge, TN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.